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Managed Services in an IP World: Global Opportunities for Wireless and Wired Networks, 2014-2018

 

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Table of Contents

Market Segmentation

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Managed services continues to expand as enterprise customers turn to service providers for end-to-end network solutions. Outsourcing
network design, equipment, and 24x7 management, IT managers have more optionsóand as applications move to the cloud and endpoints shift to wireless access, managed services become more attractive.

This study expands our US series to include a global perspective & forecast, differentiating among five managed marketplace segments:
WAN, LAN, mobility, data center, and infrastructure. Forecasts for market subdivisions, including managed IP VPNs & IP endpoints, security services, WLANs, VoIP services, and hosting & storage are provided.


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    Report Excerpt

    1.1 Why Managed Services?

    Several recent INSIGHT studies show only modest revenue growth in basic transport services and outright declines in more mature areas, such as wireline services and infrastructure equipment. The telecommunications market is a mature industry, exhibiting only low single-digit growth each year. The Managed Services market, on the other hand, will grow faster than basic transport as businesses of all sizes look to service providers to deliver the next generation of business applications, while simultaneously migrating their supporting telecom networks to newer technologies, such as IP (Internet protocol), cloud, and wireless. The complexity faced in managing these applications and networks, coupled with limited resources, declining budgets, disparate networks and support systems, is driving the IT (information technology) manager to managed services.

    The US economic growth that seemed to be starting in 2010 has waned and we will likely see another year of slow growth through 2014. The Q1 figures released by the Bureau of Economic Affairs paint a sobering picture of domestic consumption as well as net exports for 2014. However, the prospects are better for the larger global market in 2014 ...............

    Download the Free Executive Summary


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    Market Segmentation

     

    Global Region Forecasts

            North America
            Europe, Mid-East, Africa
            Asia-Pacific
            Latin-America, Caribbean

            By Global Region, Managed Services Revenues by Service Type

                  Data Center
                  LAN
                  WAN
                  Mobility
                  Infrastructure

    US Forecasts

             US Managed Service Revenue by Segment

                  Data Center
                  LAN
                  WAN
                  Mobility
                  Infrastructure

            US Managed LAN Services Revenue

                  LAN Extensions
                  IP Telephony

            US Managed WAN Services Revenue by Segment

                  Managed IP VPNs
                  Managed VLANs
                  Managed Security
                  Managed VOIP
                  Managed Other WANs

            US Managed IP VPN Endpoints

                 Dial
                 Wireless
                 Broadband
                 Dedicated-Copper
                 Dedicated-Optical

            US Managed Security Service Revenue

            US Managed VoIP Service Revenue

            US Managed Mobility Services Revenue

                Wireless Access
                Managed WLANs

            US Managed Infrastructure Revenue

            US Managed Data Center Revenue

                  Managed Hosting
                  Managed Storage
                  Applications


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    Table of Contents

     

    Chapter I
    EXECUTIVE SUMMARY
    1.1    Why Managed Services?
    1.2    Industry Structure
    1.3    Managed Service Industry Forecast

    Chapter II
    OVERVIEW OF MANAGED SERVICES
    2.1    Managed Services Momentum Continues
    2.2    Definitions Used in this Report
    2.3    Telecommunications Market
    2.4    Value Proposition for Managed Offers
    2.5    Overview of Managed Services Providers
    2.6    Service Provider Opportunities

    Chapter III
    MANAGED SERVICES AND MARKET SEGMENTS
    3.1    Managed Services Segments
    3.2    Managed LAN Services
    3.3    Managed WAN Services
             3.3.1  Remote Access
             3.3.2  VPNs
             3.3.3  Managed Ethernet Services
             3.3.4  Managed VoIP Services
             3.3.5  Managed Security
    3.4    Mobility Management
            3.4.1  Mobility Services
            3.4.2  Managed Mobile Applications
    3.5    Infrastructure Management
    3.6    Data Center Management

