Chapter I 
EXECUTIVE SUMMARY 
1.1 Background 
1.2 New Priorities Drive OSS Market 
1.2.1 Customer Focus 
1.2.2 Reducing Operations Costs 
1.2.3 Providing Value-Added Services 
1.3 The Market 

Chapter II 
DEFINITIONS AND OVERVIEW 
2.1 OSS Defined 
2.1.1 Application Software 
2.1.2 Middleware 
2.1.3 Hardware 
2.1.4 Professional Services 
2.1.5 Definitions Summary 
2.2 Worldwide Overview 
2.2.1 United States: The Breakup of the Bell System 
2.2.1.1 The Telecommunications Act of 1996 
2.2.1.2 The Fall of AT&T 
2.2.2 Rest of the World: Liberalizing the Telecom Infrastructure 
2.2.3 Worldwide Wireless: New Opportunities 
2.3 Operations Support Applications 
2.3.1 Business Operations Support 
2.3.1.1 Customer Care 
2.3.1.2 Service Orders 
2.3.1.3 Billing Mediation 
2.3.1.4 Rating 
2.3.1.5 Billing 
2.3.2 Network Operations Support 
2.3.2.1 Engineering and Planning 
2.3.2.2 Provisioning 
2.3.2.3 Trouble Repair 
2.3.2.4 Network Management 
2.4 OSS Market Structure 
2.4.1 OSS Vendor Market History 
2.4.2 Types of OSS Vendors 
2.4.3 OSS Partnership Structures 

Chapter III 
MARKET TRENDS 
3.1 Common OSS Trends 
3.2 Domestic Trends 
3.2.1 Local Services Competition 
3.2.1.1 ILEC Resale and Network Unbundling 
3.2.1.2 ILEC Bypass 
3.2.2 Interconnection 
3.2.2.1 Telecommunications Management Network Standards 
3.2.3 Changes in Network and Service Management 
3.3 International 
3.4 Wireline Carrier Trends 
3.5 Wireless Carrier Trends 
3.5.1 The US Led but Now Follows 
3.5.2 Wireless Growth Continues 
3.5.3 2.5G & 3G Services Emerge 
3.5.4 Price Competition and New Services 
3.5.5 Wireless Access Network Trends 
3.5.6 Implications for Wireless OSSes 
3.5.6.1 Migration from 2G to 2.5G 
3.5.6.2 Migration from 2.5G to 3G 
3.5.6.3 Other Spending Trends 
3.6 Satellite Trends 
3.6.1 VSAT 
3.6.2 DBS 
3.6.3 LEO/MEO 
3.6.4 GEO 
3.7 Cable TV Trends 
3.8 Major Technology Trends 
3.8.1 Optical Transmission and Network Management 
3.8.2 Object Orientation 
3.9 Internet Trends 
3.9.1 IP Telephony and Enhanced IP Services 
3.9.2 IP-Based Virtual Private Networks 
3.10 Emerging OSS Opportunities  

Chapter IV 
OSS CUSTOMER MARKETS 
4.1 Customer Requirements 
4.2 Domestic Wireline Market Needs 
4.2.1 Implementing Local Number Portability 
4.2.2 Preventing Number Exhaustion 
4.2.3 Effective Electronic Bonding 
4.2.4 Monitoring Network Quality 
4.2.5 Outsourcing/Demand for Application Services 
4.2.6 Customer-Centric Market Differentiation 
4.2.7 Creative Asset Utilization 
4.2.8 Changing Internet Access Strategies 
4.2.9 Broadband Network Management 
4.3 Domestic Wireless Market Needs 
4.3.1 Coping with Wireless Carrier Convergence 
4.3.2 Reducing Customer Churn Rates 
4.3.3 Achieving Over-The-Air Service Activation 
4.3.4 Maintaining Network Reliability and Quality 
4.3.5 Meeting Wireless Number Portability FCC Mandate 
4.3.6 Reducing Fraud in Voice and Data Environments 
4.3.7 Collecting Revenues from Intercarrier Billing 
4.4 International Wireline Market Needs 
4.5 International Wireless Market Needs 
4.6 Cable TV Service Provider Market Needs 
4.7 Internet Service Provider Market Needs 
4.7.1 The New Importance of Scaleability 
4.7.2 New Services and the IP Infrastructure 
4.7.3 Upgrading Network Equipment 
4.7.4 Providing Network Security 
4.7.5 Billing for Enhanced Internet Services 
4.7.6 Meeting Consumer Demand for Fast Internet Access 
4.7.7 Reliable VoIP and Real-Time Interactive Services 

