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Managed Services in an IP World: Global Opportunities for Wireless and Wired
Networks, 2011-2016
a market research report
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Managed services, traditionally supplied by carriers or
systems integrators to support their customer’s requirements for
complete WAN solutions, are headed into new territory. Whereas these
services used to require separate capabilities for monitoring each
voice, data, mobile or video service, convergence based on common IP
networks and systems technology will present new opportunities for
wireless and wireline providers.
In this study, Insight will provide a detailed analysis
of the current state of the managed services marketplace: the providers,
the technology, and the scope of current service offerings. The study
differentiates among four segments of managed services: managed WAN
services, managed LAN, mobility management, and managed infrastructure.
In addition to the revenue forecasts for these market segments,
forecasts are provided for various market subdivisions including managed
IP VPNs and IP endpoints, managed security services, managed WLANs, VoIP
services, managed hosting and managed storage and a number of other
significant areas within the managed services domain. Also provided is
Insight’s survey of outsourced disaster recovery and storage management
services by vertical industry.
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Report Excerpt
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The telecommunications market is a mature industry,
exhibiting only low single-digit growth each year. The Managed Services
market, on the other hand, will grow two to three times the rate of the
global telecom marketplace. The underlying reason for the much faster
growth in the Managed Services segment is the challenge faced by business
enterprises of all sizes to deliver the next generation of business
applications, while simultaneously migrating their supporting telecom
networks to new technologies, such as IP and wireless. Generally, these new
types of applications and the network migration strategies need to get those
applications before the end-user community has to be absorbed within current
resource and capital budgets. The complexity faced by the enterprise
manager in managing these applications and networks within these constraints
is compounded by the multiple networks, support systems, and services that
have to be integrated into a modern corporate communications network.
The US and global economic growth that seemed to be
starting in 2010 has waned and we will likely see another year of slow
growth through 2012. Throughout 2011, US joblessness and domestic consumer
confidence continued to drag on the economy. The unemployment rate in the
United States will likely remain above nine percent through 2012, which is
almost double the average rate over the past 30 years.
With the global and the US economy stagnant, and
businesses not hiring, enterprise IT departments must still find a way get
those new applications before their end-user communities. Increasingly,
enterprise application performance is becoming critical to the health of
businesses. A large percentage of business activity now depends on the
Internet from everything from electronic commerce to intranet applications
to customer service. Increasing use of video and wireless services is
driving exponential bandwidth demands onto enterprise networks. As more
endpoints and applications are added to enterprise networks the combined
traffic will drive “an order of magnitude increase” on to enterprise
networks.
Managed Services can help solve these IT challenges.
Managed Services let enterprises outsource the most complicated elements of
their information systems, including network management across multiple
transport providers and devices. With limited IT staffing, the enterprise
can focus on the developing the corporate application, while outsourcing the
network design, installation, and management to a provider who has the
“state of the art” tools and skills to do it right. New cloud-based
applications ...........
