Insight Research - The 2008 Telecommunications Industry Review: An Anthology of Market Facts and Forecasts

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Market Segmentation

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Managed services, traditionally supplied by carriers or systems integrators to support their customer’s requirements for complete WAN solutions, are headed into new territory. Whereas managed services used to require separate capabilities for monitoring each voice, data, mobile or video service, convergence based on common IP networks and systems technology will present new opportunities for wireless and wireline providers.

In this study, Insight provides a detailed analysis of the current state of the managed services marketplace: the providers, the technology, and the scope of current service offerings. The report will identify the rapid changes in technology that will impact how customers manage their networks and the opportunities for both service providers and vendors to address their customer’s changing needs. Insight will provide forecasts of the underlying services and the demand for managed offerings that span wireless and wired networks by detailing the growth in various WAN, LAN, data centers, and hosted applications. Because adoption of new technologies is occurring at a different pace across each geographic region, in this study Insight will provide recommendations for service providers and vendors in each region.

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Report Excerpt

1.1 Why Managed Service Growth?

Internet protocol (IP) communications is taking its place alongside civilization-changing communications innovations such as moveable type, radio, and TV—technologies that changed civilization by making the world a smaller, and perhaps a better, place. Yet amidst all the changes being wrought by this new communications revolution, it is worth pausing to pity the lot of the enterprise information technology (IT) professional who today must try to manage through it all. On a daily basis these professionals are being asked to wrestle with questions such as what resources and in which geographic locations will their company be required to support thousands of users across multiple networks with an array of equipment platforms? If Web-based application performance and measurement are now critical to the health of enterprises business operations, how does the IT professional deliver the next generation of business applications and migrate to a converged IP infrastructure at the same time?

There is general industry agreement that fully converged IP networking will enable a tremendous array of network-based applications and dramatically change the very premise of what is expected in a businesses-to-businesses telecommunications session and in communications between businesses and consumers. Our analysis also suggests, however, that these applications will be considerably more complex to manage than the legacy time division multiplexing (TDM) networks. Enterprises managers will certainly have a full plate, since they will also have to contend simultaneously with other challenges:

· integration of wireless and wireline traffic;

· quality of service (QoS) issues;

· 24x7 coverage;

· voice, data, and video integration over the same shared infrastructure;

· increasing amounts of broadband traffic replacing narrowband;

· end-user mobility across multiple wireless platforms; and

· a constantly changing array of new customer premises equipment (CPE) and mobile devices.

Given the numerous and difficult choices confronting the enterprise IT professional today..........

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Market Segmentation

Managed WAN services
                     Managed IP VPNs
                     Managed Security
                     Managed VOIP
                     Managed WAN by Vertical Industry

Managed LAN services
                    WAN Extensions
                    Managed IP Telephony & VLAN
                    Managed Wireless LANs
                    Managed LAN Percentage Allocation by Vertical Industry

Managed Data Center
                    US Managed Data Center
                    Managed Hosting
                    Managed Storage
                    Outsourced Disaster Recovery % Allocation by Vertical Industry
                    Outsourced Storage Mgmt % Allocation by Vertical Industry

Managed Applications
Managed Software as a Service
US IP TV

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Table of Contents

Chapter I

EXECUTIVE SUMMARY

1.1    Why Managed Service Growth?
1.2    Definition of Managed Services
1.3    What is Driving the Growth of Managed Services?
1.4    Managed Services Market Estimates

Chapter II

BACKGROUND

2.1    Introduction
2.2    Definition of Managed Services
2.3    History of Managed Services
2.4    Impact of Wireless and IP
    2.4.1    Wireless Services—a Self-Sustaining Industry
    2.4.2    IP—Putting the Industry In Transition
2.5    Industry Pricing and Margins
2.6    Impact of Industry Consolidations on Managed Services
2.7    Managed Services Models
2.8    Service Provider Opportunities
    2.8.1    Changes Needed to Offer Managed Services