Chapter V 
OSS VENDORS 
5.1 Overview 
5.2 Software Development Toolkit Providers 
5.2.1 AdventNet, Inc. 
5.2.2 Dorado Software, Inc. 
5.2.3 Lumos Technologies, Inc. 
5.2.4 Monfox 
5.2.5 Softalia 
5.2.6 Varros Telecom 
5.2.7 Vertel Corporation 
5.3 Solution Providers 
5.3.1 ADC Telecommunications 
5.3.2 Alcatel 
5.3.3 Cisco Systems, Inc. 
5.3.4 Ericsson (EHPT) 
5.3.5 Lucent Technologies, Inc. 
5.3.6 Marconi Corporation plc 
5.3.7 Motorola, Inc. 
5.3.8 Nortel Networks 
5.3.9 Siemens AG 
5.4 Independent Software Vendors 
5.4.1 Agilent Technologies, Inc. 
5.4.2 AI Metrix 
5.4.3 Amdocs, Ltd. (Clarify) 
5.4.4 Astracon, Inc. 
5.4.5 Clear Communications Corporation 
5.4.6 CoManage 
5.4.7 Compaq Telecom 
5.4.8 Concord Communications, Inc. 
5.4.9 Convergys 
5.4.10 Daleen Technologies, Inc. 
5.4.11 Digiquant 
5.4.12 DSET Corporation 
5.4.13 Eftia 
5.4.14 Evolving Systems, Inc. 
5.4.15 Granite Systems, Inc. 
5.4.16 Harris Corporation 
5.4.17 Hewlett-Packard Company 
5.4.18 Lightbridge, Inc. (Corsair Communications) 
5.4.19 MetaSolv Software, Inc. 
5.4.20 Micromuse 
5.4.21 Microsoft Corporation 
5.4.22 Mind C.T.I., Ltd. 
5.4.23 NightFire Software, Inc. 
5.4.24 OpenCon Communication Systems, Inc. 
5.4.25 Openet Telecom 
5.4.26 OPNET Technologies, Inc. 
5.4.27 Portal Software, Inc. 
5.4.28 RiverSoft Technologies, Ltd. 
5.4.29 SchlumbergerSema 
5.4.30 Siebel Systems, Inc. 
5.4.31 Spirent Communications 
5.4.32 Subex Systems (Magardi) 
5.4.33 Sun Microsystems, Inc. 
5.4.34 Syndesis 
5.4.35 Telcordia Technologies, Inc. 
5.4.36 Trendium 
5.4.37 WatchMark Corp. 
5.4.38 VPIsystems, Inc. 

Chapter VI 
MARKET FORECAST 
6.1 Introduction 
6.2 Methodology 
6.2.1 Market Analysis Structure 
6.2.2 OSS Application Categories 
6.2.3 Addressable Market Methodology 
6.2.4 Methodology Algorithm 
6.2.5 Forecasting Model Enhancements 
6.3 Global Forecasts 
6.4 North America 
6.4.1 Wireline 
6.4.2 Wireless 
6.4.3 Broadband 
6.4.4 Professional Services 
6.5 International 
6.5.1 Wireline 
6.5.2 Wireless 
6.5.3 Broadband 
6.5.4 Professional Services 
6.6 Europe/Middle East/Africa 
6.6.1 Wireline 
6.6.2 Wireless 
6.6.3 Broadband 
6.6.4 Professional Services 
6.7 Asia/Pacific 
6.7.1 Wireline 
6.7.2 Wireless 
6.7.3 Broadband 
6.7.4 Professional Services 
6.8 Latin America/Caribbean 
6.8.1 Wireline 
6.8.2 Wireless 
6.8.3 Broadband 
6.8.4 Professional Services 

Appendix 
GLOSSARY 

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Table of Figures 

Chapter I 
I-1 Network Support Overview 
I-2 Worldwide OSS Sales Revenue Forecast, 2002-2007 ($Millions) 
I-3 Worldwide Professional Services Revenue, 2002-2007 ($Millions) 

Chapter II 
II-1 Operations Support System Dataflow 
II-2 Business Operations Systems Dataflow 
II-3 Network Management Systems 

