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Over the next five years, all
of the major US telcos and cable TV MSOs are expected to lose small business
customers to a new crop of hosted service providers that will offer PBX-like
voice services at lower reoccurring costs and with minimal site equipment
expense, according to a new market research study from The INSIGHT Research
Corporation.
INSIGHT Research’s market analysis study,
“VoIP and the SME:
CableCos, Telcos, and the Rise of Hosted Service Models, 2011-2016” points
out that the advent of VoIP PBX business telephone technology and the nearly
universal availability of broadband services has enabled a variety of upstart
hosted service providers such as 8x8, Aptela, Fonality, and Nextiva to target
the small business market. These emerging companies are providing virtual PBX/VoIP
services with enhanced features into the hotly contested lower end of the
business segment—and they are doing it in ways that more competitive in terms of
functionality, productivity, and pricing than the service bundles being provided
by either the telcos or the MSOs
“There are more than forty million lines in the small business segment of the
market now up for grabs, so we are not talking about chump change,” says Robert
Rosenberg, INSIGHT Research president. “Our study suggests that thus far, small
businesses haven’t quite latched on to this new technology so the revenue today
is only in the range of one-half billion dollars, but by 2015 hosted services
will be nearly a $1.2 billion market and the adoption rate of the hosted
services by small businesses will accelerate,” Rosenberg concluded.
“VoIP and the SME: CableCos, Telcos, and the Rise of Hosted Service Models,
2011-2016” segments adoption by 20 vertical industries and provides revenue
estimates for each. It further breaks down those vertical industry revenue
estimates for the top 15 MSAs. Potential small business line losses are
estimated for telcos AT&T, CenturyLink, Cincinnati Bell, Fairpoint, Frontier,
TDS, Verizon, and Windstream as well as for MSOs Bright House, CableOne,
Cablevision, Charter, Comcast, Cox, Mediacom, SuddenLink, Time Warner, and WOW
Telecom.
An excerpt of this enterprise telecommunications services market research
report, table of contents, and ordering information are online
http://www.insight-corp.com/reports/voip12.asp . This 123-page report is
available immediately in Electronic (PDF) format and can be ordered online for
$4,695.00. Visit our website, or call 973-541-9600 for details.
For more information please
contact:
Ms. Kim Novak, Marketing Director
973-541-9600
kim@insight-corp.com
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Private Line |
Telecom
Market
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