    Chapter IV
    SERVICE INDUSTRY FORCES
    4.1    Drivers of Managed Services
    4.2    Employment Trends
    4.3    Business Establishments
    4.4    Mobility and the Workforce
    4.5    US Business Telecommunications Spending
    4.6    The Global Picture
             4.6.1  Global Economy
             4.6.2  Global Employment
             4.6.3  Global Internet Penetration
             4.6.4  Global Mobile Subscribers
    4.7    IT Management Trends
    4.8    Industry Structure
             4.8.1  Power of Suppliers
             4.8.2  Power of Buyers
             4.8.3  Availability of Substitutes
             4.8.4  Threat of New Entrants
             4.8.5  Competition

    Chapter V
    MARKETS & TECHNOLOGY
    5.1    Managed Services Segments and Drivers
    5.2    Business Size Characteristics
    5.3    Vertical Markets
    5.4    Network Convergence
    5.5    IP Technology
    5.6    Ethernet Services
    5.7    Fiber Optics
    5.8    Wireless Mobility

    Chapter VI
    SERVICE PROVIDERS
    6.1    Provider Segments
    6.2    Telecom Carriers
             6.2.1  AT&T
             6.2.2  Level3
             6.2.3  CenturyLink
             6.2.4  Sprint
             6.2.5  TW Telecom
             6.2.6  Verizon
    6.3    Cable Operators
             6.3.1  Comcast
             6.3.2  Time Warner Cable
             6.3.3  Cox Communications
             6.3.4  Charter
             6.3.5  Cablevision
    6.4    Equipment Vendors
             6.4.1  Alcatel-Lucent
             6.4.2 Cisco Systems
             6.4.3  Ericsson
             6.4.4  Juniper
    6.5    System Integrators
             6.5.1  Hewlett Packard
             6.5.2  IBM

    Chapter VII
    FORECASTS
    7.1    Methodology & Forecast Definitions
    7.2    Managed Services Forecast Summary
             7.2.1  US Managed Services Forecast Summary
    7.3    US Managed Services
             7.3.1  US Managed Services by Segment
             7.3.2  US Managed LAN Services
             7.3.3  US Managed WAN Services
             7.3.4  US Mobility Management
             7.3.5  US Infrastructure Management
             7.3.6  US Managed Data Center Services
    7.4    Managed Services in Global Regions
             7.4.1  North America Managed Services
             7.4.2  Europe, Middle East, Africa Managed Services
             7.4.3  Asia Pacific Managed Services
             7.4.4  Latin America Managed Services
    7.5 Conclusion

    Table of Figures

    Chapter I
    I-1  Managed Services Segments
    I-2  Global Managed Services Market by Region, 2013-2018

    Chapter II
    II-1   Segments and Managed Services Providers
    II-2   US Telecommunications Revenue by Market, 2012
    II-3   Telecommunications Value Chain

    Chapter III
    III-1   Managed Remote Access
    III-2   Managed WAN Optimization
    III-3   E-LAN Network
    III-4   Managed VoIP Diagram
    III-5   AT&Tís Wireless WAN Service
    III-6   Inventory Management Flow
    III-7   Alcatel Managed Services Model
    III-8   Managed Cloud Services

    Chapter IV
    IV-1   US Employment, 2004-2013 (Percentage)
    IV-2   Projected US Employment Growth by Major Occupational Groups
    IV-3   Employment and Teleworkers, 2008-2015
    IV-4   Managed Endpoints, 2012-2017
    IV-5   Distribution of US Establishments, 2008
    IV-6   Percentage of World's Population Covered by a Mobile Cellular Signal
    IV-7   US Business Wireline Data Market Share, 2010 and 2015
    IV-8   Real GDP; Quarterly Percent Change, 2000-2012
    IV-9   Global Internet Access Penetration, 2002-2010
    IV-10 Managed Services Gross Margins
    IV-11 Porterís Five Forces

    Chapter V
    V-1   US Business Wireline Revenue by Vertical Market, 2012
    V-2  US Business Wireless Revenue by Vertical Market, 2012
    V-3  Converged Networks
    V-4   Fixed Mobile Convergence
    V-5  AT&Tís Ultra-available Managed Network Service
    V-6   Ethernet Network
    V-7   Managed Carrier Ethernet Network Ė Wireline and Wireless
    V-8   Carrier Ethernet Evolution
    V-9   FTTx Network
    V-10   US FTTH Home Passed and Connections, 2005-2016
    V-11   Regional Wireless Penetration, 2000-2012
    V-12   US Wireline Access Lines and Wireless Subs, 1988 to 2012

