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Managed Services in an IP World: New Opportunities for Wireless and Wired Networks 2006 - 2011
a market research report
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Managed services, traditionally supplied by carriers or systems integrators to support their customer’s requirements for complete WAN solutions, are headed into new territory. Where once managed services required separate capabilities for monitoring each voice, data, mobile or video service, convergence based on common IP networks and systems technology will present new opportunities for wireless and wireline providers.
In this study, Insight provides a detailed analysis of the current managed services marketplace: the providers, the technology, and the scope of current service offerings. The report will identify the rapid changes in technology that will impact how customers manage their networks and the opportunities for both service providers and vendors to address their customer’s changing needs. Insight will provide forecasts of the underlying services and the demand for managed offerings that span wireless and wired networks. Because adoption of new technology is occurring at a different pace across each geographic region, in this study Insight will provide recommendations for service providers and vendors in each region.
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Report Excerpt
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1.1 Managed Services & Outsourcing
For enterprise telecommunications managers, IP networks promise many new capabilities, but enterprise IP networks are also far more complex to manage than the legacy time division multiplexing (TDM) networks associated with the public switched telephone network (PSTN). Problems with the complexity of management arise when several areas conflate simultaneously:
· voice, data, and video traveling across the same network;
· broadband traffic replacing narrowband;
· end user mobility across multiple wireless platforms; and
· new customer premises, network edge, and network core architectures.
Corporate IT departments will be challenged to deliver the next generation of business applications and migrate to a converged IP network for all enterprise voice, data, and video applications. In the present complex communications environment, it is the managed service providers that are in the best position to assist the enterprise customer.
The value proposition for outsourcing is apparent. As network costs drop as a consequence of competition, lowering prices and increasing utilization, transport costs come to represent a smaller percentage of the total enterprise application budget. In an unmanaged solution, as network management and application complexity increase, so do the internal costs of managing the increasing complexity. Outsourcing to a managed service provider can actually increase the cost savings as complexity rises.
For the purposes of this report, we focus on managed services within the following boundaries:
· end-to-end network management and monitoring of a customer’s wide-area network (WAN) and some management of customer local-area network (LAN);
· data center and application management hosted at the provider’s center;
· value-added solutions to basic Layer 1-2 transport services, such as private line, asynchronous transfer mode (ATM), or frame relay services;
· site and technology assessments, installation, proactive management, maintenance, break-fix repair, performance monitoring and reporting, customer premises equipment (CPE) management, and traffic management;
· turnkey services, delivered remotely, managed 24 hours a day, seven days a week, 365 days a year;
· customer reports and online monitoring to validate performance; and
· Layer 3-7 management services, such as class of service (CoS) prioritization, denial of service (DOS) prevention, disaster recovery, and software patching.
Our definition of a managed service......
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Market Segmentation
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Managed WAN services
Managed IP VPNs
Managed Security
Managed VOIP
Managed WAN by Vertical Industry
Managed LAN services
WAN Extensions
Managed IP Telephony & VLAN
Managed Wireless LANs
Managed LAN Percentage Allocation by Vertical Industry
