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Managed Services in an IP World: New Opportunities for Wireless and Wired Networks 2009-2014

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Report Excerpt

Table of Contents

Market Segmentation

Press Release

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Download the Free Executive Summary

Managed services, traditionally supplied by carriers or systems integrators to support their customer’s requirements for complete WAN solutions, are headed into new territory. Whereas managed services used to require separate capabilities for monitoring each voice, data, mobile or video service, convergence based on common IP networks and systems technology will present new opportunities for wireless and wireline providers.

In this study,
Insight will provide a detailed analysis of the current state of the managed services marketplace: the providers, the technology, and the scope of current service offerings. The study differentiates and forecasts five managed service segments: managed data center services, managed infrastructure, managed LAN services, managed WAN services and managed mobility services. In addition to the revenue forecasts for these market segments, forecasts are provided for various market subdivisions, including managed IP VPNs, managed security services, managed VoIP, LAN extensions, WLAN extensions, managed cellular services, and a number of other significant areas within the managed services domain.. The report also provides Insight’s survey of outsourced disaster recovery and storage management services by vertical industry.


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    Report Excerpt

    1.1 Why Managed Services?

     Employment numbers have always been one of the best predictors of the future of telecommunications industry, and the jobs lost in the 2008-2009 recession have already taken a toll on the industry.  Over the longer term, however, employment and telecommunications spending will recover to historical growth levels. In the next few months we expect that employment will likely continue contracting, before reaching a stasis. 

     It is in the near term that the telecommunications industry will be impacted, as enterprise IT spending—both operating and capital expense—is reduced.    Some of the deleterious impacts of this contraction, however, may be mitigated by enterprises seizing the opportunity to substitute technology fixes (systems, networks) for staff that would, in better times, keep the wheels of commerce turning.

     This report focuses on just such a fix: managed services that are deployed locally but managed for the enterprise by a third party from a centralized operations center.  Generally, managed services incorporate both equipment and transport services as standard elements.  Optional capabilities include security, storage, professional services, and application management.  The managed services examined in detail in this study are categorized into five segments as defined in........

    Download the Free Executive Summary


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    Market Segmentation

     
    US Managed Services Revenues by Service Type
         Data Center
         LAN
         WAN
         Mobility
         Infrastructure

    Outsourced Percentage
         By Industry
         By Function
         Disaster Recovery by Vertical Industry
         Managed LAN Service by Vertical Industry
         WAN Services by Vertical Industry


    Managed WAN Services Revenue by Segment
         Managed IP VPNs
         Managed VLANs
         Managed Security
         Managed VOIP
         Managed Other WANs

    US Managed IP VPN Endpoints
         Dial
         Wireless
          Broadband
          Dedicated-Copper
          Dedicated-Optical

    Managed Security Service Revenue

    Managed VoIP Service Revenue

    Managed Mobility Services Revenue
         Wireless Access
         Managed WLANs

    Managed Infrastructure Revenue

    Managed Data Center Revenue
         Managed Hosting
         Managed Storage
         Application

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    Table of Contents

     
    Chapter I
    EXECUTIVE SUMMARY

    1.1 Why Managed Services?
    1.2 Industry Structure
    1.3 Managed Service Industry Forecast

    Chapter II
    OVERVIEW OF MANAGED SERVICES

    2.1 Why Managed Services?
    2.2 Definitions in this Report
    2.3 Value Proposition for Managed Offers
    2.4 Overview of Managed Services Providers
    2.5 Managed Services Models
    2.6 Service Control
    2.7 Service Provider Opportunities

    Chapter III
    MANAGED SERVICES

    3.1 Managed Services Segments
    3.2 LAN Services
    3.3 WAN Services
       3.3.1 Remote Access
       3.3.2 VPNs
       3.3.3 Managed Ethernet Services
       3.3.4 Managed VoIP Services
       3.3.5 Security
    3.4 Mobility Management
       3.4.1 Mobility Services
       3.4.2 Managed Mobile Applications
    3.5 Infrastructure Management
    3.6 Data Center Management