Download the Free Executive Summary
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Market Segmentation
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Global Region Forecasts
North America
Europe, Mid-East, Africa
Asia-Pacific
Latin-America, Caribbean
By Global Region, Managed Services
Revenues by Service Type
Data Center
LAN
WAN
Mobility
Infrastructure
US Forecasts
US Managed Service Revenue by
Segment
Data Center
LAN
WAN
Mobility
Infrastructure
US Managed LAN Services Revenue
LAN Extensions
IP Telephony
US Managed WAN Services Revenue by
Segment
Managed IP VPNs
Managed VLANs
Managed Security
Managed VOIP
Managed Other WANs
US Managed IP VPN Endpoints
Dial
Wireless
Broadband
Dedicated-Copper
Dedicated-Optical
US Managed Security Service Revenue
US Managed VoIP Service Revenue
US Managed Mobility Services Revenue
Wireless
Access
Managed WLANs
US Managed Infrastructure Revenue
US Managed Data Center Revenue
Managed Hosting
Managed Storage
Applications
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Table of Contents
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Chapter I
EXECUTIVE SUMMARY
1.1 Why Managed Services?
1.2 Industry Structure
1.3 Managed Service Industry Forecast
Chapter II
OVERVIEW OF MANAGED SERVICES
2.1 Managed Services Momentum Continues
2.2 Definitions Used in this Report
2.3 Telecommunications Market
2.4 Value Proposition for Managed Offers
2.5 Overview of Managed Services Providers
2.6 Service Provider Opportunities
Chapter III
MANAGED SERVICES AND MARKET SEGMENTS
3.1 Managed Services Segments
3.2 Managed LAN Services
3.3 Managed WAN Services
3.3.1 Remote Access
3.3.2 VPNs
3.3.3 Managed Ethernet Services
3.3.4 Managed VoIP Services
3.3.5 Managed Security
3.4 Mobility Management
3.4.1 Mobility Services
3.4.2 Managed Mobile Applications
3.5 Infrastructure Management
3.6 Data Center Management
Chapter IV
SERVICE INDUSTRY FORCES
4.1 Drivers of Managed Services
4.2 Employment Trends
4.3 Business Establishments
4.4 Mobility and the Workforce
4.5 US Business Telecommunications Spending
4.6 The Global Picture
4.6.1 Global Economy
4.6.2 Global Employment
4.6.3 Global Internet Penetration
4.6.4 Global Mobile Subscribers
4.7 IT Management Trends
4.8 Industry Structure
4.8.1 Power of Suppliers
4.8.2 Power of Buyers
4.8.3 Availability of Substitutes
4.8.4 Threat of New Entrants
4.8.5 Competition
Chapter V
MARKETS & TECHNOLOGY
5.1 Managed Services Segments and Drivers
5.2 Business Size Characteristics
5.3 Vertical Markets
5.4 Network Convergence
5.5 IP Technology
5.6 Ethernet Services
5.7 Fiber Optics
5.8 Wireless Mobility
Chapter VI
SERVICE PROVIDERS
6.1 Provider Segments
6.2 Telecom Carriers
6.2.1 AT&T
6.2.1 Level3
6.2.3 Global Crossing
6.2.4 Century Link and Qwest
6.2.5 Sprint
6.2.6 Verizon
6.3 Cable Operators
6.3.1 Comcast
6.3.2 Time Warner Cable
6.3.3 Cox Communications
6.3.4 Charter
6.3.5 Cablevision
6.4 Equipment Vendors
6.4.1 Alcatel-Lucent
6.4.2 Cisco Systems
6.4.3 Ericsson
6.4.4 Juniper
6.4.5 Siemens
6.5 System Integrators
6.5.1 HP
6.5.2 I BM
Chapter VII
FORECASTS
7.1 Methodology & Forecast Definitions
7.2 Managed Services Forecast Summary
7.2.1 US Managed Services Forecast Summary
7.2.2 Regional Managed Services Forecast Summary
7.3 US Managed Services
7.3.1 US Managed Services by Segment
7.3.2 US Managed LAN Services
7.3.3 US Managed WAN Services
7.3.4 US Mobility Management
7.3.5 US Infrastructure Management
7.3.6 US Managed Data Center Services
7.4 Regional Managed Services
7.4.1 North America Managed Services
7.4.2 Europe, Middle East, Africa Managed Services
7.4.3 Asia Pacific Managed Services
7.4.4 Latin America Managed Services
7.5 Global Managed Services by Segment
7.6 Conclusion
Table of Figures
Chapter I
I-1 Managed Services Segments
Chapter II
II-1 US Telecommunications Revenue by Market, 2011
II-2 Telecommunications Value Chain
Chapter III
III-1 Managed Remote Access
III-2 Managed WAN Optimization
III-3 E-LAN Network
III-4 AT&T’s Wireless WAN Service
III-5 Sales Force Management Package Options
III-6 Inventory Management Flow
III-7 Alcatel Managed Services Model
III-8 AT&T’s US Enterprise Hosting Services
Chapter IV
IV-1 US Employment, 2000-2011 (Percentage)
IV-2 Projected US Employment by Major Occupational Groups, 2008
& 2018
IV-3 Employment and Teleworkers, 2008-2015
IV-4 Managed Endpoints, 2011-2016
IV-5 Distribution of US Establishments, 2008
IV-6 Percentage of World's Pop. Covered by a Mobile Cellular Signal
IV-7 US Business Wireline and Wireless Revenues, 2010-2015
IV-8 US Business Wireline Data Market Share, 2010 and 2015
IV-9 Real GDP; Quarterly Percent Change 2000-2012