Managed Data Center
US Managed Data Center
Managed Hosting
Managed Storage
Outsourced Disaster Recovery % Allocation by Vertical Industry
Outsourced Storage Mgmt % Allocation by Vertical Industry
Managed Applications
Managed Software as a Service
US IP TV
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Table of Contents
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CHAPTER I
EXECUTIVE SUMMARY
1.1
Managed Services & Outsourcing
1.2
Managed Services Industry Revenue
CHAPTER II
BACKGROUND
2.1
Managed Services Definition
2.2
Network and Service Management Complexity
2.3
Service Provider Opportunities
2.4
Evolution of Managed Services
2.5
Delivering Managed Services
2.6
Industry Trends
2.6.1
Industry Pricing
2.6.2
Service Provider Margins
2.6.3
Other Factors
2.7
Industry Consolidation
CHAPTER III
MARKETS AND APPLICATIONS
3.1
Industry Structure
3.2
Market Segments
3.3
Telecommunications Markets
3.4
Managed Service Continuum
3.5
Managed Services
3.5.1
Virtual Private Networks (VPNs)
3.5.2
Voice Over the Internet Protocol (VoIP)
3.5.2.1
Hosted VoIP
3.5.2.2
IP Telephony
3.5.2.3
Network VoIP Services
3.5.2.4
Complexity & VoIP Management
3.5.3
Security
3.5.4
Conferencing
3.5.5
Managed Email
3.5.6
Streaming Media
3.5.7
Internet Protocol Television (IPTV)
3.5.8
Remote Support
3.5.9
Data Center Management
3.5.10
Virtual Local Area Networks (VLANs)
CHAPTER IV
SERVICE INDUSTRY FORCES
4.1
Industry Forces
4.2
Macro Forces
4.2.1
Growth in Employment
4.2.2
Growth in Occupations
4.3
Telecommunications Spending
4.3.1
US Business vs. Residential Wireline Markets
4.3.2
Service Mix Trends
4.3.2.1
Wireline Access Lines
4.3.2.2
Private Lines
4.3.2.3
Long Distance Demand
4.3.2.4
Wireless
4.3.2.5
Broadband
4.4
IT Management Trends
4.4.1
Information Technology Spending Forecasts
4.4.2
IT Employment Forecasts
4.4.3
Managed Services Penetration
4.4.4
Service Provider Margins
4.5
New Network Applications and Drivers
4.5.1
Voice over the Internet Protocol (VoIP)
4.5.2
Software as a Service
4.5.3
IPTV and Streaming Media
4.6
Impacts on Managed Services
4.7
Managed Services Impacts on Telecommunications Service Offerings
CHAPTER V
TECHNOLOGY
5.1
Technology Forces
5.2
Network Convergence
5.2.1
Voice, Data, Video Convergence
5.2.2
Wireline-Wireless Convergence
5.2.3
Time Division Multiplexing to IP Convergence
5.2.4
Narrowband to Broadband Convergence
5.3
Next Generation Network (NGN)
5.4
Operation Support Systems
5.5
Future Managed Services Models
5.5.1
IP Multimedia Subsystem (IMS)
5.5.2
Sessions Initiation Protocol (SIP)
5.5.3
Service Oriented Architecture (SOA)
CHAPTER VI
SERVICE PROVIDERS
6.1
Overview
6.2
Interexchange Carriers (IXCs) and Incumbent Local Exchange Carriers (ILECs)
6.2.1
AT&T (formerly SBC and AT&T Long Distance)
6.2.2
MCI
6.2.3
Verizon
6.2.4
BellSouth
6.2.5
Sprint
6.3
Global Providers
6.3.1
British Telecom (BT)
6.3.2
Telefonica
6.3.3
Global Crossing
6.3.4
Equant
6.4
System Integrators (SIs)
6.4.1
IBM
6.5
Equipment Vendors
6.5.1
Cisco
6.5.2
Lucent
6.5.3
Avaya
6.5.4
Other Equipment Vendors
6.6
Software/Hardware Companies
6.6.1
SUN
6.6.2
Microsoft
6.7
Managed Services Specialists
6.7.1
Internet Security Systems (ISS)
6.7.2
Sungard
6.7.3
Vanguard
6.7.4
N-Able
CHAPTER VII
FORECASTS
7.1
Managed Services Forecast Summary
7.2
Methodology
7.3
Managed Services by Vertical Market
7.4
Managed WAN Services
7.5
Managed LAN Services
7.6
Managed Data Center Services
7.7
Managed Applications
7.8
Conclusion
APPENDIX
GLOSSARY
TABLE OF FIGURES
CHAPTER I
I-1 Managed Wide Area Network Endpoints, 2003-2010 (Millions)
I-2 Internet Traffic and IT Staffing
I-3 US Managed Services Revenues, 2006-2011 ($Billions)
CHAPTER II
II-1 Managed Wide Area Network Endpoints, 2003-2010 (Millions)
II-2 Provider Type by Managed Service Segment
II-3 Network Elements
II-4 Managed Services Timeline: 1992-2008
II-5 Internet Traffic and IT Staffing
II-6 Internet Security Incidents (Thousands)
II-7 Managed Services
Elements
II-8 Telephone Service Pricing Relative to Consumer Price
Index, 1954-2004
II-9 Service Provider Margins
CHAPTER III
III-1 Total US Business Establishments, 1992-2005 (Millions)
III-2
Managed Services as a Percent of Total WAN Budget
III-3
Telecommunications Growth Cycle
III-4 A Managed Services Continuum
III-5 US Frame Relay and IP Port Migrations (Thousands)
III-6 Frame Relay and IP VPN
Network Comparison
III-7 Streaming Service Taxonomy