    Chapter IV
    SERVICE INDUSTRY FORCES

    4.1 Drivers of Managed Services
    4.2 Employment Trends
    4.3 Business Establishments
    4.4 Mobile Workforce
    4.5 Telecommunications Spending
    4.6 Network Convergence
    4.7 IT Management Trends
    4.8 Network Capacity and Utilization
    4.9 Industry Structure

    Chapter V
    MARKETS & TECHNOLOGY

    5.1 Market Drivers
    5.2 Business Stratification
    5.3 Vertical Markets
    5.4 Managed Services Technologies
    5.5 Wireless Technology
    5.6 IP Technology
    5.7 Fiber Optics
    5.8 Voice, Data, Video Convergence
    5.9 TDM to Packet Transformation

    Chapter VI
    SERVICE PROVIDERS

    6.1 Providers by Market Segments
    6.2 Telecom Carriers
       6.2.1 AT&T
       6.2.2 BT Group
       6.2.3 Global Crossing Limited
       6.2.4 Qwest
       6.2.5 Sprint Nextel
       6.2.6 Verizon
    6.3 Cable MSOs
       6.3.1 Cablevision
       6.3.2 Comcast
       6.3.3 Time Warner, Inc.
       6.3.4 Cox Communications
    6.4 Equipment Vendors
       6.4.1 Alcatel-Lucent
       6.4.2 Cisco Systems, Inc.
       6.4.3 Ericsson
       6.4.4 Nortel
    6.5 System Integrators
       6.5.1 HP and EDS
       6.5.2 IBM

    Chapter VII
    FORECASTS

    7.1 Methodology & Forecast Definitions
    7.2 Managed Services Forecast Summary
    7.3 Managed Services by Segment
    7.4 Managed Services by Vertical Market
    7.5 Managed LAN Services
    7.6 Managed WAN Services
       7.6.1 Drivers for Managed WAN Services
       7.6.2 Managed VPN Services
       7.6.3 Managed Security Services
       7.6.4 Managed VoIP Services
    7.7 Mobility Management
    7.8 Infrastructure Management
    7.9 Managed Data Center Services
    7.1 Conclusion

    Appendix
    GLOSSARY

     
    Table of Figures

    Chapter I
    I-1 Managed Services Gross Margins
    I-2 US Managed Services Revenues, 2008-2013 ($Billions)

    Chapter II
    II-1 Segments and Managed Services Providers
    II-2 Telecommunications Value Chain
    II-3 Service Control Layers

    Chapter III
     III-1   Managed Remote Access
     III-2 Integrated Managed Services
     III-3 Layer 2 Ethernet Switching
     III-4 Inventory Management Flow
     III-5 Retail Management Diagram
     III-6 Managed Data Centers Diagram

    Chapter IV
     IV-1 US Population and Employment, 1985-2012
     IV-2 Projected US Employment by Major Occupational Groups, 2006 and 2016
     IV-3 Managed Endpoints, 2008-2014
     IV-4 Growth in Number of US Establishments, 1988-2005
     IV-5 Business Wireline Data Market Share, 2008 and 2013
     IV-6 US Wireline Loops, Wireless, and VoIP Subscribers, 2007-2012
     IV-7 US Telecommunications Business Revenue:  Wireline and Wireless, 2008-2013
     IV-8 Converged Networks
     IV-9 Telecommunications Capacity and Utilization
     IV-10 Managed Services Gross Margins
     IV-11 Porter's Five Forces
     IV-12 Total US Business Establishments, 1992-2005
    Chapter V
     V-1 US Wireline Access Lines and Wireless Subs, 1988 to 2012 
     V-2 Forecast of FTTx Penetration of US Homes, 2005-2010
     V-3 Fixed Mobile Convergence
     V-4 Data Services Pricing
     V-5 Carrier Ethernet Evolution
     V-6 AT&T's Ultravailable Managed OptEring Service