Chapter III

MARKETS AND APPLICATIONS

3.1    Market Segments
    3.1.1    Value Proposition for Managed Offers
    3.1.2    Vertical Markets
3.2    LAN Services
    3.2.1   Segments of LAN Managed Services
3.3    WAN Services
    3.3.1    Segments of WAN Managed Services
         3.3.1.1    Remote Access
         3.3.1.2    Private Networks
         3.3.1.3    Mobility Services
         3.3.1.4    Security
3.4    Infrastructure Management
    3.4.1    Segments of Infrastructure Managed Services
3.5    Data Center Management
    3.5.1    Segments of the Data Center Managed Services

Chapter IV

SERVICE INDUSTRY FORCES

4.1    Drivers of Managed Services
4.2    Macro Forces: Employment, Occupations, Business Establishments
    4.2.1    Growth in Employment
    4.2.2    Growth in Occupations
    4.2.3    Number and Size of Businesses
4.3    Mobile Workforce
4.4    Telecommunications Industry Structure
4.5    Telecommunications Spending: Changes in Wireline
4.6    Broadband Penetration.
    4.6.1    FTTx Penetration
4.7    Business Wireless Access: Transition to 3G
4.8    IT Management Trends

Chapter V

TECHNOLOGY

5.1    Managed Services Technologies
5.2    Network Convergence
5.3    Fixed Mobile Convergence
    5.3.1    Provisioning for Convergence
5.4    Ethernet Networks and Services
5.5    MPLS/IP
5.6    Operation Support Systems

Chapter VI

SERVICE PROVIDERS

6.1    Overview of Managed Services Providers
6.2    Telecom Carriers
    6.2.1    AT&T, Inc.
    6.2.2    BT Group
    6.2.3    Global Crossing Limited
    6.2.4    Qwest Communications International, Inc.
    6.2.5    Sprint Nextel Corp.
    6.2.6    Verizon Communications, Inc.
6.3    Cable/MSOs.
    6.3.1    Cablevision Systems Corp.
    6.3.2    Comcast Corp.
    6.3.3    Time Warner, Inc.
6.4    Equipment Vendors
    6.4.1    Alcatel-Lucent
    6.4.2    Cisco Systems, Inc.
    6.4.3    Ericsson
    6.4.4    Nortel Networks Corp.
6.5    System Integrators
    6.5.1    Electronic Data Systems Corp.
    6.5.2    International Business Machines Corp.
6.6    Managed Services Specialists
    6.6.1    mindSHIFT Technologies, Inc.
    6.6.2    SunGard Data Systems, Inc.
    6.6.3    Terremark Worldwide, Inc.

Chapter VII

FORECASTS

7.1    Definitions and Methods
    7.1.2    Methodology
7.2    Managed Services Forecast Summary
7.3    Managed Services by Segment
7.4    Managed Services by Vertical Market
7.5    Managed LAN Services
    7.5.1    Managed LAN Extensions and WLANs
7.6    Managed WAN Services
    7.6.1    Drivers for Managed WAN Services
    7.6.2    Managed VPN Services
    7.6.3    Managed Security Services
    7.6.4    Managed VoIP Services
7.7    Infrastructure Management
7.8    Managed Data Center Services
    7.8.1 Managed Hosting and Storage Services
7.9    Conclusion

Table of Figures

Chapter I

I-1 US Managed Services Revenues, 2007-2012

Chapter II

II-1      Segments and Managed Services Providers
II-2      Managed Services Timeline
II-3      US Wireline Access Lines and Wireless Subs, 1988 to 2012
II-4     Telecommunications Value Chain

Chapter III

III-1     US Business Wireline Revenue Distribution, by Vertical Market, 2007
III-2     US Business Wireline Revenue Growth, by Vertical Markets, 2006-2011
III-3     Integrated Managed Services
III-4     Layer 2 Ethernet Switching
III-5     Managed Data Centers Diagram

Chapter IV

IV-1    US Population and Employment, 1985-2012
IV-2    Projected US Employment by Major Occupational Groups, 2004 and 2014
IV-3    Managed Endpoints, 2006-2012
IV-4    Growth in Number of US Establishments, 1988-2004
IV-5    Number of US Teleworkers, 1990-2005
IV-6   US Wireless Average Monthly Revenue Per User and Minutes of Use, 1987-200
IV-7    Porter’s Five Forces
IV-8    US Telecommunications Business Revenue: Wireline and Wireless, 2006-2012
IV-9    US Business Wireline Data Market Share, 2006 and 2011
IV-10 US Wireline Loops, Wireless, and VoIP Subscribers, 2006-2012
IV-11 US Residential Broadband Subscriber Growth, 2007-2012
IV-12 Forecast of FTTx Penetration of US Homes, 2005-2010
IV-13 US Wireless GSM Subscriber Forecast, 2006-2012
IV-14 US Wireless CDMA Subscriber Forecast, 2006-2012
IV-15 Growth in Number of Internet Domains and IT Employees, 1998-2006

