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The global market for wireless operations support systems (OSSes)—the IT
infrastructure that performs customer care, provisioning, and management
functions in wireless networks—will exceed $13 billion in 2005, says a new
research study by Insight Research. Wireless network operators are
investing in new software and hardware to support new data services and an
explosion of wireless customers worldwide.
According to Wireless Operations Support Systems 2005-2010, worldwide
wireless service revenues will grow from 46.3 percent of all
telecommunications service revenues in 2005 to 55.6 percent in 2010—a
virtual flip compared to wired service revenues over the five-year
forecast period. To keep up with a service demand that is expected to
generate revenues of one trillion dollars by 2010, operators continue to
invest in the OSS systems needed to mange and bill for their network
services.
The $13 billion being spent worldwide on OSS systems and the additional
one billion dollars being spent on professional services for OSS
installations are required to make the leap to data-intensive 3G wireless
network services. Before subscribers can begin ordering wireless instant
messaging, location-based services, or wireless conferencing services,
upgrades must be made to billing, provisioning, network management, RF
planning and engineering, and other OSSes, the report says.
“Wireline operators are counting on new revenue streams from multimedia
and content provider partnerships,” says Insight president Robert
Rosenberg. “Wireless service providers will do the same, plus they can
leverage an extraordinary amount of information about their
customers—calling patterns, location information, data application usage,
and mobile commerce—which, when amassed, provides an incredibly detailed
picture of every individual in their subscriber population.” As Rosenberg
also notes, “The ability to capture, organize, mine, and utilize this
unprecedented wealth of wireless customer information depends on
advancements in OSSes.”
Wireless Operations Support Systems 2005-2010 forecasts global IT
infrastructure spending for 2G, 2.5G, and 3G networks by OSS type
(customer care/call center operations, billing mediation, bill rendering,
RF planning and engineering, provisioning and inventory management,
trouble repair/service assurance, network management, fraud management,
business management, workforce management, and wireless number portability
applications), as well as spending on professional services to integrate
OSS systems for each geographical region (North America, Europe/Middle
East/Africa, Asia‑Pacific, and Latin America/Caribbean).
A free report excerpt, table of contents, and ordering information is
online at http://www.insight-corp.com/reports/woss05.asp.
Contact P.J.
Conger, Director of Marketing at 973-541-9600 for additional information.
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Operations Support Systems (OSS) 2005-2010
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Telecom
Market
Research,