    Chapter VI
    VI-1   AT&T Managed Internet Service
    VI-2   AT&T MPLS and IP VPN
    VI-3   AT&Tís US Enterprise Hosting Services
    VI-4   AT&Tís US WiFi Hotspots Managed Internet Service
    VI-5   CenturyLink National Footprint
    VI-6   Integrated Managed Services
    VI-7   Comcast Fiber Backbone
    VI-8   Cablevision Network Service Areas
    VI-9   Alcatel Managed Services Model
    VI-10   Ciscoís Machine-to-Machine IP NGN Infrastructure
    VI-11   Converged Application Server

    Chapter VII
    VII-1   US Managed Services Revenues, 2013-2018
    VII-2   Global Managed Services Revenues, 2013-2018
    VII-3   US Managed Services Revenue, by Segment, 2013-2018
    VII-4   US Managed LAN Services Revenue, 2013-2018
    VII-5   US Managed WAN Services Revenue, 2013-2018
    VII-6   Managed WAN Services Distribution, 2013
    VII-7   US Managed IP VPN Endpoints, 2013-2018
    VII-8   Managed VPN Revenue, 2013-2018
    VII-9   Managed VLAN Revenue, 2013-2018
    VII-10 Managed Security Services Revenue, 2013-2018
    VII-11 Managed VoIP Revenue, 2013-2018 (
    VII-12 US Managed Mobility Services, 2013-2018 (
    VII-13 US Infrastructure Management Revenue, 2013-2018
    VII-14 US Managed Data Center Services Revenue, 2013-2018

    Table of Tables

    Chapter I
    I-1   Managed Services Segments
    I-2   Service Providers Strengths and Weaknesses
    I-3   Managed Service Solutions by Business Size

    Chapter II
    II-1   Managed Services Segments
    II-2   Managed Services Providersí Strengths and Weaknesses

    Chapter III
    III-1   Managed Services Providers Strength by Market Segment
    III-2   IP VPN Access Drivers
    III-3   Elements and Features of IP/MPLS Networks
    III-4   Characteristics of Ethernet Services
    III-5   Elements of Managed Mobility Services

    Chapter IV
    IV-1  Projected US Employment by Major Occupational Groups
    IV-2   Mobile Cellular Subscriptions, by Level of Development
    IV-3   Evolution of Enterprise Applications, 1991-2020
    IV-4   US Business Wireline Revenues, 2012-2017
    IV-5   Global Mobile Subscribers Forecast, 2012-2017

    Chapter V
    V-1   Managed Services Segments and Drivers
    V-2   Business Size Characteristics
    V-3   Ethernet Services Characteristics
    V-4   US Wireless Statistics, 1995-2012

    Chapter VI
    VI-1   Managed Services Providers by Market Segment
    VI-2   Comcast Ethernet Services

    Chapter VII
    VII-1   US Managed Services Revenue, 2013-2018
    VII-2   Global l Managed Services Revenues, 2013-2018
    VII-3  US Managed Services Revenue, by Segment, 2013-2018
    VII-4   US Managed LAN Services Revenue by Sub-Segment, 2013-2018
    VII-5   Managed WAN Services Revenue by Sub-Segment, 2013-2018
    VII-6   Managed WAN Services Distribution, 2012, 2017
    VII-7   US Managed IP VPN Endpoints, 2013-2018
    VII-8   Managed VPN Revenue, 2013-2018
    VII-9   Managed VLAN Revenue, 2013-2018
    VII-10 Managed Security Services Revenue, 2013-2018
    VII-11 Managed VoIP Revenue, 2013-2018
    VII-12 US Managed Mobility Services, 2013-2018
    VII-13 US Infrastructure Management Revenue, 2013-2018
    VII-14 US Managed Data Center Services Revenue, 2013-2018
    VII-15 Global Managed Services Revenues, 2013-2018
    VII-16 North America Managed Services, 2013-2018
    VII-17 EMEA Managed Services, 2013-2018
    VII-18 AP Managed Services, 2013-2018
    VII-19 LA Managed Services, 2013-2018


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