Chapter III 
III-1 Service Provider Goal Hierarchy 
III-2 DSL Service Provisioning Steps for ILECs and CLECs 
III-3 TMN Logical Layer Architecture 
III-4 Types of TMN Interfaces 
III-5 Network Traffic: IP, Non-IP Data, and Circuit-Switched, 1997-2004 (Tbit/s per Day) 
III-6 Wireless Penetration as a Percentage of Households in Selected Countries, 1995-2003 
III-7 US Wireless Subscriber Forecast, Analog vs. Digital, 1999-2004 (Millions)
III-8 Worldwide Subscribers to Wireless Services, 2002-2007 (Millions) 
III-9 Average Monthly Local Bill in the United States, 1993-2001 
III-10 Wireless Access Network Topologies, Channelized vs. Packetized 
III-11 HFC Architecture 
III-12 SONET/SDH vs. WDM Expansion 
III-13 Voice over IP Network Architecture 

Chapter IV 
IV-1 Local Number Portability Using Location Routing Number Architecture 
IV-2 Methods Used to Send CLEC Orders to ILEC Systems, 2000 
IV-3 E-Bonding Between a CLEC's and ILEC's OSSes and Databases 92 

Chapter V 
V-1 Toolkit Vendors' Fit Into the TMN Hierarchy 

Chapter VI 
VI-1 Components of IT Budget in 2002 
VI-2 OSS Component Mix, 2002 and 2007 
VI-3 Global Carrier Revenue Distribution by Region, 2002 and 2007 
VI-4 Global Carrier Revenue Distribution, Wireline vs. Wireless, 2002 and 2007 
VI-5 Total Worldwide OSS Sales Revenue, 2002-2007 ($Millions) 
VI-6 Worldwide OSS Sales Distribution by Region, 2002 and 2007 
VI-7 Total North American OSS Sales Revenue, 2002-2007 ($Millions) 
VI-8 North American Wireline OSS Sales Distribution by Customer Segment, 2002 and 2007 
VI-9 North American Broadband OSS Sales Distribution by Customer Segment, 2002 and 2007 
VI-10 Total International OSS Sales Revenue, 2002-2007 ($Millions) 
VI-11 International Wireline OSS Sales Distribution by Region, 2002 and 2007 
VI-12 International Wireless OSS Sales Distribution by Region, 2002 and 2007 
VI-13 International Broadband OSS Sales Distribution by Region, 2002 and 2007 
VI-14 Total Europe/Middle East/Africa OSS Sales Revenue, 2002-2007 ($Millions) 
VI-15 Total Asia/Pacific OSS Sales Revenue, 2002-2007 ($Millions) 
VI-16 Total Latin America/Caribbean OSS Sales Revenue, 2002-2007 ($Millions) 

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Table of Tables

Chapter I 
I-1 OSS Market Segmentations 

Chapter II 
II-1 OSS Definitions Summary 
II-2 ILEC Regulatory Checklist 
II-3 RBOC Filing Status for Offering Long Distance Services Within Local Operating Regions 15 

Chapter III 
III-1 MSO Revenue by Service Type, 2002-2007 ($Millions) 
III-2 Network-Centric vs. Customer-Centric Metrics 

Chapter IV 
IV-1 Customer Markets Defined 
IV-2 Summary of Common Service Provider OSS Requirements and Needs Fulfilled 
IV-3 Top Ten US Multiple Systems Operators, 2001 
IV-4 Ten Largest Cable Systems Ranked by Subscribers, 2002 
IV-5 Top Fifteen Internet Service Providers Ranked by Subscribers, 2001 

Chapter V 
V-1 Summary of OSS Offerings by the Software Development/Toolkit Vendors 
V-2 Summary of OSS Offerings by the Solution Providers 
V-3 Alcatel's Portfolio of OSS Solutions 
V-4 Selected Cisco Network Management OSSes for Service Providers 
V-5 Summary of OSS Offerings by the Independent Software Vendors 

