Chapter I
EXECUTIVE SUMMARY
1.1 Cable Telephony and Broadband Services for the Small Enterprise
1.2 The Small Enterprise Market for High-Speed Data and Voice

Chapter II
CABLE NETWORK TECHNOLOGY
2.1 Development of the CATV Network
       2.1.1 Traditional Coax Network
       2.1.2 HFC
             2.1.2.1 HFC Components
             2.1.2.2 HFC Topology
2.2 Circuit Switched Cable Telephony
2.3 Circuit Switched With Hybrid IP Networks
2.4 IP Cable Telephony
      2.4.1  Data over Cable Service Interface Specification (DOCSIS)
            2.4.1.1 DOCSIS 1.1 & 2.0
            2.4.1.2 DOCSIS 3.0
      2.4.2 PacketCable
            2.4.2.1 PacketCable 1.1 & 1.2
2.5 Cable IP Telephony Implementation Issues
       2.5.1 Primary Line Service/E911
       2.5.2 Communications Assistance for Law Enforcement Act (CALEA)

Chapter III
TELCO BROADBAND TECHNOLOGY IMPLEMENTATION
3.1 Digital Subscriber Line (DSL)
3.2 Fiber to the Premise (FTTP) Architecture

Chapter IV
THE SMALL ENTERPRISE MARKET DEMOGRAPHICS
4.1 Classification of Businesses
      4.1.1 Agriculture, Forestry, Fishing and Hunting
      4.1.2 Mining
      4.1.3 Utilities
      4.1.4 Construction
      4.1.5 Manufacturing
      4.1.6 Wholesale Trade
      4.1.7 Retail Trade
      4.1.8 Transportation and Warehousing
      4.1.9 Information
      4.1.10 Finance and Insurance
      4.1.11 Real Estate, Rental and Leasing
      4.1.12 Professional, Scientific, and Technical Services
      4.1.13 Management of Companies and Enterprises
      4.1.14 Administrative, Support, Waste Management and Remediation Services
      4.1.15 Educational Services
      4.1.16 Health Care and Social Assistance
      4.1.17 Arts, Entertainment, and Recreation
      4.1.18 Accommodation and Food Services
      4.1.19 Other Services (except Public Administration)
      4.1.20 Public Administration
      4.1.21 Undefined
4.2 The Classification of Businesses by Size
4.3 Distribution of Business by Size
4.4 The Business Line Market Methodology and Analysis
4.5 The Business Line Market in Small Enterprises
4.6 Small Enterprises as an Opportunity Space

Chapter V
LEC AND MSO COMPETITIVE SMALL ENTERPRISE BUSINESS LINE MARKETS
5.1 The LEC Business Line Market
5.2 The LEC Small Enterprise Business Line Market
5.3 The MSO Small Enterprise Business Line Market

Chapter VI
THE MSOs SMALL ENTERPRISE MARKET POTENTIAL AND BUSINESS SERVICES OFFERS
6.1 MSOs
      6.1.1 Adelphia
      6.1.2 Armstrong Cable
      6.1.3 Atlantic Broadband
      6.1.4 Blue Ridge
      6.1.5 Bright House
      6.1.6 Buckeye
      6.1.7 CableOne
      6.1.8 Cablevision
      6.1.9 Charter
      6.1.10 Comcast
      6.1.11 Cox
      6.1.12 GCI
      6.1.13 Insight
      6.1.14 Knology
      6.1.15 Mediacom
      6.1.16 MidContinent
      6.1.17 Millenium
      6.1.18 Northland
      6.1.19 Suddenlink (Cebridge)
      6.1.20 Time Warner
      6.1.21 WOW!

Chapter VII
THE LECs SMALL ENTERPRISE MARKET POTENTIAL AND BUSINESS SERVICE OFFERS
7.1 LECs
      7.1.1 Alaska Communications Systems (ACS)
      7.1.2 AT&T
      7.1.3 BellSouth
      7.1.4 CenturyTel
      7.1.5 Cincinnati Bell
      7.1.6 Citizens Communications
      7.1.7 Embarq
      7.1.8 Hawaiian Telecom
      7.1.9 Iowa Telecomm Services
      7.1.10 Qwest
      7.1.11 Telephone and Data Systems (TDS)
      7.1.12 Verizon
      7.1.13 Windstream

Chapter VIII
MSO VERSUS ILEC MARKET OVERLAYS
8.1 MSO Market Overlays of ILECs
      8.1.1 Alaska Communications Systems (ACS)
      8.1.2 AT&T
      8.1.3 Bellsouth
      8.1.4 CenturyTel
      8.1.5 Cincinnati Bell
      8.1.6 Citizens Communications
      8.1.7 Embarq
      8.1.8 Hawaiian Telecom
      8.1.9 Iowa Telecomm Services
      8.1.10 Qwest
      8.1.11 Telephone and Data Systems (TDS)
      8.1.12 Verizon
      8.1.13 Windstream

