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Operations and Support Systems 2007 - 2012
a market research report
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Operations support systems (OSS), the information technology infrastructure that gives carriers the ability to create, deploy, manage, and maintain network-based services, are being retooled to handle converged network operations. Carriers are buying solutions that will inter-work wireless, IP, and traditional PSTN elements within their enterprise, as well as extend a comparable level of management and control to dissimilar OSSes as part of their overall strategy. This industry analysis report examines recent marketplace drivers by focusing on billing, customer care, trouble/repair, planning and engineering, provisioning/inventory, network management, business management, and workforce management. Expenditures are segmented by OSS type and geographic region for both broadband and narrowband services.
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Report Excerpt
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1.1 Operations Support Systems
The telecommunications industry has put its troubles
behind it, and a newfound confidence is reflected in spending within the
operations support system (OSS) segments. The growth in OSS spending is
expected to lag only slightly our forecasted growth in service revenue over
the next five years, and is more than double the OSS growth rate that we had
forecasted in 2005. As such, OSS revenue is expected to increase from $42
billion in 2007 to $63 billion by 2012.
In hindsight, the industry should have seen the crash
coming. The telecom industry is a service industry, and service provider
revenues ultimately determine the capital available for new system
purchases. As the new millennium began and the anticipated revenue from
Internet-generated applications failed to materialize, the easy capital that
drove the industry’s investment in new systems and capacity evaporated,
forcing carriers to sharply cut spending across the board.
Today, with revenue growth prospects rooted in
reality, profitability is the new rallying cry. The focus of investment
today is the minimizing of cost, as opposed to the maximizing of growth—so
OSSes that can squeeze out unnecessary operational costs are high on
carrier’s shopping lists. From the OSS perspective, the focus on return on
investment (ROI) is guiding new investments. Automated online billing,
network asset management, configuration management and automated
provisioning are experiencing renewed interest because of their ability to
directly reduce the capital expenditures (CAPEX) and operational expenses (OPEX)
associated with delivering services and maintaining the network.
1.2 Definitions
OSSes give telecommunications service providers the
ability to create, deploy, manage, and maintain telecommunications services,
and to bill customers for the use of these services. The definitions of
specific OSSes vary within the telecom industry in different regions of the
world at different times. In this report, Insight
defines OSSes as encompassing the following components:
·
OSS software, or applications that provide the system
functionality (e.g., customer care and billing functions, or network
equipment surveillance and control);
·
OSS platforms to run the application software,
including server hardware and all required low-level software, such as the
operating system, middleware, and low-level functions (e.g., event logging,
integration buses, store and forward message management, database
interfaces, etc.);
·
computer hardware and OSS software maintenance contracts;
and ........