Chapter VI 
VI-1 Systems Component Categories 
VI-2 Customer Markets Segmented 
VI-3 Investment Payback Horizons by Market Segment 
VI-4 Worldwide Market Segment Revenue Base and Growth, 2002-2007 ($Millions) 
VI-5 Worldwide OSS Expenditure Distribution by OSS Type, 2002 and 2007 
VI-6 Global Carrier Revenue by Region, 2002-2007 ($Millions) 
VI-7 Worldwide OSS Sales by Region, 2002-2007 ($Millions) 
VI-8 Worldwide OSS Sales Revenue, Wireline vs. Wireless, 2002-2007 ($Millions) 
VI-9 Worldwide OSS Sales Revenue by Service Type, 2002-2007 ($Millions) 
VI-10 Worldwide OSS Sales Revenue by OSS Type, 2002-2007 ($Millions) 
VI-11 Worldwide Professional Services Revenue by Region, 2002-2007 ($Millions) 
VI-12 Worldwide Professional Services Revenue by Service Type, 2002-2007 ($Millions) 
VI-13 North American OSS Sales Revenue, Wireline vs. Wireless, 2002-2007 ($Millions) 
VI-14 North American OSS Sales Revenue by Service Type, 2002-2007 ($Millions) 
VI-15 North American Wireline OSS Sales Revenue by OSS Type, 2002-2007 ($Millions) 
VI-16 North American Wireline OSS Sales Distribution by OSS Type, 2002 and 2007 
VI-17 North American Wireless OSS Sales Revenue by OSS Type, 2002-2007 ($Millions) 
VI-18 North American Wireless OSS Sales Distribution by OSS Type, 2002 and 2007 
VI-19 North American Broadband OSS Sales Revenue by OSS Type, 2002-2007 ($Millions) 
VI-20 North American Broadband OSS Sales Distribution, 2002 and 2007 
VI-21 North American Professional Services Revenue by Service Type, 2002-2007 ($Millions) 
VI-22 International OSS Sales Revenue, Wireline vs. Wireless, 2002-2007 ($Millions) 
VI-23 International OSS Sales Revenue by Service Type, 2002-2007 ($Millions) 
VI-24 International Wireline OSS Sales Revenue by OSS Type, 2002-2007 ($Millions) 
VI-25 International Wireline OSS Sales Distribution by OSS Type, 2002 and 2007 
VI-26 International Wireless OSS Sales Revenue by OSS Type, 2002-2007 ($Millions) 
VI-27 International Wireless OSS Sales Distribution by OSS Type, 2002 and 2007 
VI-28 International Broadband OSS Sales Revenue by OSS Type, 2002-2007 ($Millions) 
VI-29 International Broadband OSS Sales Distribution by OSS Type, 2002 and 2007 
VI-30 International Professional Services Revenue by Service Type, 2002-2007 ($Millions) 
VI-31 International Professional Services Revenue by Region, 2002-2007 ($Millions) 
VI-32 Europe/Middle East/Africa OSS Sales Revenue, Wireline vs. Wireless, 2002-2007 ($Millions) 
VI-33 Europe/Middle East/Africa OSS Sales Revenue by Service Type, 2002-2007 ($Millions) 
VI-34 Europe/Middle East/Africa Wireline OSS Sales Revenue by OSS Type, 2002-2007 ($Millions) 
VI-35 Europe/Middle East/Africa Wireless OSS Sales Revenue by OSS Type, 2002-2007 ($Millions) 
VI-36 Europe/Middle East/Africa Broadband OSS Sales Revenue by OSS Type, 2002-2007 ($Millions) 
VI-37 Europe/Middle East/Africa Professional Services Revenue by Service Type, 2002-2007 ($Millions) 
VI-38 Asia/Pacific OSS Sales Revenue, Wireline vs. Wireless, 2002-2007 ($Millions) 
VI-39 Asia/Pacific OSS Sales Revenue by Service Type, 2002-2007 ($Millions) 
VI-40 Asia/Pacific Wireline OSS Sales Revenue by OSS Type, 2002-2007 ($Millions) 
VI-41 Asia/Pacific Wireless OSS Sales Revenue by OSS Type, 2002-2007 ($Millions) 
VI-42 Asia/Pacific Broadband OSS Sales Revenue by OSS Type, 2002-2007 ($Millions) 
VI-43 Asia/Pacific Professional Services Revenue by Service Type, 2002-2007 ($Millions) 
VI-44 Latin America/Caribbean OSS Sales Revenue, Wireline vs. Wireless, 2002-2007 ($Millions) 
VI-45 Latin America/Caribbean OSS Sales Revenue by Service Type, 2002-2007 ($Millions) 
VI-46 Latin America/Caribbean Wireline OSS Sales Revenue by OSS Type, 2002-2007 ($Millions) 
VI-47 Latin America/Caribbean Wireless OSS Sales Revenue by OSS Type, 2002-2007 ($Millions) 
VI-48 Latin America/Caribbean Broadband OSS Sales Revenue by OSS Type, 2002-2007 ($Millions) 
VI-49 Latin America/Caribbean Professional Services Revenue by Service Type, 2002-2007 ($Millions) 

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