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Managed Services in an IP World: New Opportunities for Wireless and Wired Networks 2009-2014
a market research report
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Managed services, traditionally supplied by carriers or systems integrators to support their customer’s requirements for complete WAN solutions, are headed into new territory. Whereas managed services used to require separate capabilities for monitoring each voice, data, mobile or video service, convergence based on common IP networks and systems technology will present new opportunities for wireless and wireline providers.
In this study,
Insight
will provide a detailed analysis of the current state of the managed
services marketplace: the providers, the technology, and the scope of
current service offerings.
The study differentiates and forecasts five managed
service segments: managed data center services, managed infrastructure,
managed LAN services, managed WAN services and managed mobility
services. In addition to the revenue forecasts for these market
segments, forecasts are provided for various market subdivisions,
including managed IP VPNs, managed security services, managed VoIP, LAN
extensions, WLAN extensions, managed cellular services, and a number of
other significant areas within the managed services domain.. The report also provides
Insight’s survey of outsourced disaster recovery and storage management services by vertical industry.
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Report Excerpt
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Employment numbers have always been one of the best
predictors of the future of telecommunications industry, and the jobs lost
in the 2008-2009 recession have already taken a toll on the industry. Over
the longer term, however, employment and telecommunications spending will
recover to historical growth levels. In the next few months we expect that
employment will likely continue contracting, before reaching a stasis.
It is in the near term that the telecommunications
industry will be impacted, as enterprise IT spending—both operating and
capital expense—is reduced. Some of the deleterious impacts of this
contraction, however, may be mitigated by enterprises seizing the
opportunity to substitute technology fixes (systems, networks) for staff
that would, in better times, keep the wheels of commerce turning.
This report
focuses on just such a fix: managed services that are deployed locally but
managed for the enterprise by a third party from a centralized operations
center. Generally, managed services incorporate both equipment and
transport services as standard elements. Optional capabilities include
security, storage, professional services, and application management. The
managed services examined in detail in this study are categorized into five
segments as defined in........
Download the Free Executive Summary
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Market Segmentation
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US Managed Services Revenues by