Appendix
GLOSSARY

Table of Figures

Chapter II
II-1 Traditional Tree-and-Branch Coax Architecture
II-2 Coax Distribution to Customer Premises
II-3 HFC Architecture Providing Voice and Video Services
II-4 Circuit Switched Cable Telephony
II-5 Typical Cable Frequency Spectrum Allocation
II-6 Circuit Switched with Hybrid IP Network Architecture
II-7 Cable IP Telephony
II-8 Basic DOCSIS
II-9 Basic PacketCable Architecture

Chapter III
III-1 Voice over DSL Generic Architecture
III-2 Telco Fiber to the Premise Architecture

Chapter V
V-1 Distribution of Small Enterprises by Business Employee Size in the ILEC Markets

Table of Tables

Chapter I
I-1 Business Lines by Industry Sector : Small Enter vs. Large and Medium Enter
I-2 List of Major ILECs & MSOs Analyzed
I-3 Small Enterprise Business Line Loss Estimates for the ILECs, 2007-2012
I-4 Small Enterprise Business Line Revenue Loss Estimates for ILECs ($39/line)

Chapter II
II-1 DOCSIS Evolution: Service Comparison
II-2 DOCSIS Evolution: Customer Equipment Supported
II-3 DOCSIS Evolution: Upload/Download Speeds Supported

Chapter III
III-1 The Versions and Features of xDSL
III-2 Fiber Installation Cost Estimates
III-3 FTTP Cost Analysis: Earnings per Share Impacts

Chapter IV
IV-1 US Business Distribution: All Business Sizes
IV-2 Business Establishments by Industry Sector and Business Size:
IV-3 Business Lines: Distribution by Industry Sector 53
IV-4 Business Lines by Industry Sector and Business Size:
IV-5 Business Lines by Industry Sector and Business Size - Small Enterprises

Chapter V
V-1 US Total Access Line Trends: Residential and Business, 2001-2004
V-2 US ILEC Access Line Trends: Residential and Business, 2001-2004
V-3 US CLEC Access Line Trends: Residential and Business, 2001-2004
V-4 US Total Access Line Trends: Residential and Business, 2005-2006
V-5 US ILEC Access Line Trends: Residential and Business, 2005-2006
V-6 US CLEC Access Line Trends: Residential and Business, 2005-2006
V-7 Traditional US Business Line Estimates, 2006-2012
V-8 ILEC Annual Business Line Losses: All Business Sizes, 2007-2012
V-9 Annual ILEC Business Line Revenue Losses ($39/line), 2007-2012 ($Millions)
V-10 Enterprises Lost by the ILECs to Competitors in All Business Sizes, 2007-2012
V-11 Enterprise Level Revenue in All Sizes Lost by the LECs to Competitors, 2007-2012
V-12 Distribution of Small Enterprises among the Top LECs 65
V-13 Distribution of the Small Enterprise Business Lines among Top ILEC Markets
V-14 Small Enterprise Business Line Loss Estimates for the ILECs, 2007-2012
V-15 Small Enterprise Business Line Revenue Loss Estimates for ILECs ($39/line),
V-16 Five-Year Small Enterprise Business Line Losses by ILEC
V-17 Five-Year Total Small Enterprise Business Lines Revenue Loss ($39/line) by ILECs
V-18 Distribution of Small Enterprises Lost by ILEC over Five-Year Forecast
V-19 Distribution of Cumulative Small Enterprise Revenue Losses by ILEC
V-20 Small Enterprises and Business Lines Distribution by Industry Sectors
V-21 Distribution of Small Enterprise Establishments and Small Enterprise Business Lines