Chapter V

V-1    Converged Networks
V-2    Fixed Mobile Convergence
V-3    Carrier Ethernet Evolution
V-4 AT&T’s Ultravailable Managed OptEring Service
V-5    Ethernet Services Market Share Forecast, 2012
V-6    IP/MPLS Network
V-7    Managed Services Elements

Chapter VI

VI-1    AT&T’s MPLS Private Network Transport Services
VI-2    AT&T’s Ultravailable Managed Network Service
VI-3    Managed Optical Interconnection Services
VI-4 Verizon’s Private IP Layer 3 Solutions
VI-5    Cisco Managed IP VPNs

Chapter VII

VII-1     US Managed Services Revenues, 2007-2012
VII-2    US Managed Services Revenue, by Segment, 2007-2012
VII-3    US Managed Services Market Share by Segment, 2007
VII-4    Percentage of Outsourcing by Industry
VII-5    Percentage of Outsourcing by Five Industries
VII-6    US Managed LAN Services Revenue, 2007-2012
VII-7 US Managed LAN Extensions Revenue, 2007-2012
VII-8    Managed WLAN Revenue, 2007-2012
VII-9    US Managed WAN Services Revenue, 2007-2012
VII-10 Employment and Teleworkers, 2005-2010
VII-11 US Managed IP VPN Endpoints, 2007-2012
VII-12 Managed IP VPN Revenue, 2007-2012
VII-13 Managed WAN Services Market Share, 2007 and 2012.
VII-14 Managed Security Services Revenue, 2007-2012
VII-15 Managed VoIP Revenue, 2007-2012
VII-16 US Infrastructure Management Revenue, 2007-2012
VII-17 US Managed Data Center Services Revenue, 2007-2012
VII-18 US Managed Hosting and Storage Revenue, 2007-2012

Table of Tables

Chapter I

I-1 Managed Services Segments

Chapter II

II-1     Managed Services Segments
II-2     Wireless Penetration, 2006
II-3      Telecom Service Provider Consolidation
II-4      Telecom Equipment Vendor Consolidation

Chapter III

III-1    Managed Services Segments and Drivers
III-2    IP VPN Access Drivers
III-3    Elements of Managed Mobility Services

Chapter IV

IV-1   Projected US Employment by Major Occupational Groups, 2004 and 2014
IV-2    Growth in Number of US Establishments, 1988 and 2004
IV-3 US Telecommunications Business Revenue: Wireline and Wireless, 2006-2012
IV-4   IT Employment Growth, 1992-2012 (Thousands)

Chapter V

V-1      Characteristics of Ethernet Service Varieties
V-2    Elements and Features of IP/MPLS Networks
V-3     OSS Definitions Summary

Chapter VI

VI-1 Managed Services Providers by Market Segment
VI-2 Managed services Providers’ Strengths and Weaknesses
VI-3 Managed Services Providers’ Financials
VI-4 Some Managed Infrastructure Contracts by Equipment Vendors

Chapter VII

VII-1    US Managed Services Revenue, by Segment, 2007-2012
VII-2    Outsourcing by Industry (Percentage)
VII-3    Outsourcing by Function (Percentage)
VII-4    Managed LAN Services by Vertical Industry (Percentage)
VII-5    Outsourced Disaster Recovery Services by Vertical Industry
VII-6    Outsourced WAN Services by Vertical Industry (Percentage)
VII-7    US Managed LAN Services Revenue by Sub-Segment, 2007-2012
VII-8    Managed WAN Services Revenue by Sub-Segment, 2007-2012
VII-9    US Managed IP VPN Endpoints, 2007-2012 (Thousands)
VII-10 US Managed Data Center Services Revenue, 2007-2012

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