    Chapter VI
     VI-1 AT&T's  Managed Internet Service
     VI-2 AT&T's MPLS Private Network Transport Services
     VI-3 AT&T's Ultravailable Managed Network Service
     VI-4 BT's 21 CN Network Topology
     VI-5 Verizon's Private IP Layer 3 Solutions
     VI-6 Cisco's Managed IP VPNs

    Chapter VII
     VII-1 US Managed Services Revenues, 2008-2013
     VII-2  US Managed Services Revenue, by Segment, 2008-2013
     VII-3 US Managed Services Market Share by Segment, 2008
     VII-4 Percentage of Outsourcing by Industry
     VII-5 Percentage of Outsourcing by Five Industries
     VII-6 US Managed LAN Services Revenue, 2008-2013
     VII-7 US Managed WAN Services Revenue, 2008-2013
     VII-8 Managed WAN Services Distribution, 2008 & 2013
     VII-9 Employment and Teleworkers, 2008-2013
     VII-10 US Managed IP VPN Endpoints, 2008-2013
     VII-11 Managed IP VPN Revenue, 2008-2013
     VII-12 Managed Security Services Revenue, 2008-2013
     VII-13 Managed VoIP Revenue, 2008-2013
     VII-14 US Managed Mobility Services, 2008-2013
     VII-15 US Infrastructure Management Revenue, 2008-2013
     VII-16 US Managed Data Center Services Revenue, 2008-2013

    Table of Tables

    Chapter I
    I-1 Managed Services Segments
    I-2 Managed Service Solutions by Business Size

    Chapter II
    II-1 Managed Services Segments
    II-2 Managed Services Providers' Strengths and Weaknesses

    Chapter III
     III-1 Managed Services Providers Strength by Market Segment
     III-2 IP VPN Access Drivers
     III-3 Elements and Features of IP/MPLS Networks
     III-4  Characteristics of Ethernet Services
     III-5 Elements of Managed Mobility Services

    Chapter IV
     IV-1 Projected US Employment by Major Occupational Groups, 2006 and 2016
     IV-2 Growth in Number of US Establishments, 1988 and 2005
     IV-3 Evolution of Enterprise Applications, 1975-2018
     IV-4 Total US Spending on Telecom Services, 2008-2013
     IV-5 US Telecommunications Business Revenue:  Wireline and Wireless, 2008-2013
     IV-6 US Establishments
     IV-7 Distribution of US Companies by Size, 2000
     IV-8 Telecom Wireline Expenditures by Vertical Market, 2008
     
    Chapter V
     V-1 Managed Services Segments and Drivers
     V-2 Managed Service Solutions by Business Size
     V-3 US Business Wireline Revenue Forecast by Vertical Market, 2009
     V-4 US Business Wireless Revenue Forecast by Vertical Market, 2009
     V-5 US Wireless Statistics
     V-6 North America Wireless Subscriber Forecast by Line, 2006-2013
     V-7 Examples of 2G and 3G/4G Services

    Chapter VI
     VI-1 Managed Services Providers by Market Segment
     VI-2 Service Providers and OSI Model
     VI-3 Managed Services Provider Financial Metrics: Total Business

    Chapter VII
     VII-1 US Managed Services Revenue, by Segment, 2008-2013
     VII-2 Outsourcing by Industry (Percentage)
     VII-3 Outsourcing by Function (Percent)
     VII-4 Managed LAN Services by Vertical Industry (Percentage)
     VII-5 Outsourced Disaster Recovery Services by Vertical Industry (Percentage)
     VII-6 Outsourced WAN Services by Vertical Industry (Percentage)
     VII-7 US Managed LAN Services Revenue by Sub-Segment, 2008-2013
     VII-8 Managed WAN Services Revenue by Sub-Segment, 2008-2013
     VII-9 US Managed IP VPN Endpoints, 2008-2013
     VII-10 US Managed Mobility Services, 2008-2013
     VII-11 US Managed Data Center Services Revenue, 2008-2013

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