Service Type
Data Center
LAN
WAN
Mobility
Infrastructure
Outsourced Percentage
By Industry
By Function
Disaster Recovery by Vertical Industry
Managed LAN Service by Vertical Industry
WAN Services by Vertical Industry
Managed WAN Services Revenue by Segment
Managed IP VPNs
Managed VLANs
Managed Security
Managed VOIP
Managed Other WANs
US Managed IP VPN Endpoints
Dial
Wireless
Broadband
Dedicated-Copper
Dedicated-Optical
Managed Security Service Revenue
Managed VoIP Service Revenue
Managed Mobility Services Revenue
Wireless Access
Managed WLANs
Managed Infrastructure Revenue
Managed Data Center Revenue
Managed Hosting
Managed Storage
Application
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Table of Contents
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Chapter I
EXECUTIVE SUMMARY
1.1 Why Managed Services?
1.2 Industry Structure
1.3 Managed Service Industry Forecast
Chapter II
OVERVIEW OF MANAGED SERVICES
2.1 Why Managed Services?
2.2 Definitions in this Report
2.3 Value Proposition for Managed Offers
2.4 Overview of Managed Services Providers
2.5 Managed Services Models
2.6 Service Control
2.7 Service Provider Opportunities
Chapter III
MANAGED SERVICES
3.1 Managed Services Segments
3.2 LAN Services
3.3 WAN Services
3.3.1 Remote Access
3.3.2 VPNs
3.3.3 Managed Ethernet Services
3.3.4 Managed VoIP Services
3.3.5 Security
3.4 Mobility Management
3.4.1 Mobility Services
3.4.2 Managed Mobile Applications
3.5 Infrastructure Management
3.6 Data Center Management
Chapter IV
SERVICE INDUSTRY FORCES
4.1 Drivers of Managed Services
4.2 Employment Trends
4.3 Business Establishments
4.4 Mobile Workforce
4.5 Telecommunications Spending
4.6 Network Convergence
4.7 IT Management Trends
4.8 Network Capacity and Utilization
4.9 Industry Structure
Chapter V
MARKETS & TECHNOLOGY
5.1 Market Drivers
5.2 Business Stratification
5.3 Vertical Markets
5.4 Managed Services Technologies
5.5 Wireless Technology
5.6 IP Technology
5.7 Fiber Optics
5.8 Voice, Data, Video Convergence
5.9 TDM to Packet Transformation
Chapter VI
SERVICE PROVIDERS
6.1 Providers by Market Segments
6.2 Telecom Carriers
6.2.1 AT&T
6.2.2 BT Group
6.2.3 Global Crossing Limited
6.2.4 Qwest
6.2.5 Sprint Nextel
6.2.6 Verizon
6.3 Cable MSOs
6.3.1 Cablevision
6.3.2 Comcast
6.3.3 Time Warner, Inc.
6.3.4 Cox Communications
6.4 Equipment Vendors
6.4.1 Alcatel-Lucent
6.4.2 Cisco Systems, Inc.
6.4.3 Ericsson
6.4.4 Nortel
6.5 System Integrators
6.5.1 HP and EDS
6.5.2 IBM
Chapter VII
FORECASTS
7.1 Methodology & Forecast Definitions
7.2 Managed Services Forecast Summary
7.3 Managed Services by Segment
7.4 Managed Services by Vertical Market
7.5 Managed LAN Services
7.6 Managed WAN Services
7.6.1 Drivers for Managed WAN Services
7.6.2 Managed VPN Services
7.6.3 Managed Security Services
7.6.4 Managed VoIP Services
7.7 Mobility Management
7.8 Infrastructure Management
7.9 Managed Data Center Services
7.1 Conclusion
Appendix
GLOSSARY
Table of Figures
Chapter I
I-1 Managed Services Gross Margins
I-2 US Managed Services Revenues, 2008-2013 ($Billions)
Chapter II
II-1 Segments and Managed Services Providers
II-2 Telecommunications Value Chain
II-3 Service Control Layers
Chapter III
III-1 Managed Remote Access
III-2 Integrated Managed Services
III-3 Layer 2 Ethernet Switching
III-4 Inventory Management Flow
III-5 Retail Management Diagram
III-6 Managed Data Centers Diagram
Chapter IV
IV-1 US Population and Employment, 1985-2012
IV-2 Projected US Employment by Major Occupational Groups, 2006 and 2016
IV-3 Managed Endpoints, 2008-2014
IV-4 Growth in Number of US Establishments, 1988-2005
IV-5 Business Wireline Data Market Share, 2008 and 2013
IV-6 US Wireline Loops, Wireless, and VoIP Subscribers, 2007-2012
IV-7 US Telecommunications Business Revenue: Wireline and Wireless, 2008-2013
IV-8 Converged Networks
IV-9 Telecommunications Capacity and Utilization
IV-10 Managed Services Gross Margins
IV-11 Porter's Five Forces
IV-12 Total US Business Establishments, 1992-2005
Chapter V
V-1 US Wireline Access Lines and Wireless Subs, 1988 to 2012
V-2 Forecast of FTTx Penetration of US Homes, 2005-2010
V-3 Fixed Mobile Convergence
V-4 Data Services Pricing
V-5 Carrier Ethernet Evolution
V-6 AT&T's Ultravailable Managed OptEring Service
Chapter VI
VI-1 AT&T's Managed Internet Service
VI-2 AT&T's MPLS Private Network Transport Services
VI-3 AT&T's Ultravailable Managed Network Service
VI-4 BT's 21 CN Network Topology
VI-5 Verizon's Private IP Layer 3 Solutions
VI-6 Cisco's Managed IP VPNs
Chapter VII
VII-1 US Managed Services Revenues, 2008-2013
VII-2 US Managed Services Revenue, by Segment, 2008-2013
VII-3 US Managed Services Market Share by Segment, 2008
VII-4 Percentage of Outsourcing by Industry
VII-5 Percentage of Outsourcing by Five Industries
VII-6 US Managed LAN Services Revenue, 2008-2013
VII-7 US Managed WAN Services Revenue, 2008-2013
VII-8 Managed WAN Services Distribution, 2008 & 2013
VII-9 Employment and Teleworkers, 2008-2013
VII-10 US Managed IP VPN Endpoints, 2008-2013
VII-11 Managed IP VPN Revenue, 2008-2013
VII-12 Managed Security Services Revenue, 2008-2013
VII-13 Managed VoIP Revenue, 2008-2013
VII-14 US Managed Mobility Services, 2008-2013
VII-15 US Infrastructure Management Revenue, 2008-2013
VII-16 US Managed Data Center Services Revenue, 2008-2013
Table of Tables
Chapter I
I-1 Managed Services Segments
I-2 Managed Service Solutions by Business Size
Chapter II
II-1 Managed Services Segments
II-2 Managed Services Providers' Strengths and Weaknesses
Chapter III
III-1 Managed Services Providers Strength by Market Segment
III-2 IP VPN Access Drivers
III-3 Elements and Features of IP/MPLS Networks
III-4 Characteristics of Ethernet Services
III-5 Elements of Managed Mobility Services
Chapter IV
IV-1 Projected US Employment by Major Occupational Groups, 2006 and 2016
IV-2 Growth in Number of US Establishments, 1988 and 2005
IV-3 Evolution of Enterprise Applications, 1975-2018
IV-4 Total US Spending on Telecom Services, 2008-2013
IV-5 US Telecommunications Business Revenue: Wireline and Wireless, 2008-2013
IV-6 US Establishments
IV-7 Distribution of US Companies by Size, 2000
IV-8 Telecom Wireline Expenditures by Vertical Market, 2008
Chapter V
V-1 Managed Services Segments and Drivers
V-2 Managed Service Solutions by Business Size
V-3 US Business Wireline Revenue Forecast by Vertical Market, 2009
V-4 US Business Wireless Revenue Forecast by Vertical Market, 2009
V-5 US Wireless Statistics
V-6 North America Wireless Subscriber Forecast by Line, 2006-2013
V-7 Examples of 2G and 3G/4G Services
Chapter VI
VI-1 Managed Services Providers by Market Segment
VI-2 Service Providers and OSI Model
VI-3 Managed Services Provider Financial Metrics: Total Business
Chapter VII
VII-1 US Managed Services Revenue, by Segment, 2008-2013
VII-2 Outsourcing by Industry (Percentage)
VII-3 Outsourcing by Function (Percent)
VII-4 Managed LAN Services by Vertical Industry (Percentage)
VII-5 Outsourced Disaster Recovery Services by Vertical Industry (Percentage)
VII-6 Outsourced WAN Services by Vertical Industry (Percentage)
VII-7 US Managed LAN Services Revenue by Sub-Segment, 2008-2013
VII-8 Managed WAN Services Revenue by Sub-Segment, 2008-2013
VII-9 US Managed IP VPN Endpoints, 2008-2013
VII-10 US Managed Mobility Services, 2008-2013
VII-11 US Managed Data Center Services Revenue, 2008-2013
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Pricing Information
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Hard Copy
Price
$ 3995
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(PDF License Descriptions)
$ 4695 Single-User Printable PDF
$ 6995 6-Seat Printable PDF
$ 10000 Unlimited Corporate-Wide Distribution
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