III-8 Content
Delivery Network Service Provider Payment Model
III-9 IPTV Value
Chain
III-10 IT Storage Relative to IT Spending
III-11 Managed VLAN
Service
CHAPTER IV
IV-1 Total US Employment, 1986-2012
(Millions)
IV-2 US Total Wireline Revenue, 2005-2010 ($Billions)
IV-3 US Wireline Expenditures by Business vs. Residential, 2005-2010
($Billions)
IV-4 US Business Wireline Data Market Share, 2005 and 2010
(Percentage)
IV-5 ILEC Access Line Changes (Millions)
IV-6
Typical Layout for a Full Circuit
IV-7 Total Private Line Revenue,
2005-2010 ($Millions)
IV-8 US Intrastate and Interstate Long Distance
Minutes, 1990-2008 (Billions)
IV-9 Broadband Services Revenue
Distribution, 2005 and 2010 (Percentage)
IV-10 IT Spending Forecast,
2004-2007
IV-11 IT Staffing Gaps
IV-12 Managed Services Penetration
(Percentage)
IV-13 Software as a Service vs. Total Software Market
($Millions)
IV-14 Managed Services Growth Opportunities
CHAPTER V
V-1 Cellular and VoWLAN Dual Mode Handset 110
V-2 US VoWLAN/Cellular
Dual Mode Users, 2005-2010 (Millions)
V-3 Premises VoIP Phones Shipments,
1999-2009 (Millions)
V-4 Next Generation Data Networks
V-5 Managed Service Network and OSS
Integration
V-6 Managed Services Value Chain
V-7 New Managed Services
Value Chain
CHAPTER VII
VII-1 US Managed Services Revenues,
2006-2011 ($Billions)
VII-2 US Managed WAN Services Revenue, 2006-2011
($Billions)
VII-3 Managed IP VPN Revenue, 2006-2011 ($Billions)
VII-4 US IP VPN
Endpoints, 2006-2011 (Thousands)
VII-5 US IP and Frame Relay Ports,
2005-2010 (Thousands)
VII-6 US Employment and Teleworking, 2005-2010
(Millions)
VII-7 North America Wireline Broadband Revenue, 2005-2010
($Millions)
VII-8 Managed Security Services Revenue, 2006-2011
($Billions)
VII-9 Internet Security Incidents, 1989-2003 (Thousands)
VII-10 Managed VoIP Revenue, 2006-2011 ($Millions)
VII-11 US Managed LAN
Services Revenue, 2006-2011 ($Billions)
VII-12 WAN Extensions Revenue,
2006-2011 ($Billions)
VII-13 Managed IP Telephony and VLAN Revenue,
2006-2011 ($Billions)
VII-14 Managed Wireless LANs Revenue, 2006-2011
($Billions)
VII-15 US Managed Data Center Services Revenue, 2006-2011
($Billions)
VII-16 Managed Hosting Revenue, 2006-2011 ($Billions)
VII-17 Managed Storage Revenue, 2006-2011 ($Billions)
VII-18 IT Storage
Relative to IT Spending
VII-19 US Managed Applications Revenue,
2006-2011 ($Billions)
VII-20 Managed Software as a Service Revenue,
2006-2011 ($Millions)
VII-21 US IPTV Subscribers, 2005-2010
(Millions)
TABLE OF TABLES
CHAPTER I
I-1 Managed Services
Segments
I-2 Provider Strengths and Weaknesses
CHAPTER II
II-1 Managed Services Segments
II-2 US WiFi Hotspots (Thousands)
CHAPTER III
III-1 Managed Service Provider Strengths and Weaknesses
III-2 Open
System Interconnection Model
III-3 Distribution of US Companies by Size,
2000
III-4 Examples of Managed Service Solutions by Business Size
III-5 Electronic Crime and System Intrusion
III-6 MSS Financial
Performance
III-7 Web Conferencing Options
III-8 Managed Email
Features
III-9 US IPTV Subscribers (Thousands)
CHAPTER IV
IV-1 Projected Employment by Major Occupational Groups, 2002 and 2012
(Millions)
IV-2 US Total Wireline Revenue by Type of Provider, 2005-2010
($Billions)
IV-3 Examples of 2.5G and 3G Services
IV-4 Revenue for
2G, 2.5G, and 3G by Global Region, 2005-2010 ($Millions)
IV-5 North
America Wireline Broadband Revenue ($Millions)
IV-6 Broadband Consumer
Applications and Required Bandwidth
IV-7 IT Employment Growth 1992-2012
(Thousands)
IV-8 Verizon/MCI Margins ($Billions)
IV-9 Enterprise VoIP vs. TDM
Installed Based, 1995-2009 (Millions)
IV-10 Streaming Media and IPTV
Market Forecast, 2005-2010 ($Millions)
CHAPTER V
V-1 Total Worldwide WiFi Revenue, 2003-2008 ($Billions)
V-2 Premises VoIP Phones Shipments, 1999-2009 (Millions)
V-3 North
American Broadband Users 2005-2011 (Thousands)
V-4 OSS Definitions
Summary
CHAPTER VII
VII-1 Drivers of Managed Services
VII-2
Outsourcing by Industry (Percentage)
VII-3 Outsourcing by Function
(Percentage)
VII-4 IP VPN Access Drivers
VII-5 Managed WAN
Services by Vertical Industry, 2006-2011 ($Millions)
VII-6 Managed LAN
Services by Vertical Industry (Percentage)
VII-7 Outsourced Disaster
Recovery Services by Vertical Industry (Percentage)
VII-8 Outsourced
Storage Management Services by Vertical Industry (Percentage)
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