IV-10 Employment Select Developed Countries, 1971-2010
IV-11 Global Internet Access Penetration, 2002-2010
IV-12 Managed Services Gross Margins
IV-13 Porter’s Five Forces
Chapter V
V-1 Converged Networks
V-2 Fixed Mobile Convergence
V-3 AT&T’s Ultra-available Managed Network Service
V-4 Ethernet Network
V-5 Managed Carrier Ethernet Network – Wireline and Wireless
V-6 Carrier Ethernet Evolution
V-7 FTTx Network
V-8 US FTTH Home Passed and Connections, 2005-2016
V-9 Regional Wireless Penetration, 2000-2010
V-10 US Wireline Access Lines and Wireless Subs, 1988 to 2012
Chapter VI
VI-1 AT&T Managed Internet Service
VI-2 AT&T’s MPLS Private Network Transport Services
VI-3 AT&T’s Ultravailable Managed Network Service
VI-4 AT&T’s US Enterprise Hosting Services
VI-5 AT&T’s US WiFi Hotspots Managed Internet Service
VI-6 CenturyLink National Footprint
VI-7 Integrated Managed Services
VI-8 Comcast Fiber Backbone
VI-9 Cablevision Network Service Areas
VI-10 Alcatel Managed Services Model
VI-11 Cisco’s Machine-to-Machine IP NGN Infrastructure
VI-12 Converged Application Server
Chapter VII
VII-1 US Managed Services Revenues, 2011-2016
VII-2 Regional Managed Services Revenues, 2011-2016
VII-3 US Managed Services Revenue, by Segment, 2011-2016
VII-4 US Managed LAN Services Revenue, 2011-2016
VII-5 US Managed WAN Services Revenue, 2011-2016
VII-6 Managed WAN Services Distribution, 2011 154
VII-7 US Managed IP V PN Endpoints, 2011-2016
VII-8 Managed VPN Revenue, 2011-2016
VII-9 Managed VLAN Revenue, 2011-2016
VII-10 Managed Security Services Revenue, 2011-2016
VII-11 Managed VoIP Revenue, 2011-2016
VII-12 US Managed Mobility Services, 2011-2016
VII-13 US Infrastructure Management Revenue, 2011-2016
VII-14 US Managed Data Center Services Revenue, 2011-2016
Table of Tables
Chapter I
I-1 Managed Services Segments
I-2 Service Providers Strengths and Weaknesses
I-3 Managed Service Solutions by Business Size
I-4 Global Managed Services Market by Region, 2011-2016
Chapter II
II-1 Managed Services Segments
II-2 Managed Services Providers’ Strengths and Weaknesses
Chapter III
III-1 Managed Services Providers Strength by Market Segment
III-2 IP VPN Access Drivers
III-3 Elements and Features of IP/MPLS Networks
III-4 Characteristics of Ethernet Services
III-5 Elements of Managed Mobility Services
Chapter IV
IV-1 Projected US Employment by Major Occupational Groups, 2008 & 2018
IV-2 Mobile Cellular Subscriptions, by Level of Development, 2000-2010
IV-3 Evolution of Enterprise Applications, 1991-2020
IV-4 US Business Wireline and Wireless Revenues, 2010-2015
IV-5 Global Mobile Subscribers Forecast, 2012-2017
Chapter V
V-1 Managed Services Segments and Drivers
V-2 Business Size Characteristics
V-3 US Business Wireline Revenue Forecast by Vertical Market, 2011-2015
V-4 US Business Wireless Revenue Forecast by Vertical Market, 2011-2015
V-5 Ethernet Services Characteristics
V-6 US Wireless Statistics, 1995-2010
Chapter VI
VI-1 Managed Services Providers by Market Segment 98
VI-2 Comcast Ethernet Services 124
Chapter VII
VII-1 US Managed Data Center Services Revenue, 2011-2016
VII-2 Regional Managed Services Revenues, 2011-2016
VII-3 US Managed Services Revenue, by Segment, 2011-2016
VII-4 US Managed LAN Services Revenue by Sub-Segment, 2011-2016
VII-5 Managed WAN Services Revenue by Sub-Segment, 2011-2016
VII-6 Managed WAN Services Distribution, 2011
VII-7 US Managed IP VPN Endpoints, 2011-2016
VII-8 Managed VPN Revenue, 2011-2016
VII-9 Managed VLAN Revenue, 2011-2016
VII-10 Managed Security Services Revenue, 2011-2016
VII-11 Managed VoIP Revenue, 2011-2016
VII-12 US Managed Mobility Services, 2011-2016
VII-13 US Infrastructure Management Revenue, 2011-2016
VII-14 US Managed Data Center Services Revenue, 2011-2016
VII-15 Regional Managed Services Revenues, 2011-2016
VII-16North America Managed Services, 2011-2016
VII-17 EMEA Managed Services, 2011-2016
VII-18 AP Managed Services, 2011-2016
VII-19 LA Managed Services, 2011-2016
VII-20 Global Managed Data Center Services Revenue, 2011-2016
VII-21 Global Managed LAN Services Revenue, 2011-2016
VII-22 Global Managed WAN Services Revenue, 2011-2016
VII-23 Global Managed Mobility Services Revenue, 2011-2016
VII-24 Global Managed Infrastructure Services Revenue, 2011-2016
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Pricing Information
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Hard Copy
Price
$ 3995
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(PDF License Descriptions)
$ 4695 Single-User Printable PDF
$ 6995 6-Seat Printable PDF
$ 10000 Unlimited Corporate-Wide Distribution
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