Chapter VI
VI-1 Adelphia Holding Company: Small Enterprise Industry Line Potential by Emp Size
VI-2 Armstrong Cable: Small Enterprise Industry Line Potential by Employee Size
VI-3 Armstrong Cable: High-Speed Cable Offerings
VI-4 Atlantic Broadband: Small Enterprise Industry Line Potential by Employee Size
VI-5 Atlantic Broadband: High-Speed Cable Offerings
VI-6 Blue Ridge: Small Enterprise Line Potential by Industry by Employee Size
VI-7 Blue Ridge: Cable and Telephony Offering
VI-8 Blue Ridge: High Speed Internet Offering
VI-9 Bright House: Small Enterprise Line Potential by Industry by Employee Size
VI-10 Bright House: High-Speed Internet Offering
VI-11 Buckeye: Small Enterprise Line Potential by Industry by Employee Size
VI-12 Buckeye: High-Speed Internet Offering
VI-13 CableOne: Small Enterprise Line Potential by Industry by Employee Size
VI-14 CableOne SOHO Internet Offers
VI-15 Cablevision: Small Enterprise Line Potential by Industry by Employee Size
VI-16 Cablevision: Business High-Speed Internet Packages
VI-17 Cablevision: Business Telephony Offering
VI-18 Cablevision: Business Bundle of High Speed Internet and Telephony
VI-19 Charter: Small Enterprise Line Potential by Industry by Employee Size
VI-20 Charter: High-Speed Internet Service Offerings
VI-21 Comcast: Small Enterprise Line Potential by Industry by Employee Size
VI-22 Comcast: Business High-Speed Internet Service Offerings
VI-23 Comcast: Residential Digital Telephone Offerings
VI-24 Cox: Small Enterprise Line Potential by Industry by Employee Size
VI-25 Cox: Business Internet Service Offerings
VI-26 GCI: Small Enterprise Line Potential by Industry by Employee Size
VI-27 GCI: Business Internet Service Offerings
VI-28 Insight: Small Enterprise Line Potential by Industry by Employee Size
VI-29 Insight: Business Internet Service Offerings
VI-30 Knology: Small Enterprise Line Potential by Industry by Employee Size
VI-31 Knology: Business Internet Service Offering
VI-32 MediaCom: Small Enterprise Line Potential by Industry by Employee Size
VI-33 Mediacom: Business Internet Service Offerings
VI-34 MidContinent: Small Enterprise Line Potential by Industry by Employee Size
VI-35 Midcontinent Business Internet Service Offerings
VI-36 Mellenium: Small Enterprise Line Potential by Industry by Employee Size
VI-37 Millenium: High-Speed Internet and Telephone Pricing
VI-38 Northland: Small Enterprise Line Potential by Industry by Employee Size
VI-39 Northland: Internet Service Offerings
VI-40 Suddenlink: Small Enterprise Line Potential by Industry by Employee Size
VI-41 Suddenlink: High-Speed Internet Offerings
VI-42 Time Warner: Small Enterprise Line Potential by Industry by Employee Size
VI-43 Time Warner: Internet Service Offerings
VI-44 Mellenium: Small Enterprise Line Potential by Industry by Employee Size
VI-45 WOW! Small Business Internet and Voices Services

Chapter VII
VII-1 ACS Small Enterprise Business Line Potential
VII-2 ACS Business High-Speed Offerings
VII-3 ACS Business Phone Service Offerings
VII-4 AT&T Small Enterprise Business Line Potential
VII-5 AT&T Business High-Speed Offerings
VII-6 BellSouth Small Enterprise Business Line Potential
VII-7 BellSouth Business High-Speed Offerings
VII-8 BellSouth Business Telephone Offerings
VII-9 CenturyTel Small Enterprise Business Line Potential
VII-10 CenturyTel Business High-Speed Offering
VII-11 Cincinnati Bell Small Enterprise Business Line Potential
VII-12 Cincinnati Bell Business High-Speed Offering
VII-13 Cincinnati Bell Business Telephone Offerings
VII-14 Citizens Small Enterprise Business Line Potential
VII-15 Citizens Business High-Speed Offerings
VII-16 Citizens Business Telephone Offerings
VII-17 Embarq Small Enterprise Business Line Potential
VII-18 Embarq Business High-Speed Offerings
VII-19 Embarq Business Telephone Offering
VII-20 Hawaiian Telecom Small Enterprise Business Line Potential
VII-21 Hawaiian Telecom Business High-Speed Offering
VII-22 Iowa Telecom Small Enterprise Business Line Potential
VII-23 Iowa Telecom Business High-Speed Offerings
VII-24 Qwest Small Enterprise Business Line Potential
VII-25 Qwest Business High-Speed Offerings
VII-26 Qwest Business Telephone Offerings
VII-27 TDS Small Enterprise Business Line Potential
VII-28 TDS Business High-Speed Offerings
VII-29 Verizon Small Enterprise Business Line Potential
VII-30 Verizon Business High-Speed DSL Offerings
VII-31 Verizon Business High-Speed FIOS Offerings
VII-32 Windstream Small Enterprise Business Line Potential
VII-33 Windsteam Business High-Speed Offerings
VII-34 Windstram Business Telephone Offerings

Chapter VIII
VIII-1 ACS: MSO Competitors by Line Size
VIII-2 AT&T: MSO Competitors by Line Size
VIII-3 Bellsouth: MSO Competitors by Line Size
VIII-4 CenturyTel: MSO Competitors by Line Size
VIII-5 Cincinnati Bell: MSO Competitors by Line Size
VIII-6 Citizens: MSO Competitors by Line Size
VIII-7 Embarq: MSO Competitors by Line Size
VIII-8 Hawaiian Telecom: MSO Competitors by Line Size
VIII-9 Iowa Telecom: MSO Competitors by Line Size
VIII-10 Qwest: MSO Competitors by Line Size
VIII-11 TDS: MSO Competitors by Line Size
VIII-12 Verizon: MSO Competitors by Line Size
VIII-13 Windstream: MSO Competitors by Line Size

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