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Market Segmentation
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Geographic Segmentation
North
American
Asia/Pacific
Europe/Middle East/Africa
Latin America/Caribbean
Carrier
Segmentation
North
American
North
American ILEC
North American CLEC
North American IXC
North American Cable MSO
North American Wireless
Asia/Pacific
Wireline
Wireless
Europe/Middle East/Africa
Wireline
Wireless
Latin
America/Caribbean
Wireline
Wireless
OSS
Sales Revenue by Service Type
Broadband Wireline
Broadband Wireless
Narrowband Wireline
Narrowband Wireless
OSS
Expenditure Distribution - By Region
Billing
Customer Care
Planning/Engineering
Provisioning/Inventory
Trouble Repair
Network Management
Business Management
Workforce Management
OSS
Expenditure Distribution - By Service Type
Billing
Customer Care
Planning/Engineering
Provisioning/Inventory
Trouble Repair
Network Management
Business Management
Workforce Management
OSS
Professional Services by Region and Service Type
Broadband Wireline
Broadband Wireless
Narrowband Wireline
Narrowband Wireless
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Table of Contents
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Chapter I
Executive Summary
1.1 Operations Support Systems (OSSes)
1.2 Definitions
1.3 What Drives OSS Spending Today?
1.4 OSS Market Forecast
Chapter II
Definitions and Overview
2.1 OSS Defined
2.1.1 OSS Software
2.1.1.1 Application Software
2.1.1.2 Middleware
2.1.2 Hardware
2.1.3 Maintenance Contracts
2.1.4 Professional Services
2.1.5 Definitions Summary
2.2 OSS Applications
2.2.1 Business Operations Support
2.2.1.1 Customer Care
2.2.1.2 Service Orders
2.2.1.3 Billing Mediation
2.2.1.4 Rating
2.2.1.5 Billing
2.2.2 Network Operations Support
2.2.2.1 Engineering and Planning
2.2.2.2 Provisioning
2.2.2.3 Trouble Repair
2.2.2.4 Network Management
2.3 Network Management Functions
2.3.1 Fault Management
2.3.2 Configuration Management
2.3.3 Accounting Management
2.3.4 Performance Management
2.3.5 Security Management
2.4 OSS Market Structure
2.4.1
OSS Market History
2.4.2
Types of OSS Vendors
2.4.3
OSS Partnership Structures
Chapter III
Market Trends
3.1 Worldwide Overview
3.1.1 The Telecom Crash of 2000-2001
3.1.2 After the Crash
3.1.3 Market Drivers
3.1.4 The Important of Liberalization on the Telecom Infrastructure
3.2 Network
and Services Trends: OSS Impacts
3.2.1 Wireline Carrier Trends
3.2.1.1 Circuit-Switched Revenue Lost to VoIP
3.2.1.2 Internet Trends
3.2.1.3 IP Telephony and Enhanced IP Services
3.2.1.4 IP-Based Virtual Private Networks
3.2.1.5 Reliable VoIP and Real-Time Interactive Services
3.2.1.6 Implications for IP OSSes
3.2.2 Wireless Carrier Trends
3.2.2.1 The US Led but Now Follows
3.2.2.2 Wireless Growth Continues
3.2.2.3 Slow Emergence of 3G Services
3.2.2.4 Price Competition and New Services
3.2.2.5 Wireless Access Network Trends
3.2.2.6 End-to-End IP Connectivity and “Smartphones”
3.2.2.7 The Impact of Wireless LANs
3.2.2.8 Implications for Wireless OSSes
3.2.3 Cable TV Trends
3.2.3.1 Multi-Service Operators (MSOs) Enter Local Service
Competition
3.2.3.2 Upgrade of the Cable Network
3.3 Impact of Deregulation on OSS
Systems
3.3.1 Deregulation in the United States
3.3.2 Deregulation in the Rest of the World
3.4 Major Technology Trends
3.4.1 Network Security
3.4.2 Modularization
3.4.3 Convergence of the IT Data Center and the Telco Central Office
3.4.4 Emergence of New Software Technologies
3.4.4.1 Object Orientation
3.4.4.2 Middleware
3.4.5 The New Focus on Service Assurance
3.5 "The TeleManagement Forum (TMF),
NGOSS, and eTOM"
3.6 Emerging OSS Opportunities
Chapter IV
OSS Customer Markets
4.1 Customer Requirements
4.2 Domestic Wireline Market Needs
4.2.1 Instant Return-On-Investment (ROI)
4.2.2 Electronic Numbering (ENUM)
4.2.3 OSS Interconnection
4.2.4 Monitoring Network Quality
4.2.5 Outsourcing/Demand for Application Services
4.2.6 Customer-Centric Market Differentiation
4.2.7 Changing Internet Access Strategies
4.2.8 Broadband Network Management
4.3 Domestic Wireless Market Needs
4.3.1 Coping with Wireless Carrier Convergence
4.3.2 Reducing Customer Churn Rates
4.3.3 Maintaining Network Reliability and Quality
4.3.4 Wireless Number Portability
4.3.5 Reducing Fraud in Voice and Data Environments
4.3.6 Collecting Revenues from Inter-Carrier Billing
4.4 International Wireline Market
Needs
4.5 International Wireless Market
Needs
4.6 Cable TV Service Provider Market
Needs
Chapter V
OSS Vendors
5.1 Overview
5.2 Product Fit
5.2.1 Representative Vendor Products by TMF’s eTOM/NGOSS Operations Model
5.3 Representative OSS/BSS Vendors
5.3.1 Agilent
5.3.2 Alcatel Lucent
5.3.3 Amdocs
5.3.4 Axiom Systems
5.3.5 BEA Systems
5.3.6 Cisco Systems
5.3.7 Clarity
5.3.8 Comverse
5.3.9 Convergys
5.3.10 CSG Systems
5.3.11 Dorado
5.3.12 EMC
5.3.13 Ericsson
5.3.14 Evolving Systems
5.3.15 Hewlett-Packard (HP)
5.3.16 IBM
5.3.17 Kabira
5.3.18 NetCracker
5.3.19 NetScout
5.3.20 Nokia
5.3.21 Openet
5.3.22 Oracle
5.3.23 Redknee
5.3.24 Sigma Systems
5.3.25 Subex Azure
5.3.26 SunTec Business Solutions
5.3.27 SupportSoft
5.3.28 Synchronoss
5.3.29 Telcordia
5.4 Systems Integrators
5.4.1 Accenture
5.4.2 Atos Origin
5.4.3 Bearing Point
5.4.4 Business Edge
5.4.5 Capgemini
5.4.6 CGI Group
5.4.7 Computer Sciences Corporation (CSC)
5.4.8 Electronic Data Systems (EDS)
5.4.9 IBM Communications
5.5 Emerging Offshore Systems
Integrators
5.5.1 Aricent
5.5.2 AsiaInfo Holdings
5.5.3 Cognizant
5.5.4 Infosys
5.5.5 Patni
5.5.6 Satyam
5.5.7 Tata Consultancy Services (TCS)
5.5.8 Tech Mahindra
5.5.9 Wipro
5.6 Vendor Survey Results
5.6.1 Expectations of Industry Trends
5.6.1.1 OSS Sales Expectations by OSS Type
5.6.1.2 OSS Sales Expectations by Service Domain
5.6.1.3 Favored Method to Support New Services
5.6.2 Vendor Sales Results
Chapter VI
Market Forecasts
6.1 Introduction
6.2 Methodology
6.2.1 Market Analysis Structure
6.2.2 OSS Application Categories
6.2.3 Addressable Market Methodology
6.2.4 Methodology Algorithm
6.2.5 Forecasting Model Enhancements
6.3 Global Forecasts
6.4 North America
6.4.1 Wireline
6.4.2 Wireless
6.4.3 Broadband
6.4.4 Professional Services
6.5 International
6.5.1 Wireline
6.5.2 Wireless
6.5.3 Broadband
6.5.4 Professional Services
6.6 Europe/Middle East/Africa
6.6.1 Wireline
6.6.2 Wireless
6.6.3 Broadband
6.6.4 Professional Services
6.7 Asia/Pacific
6.7.1 Wireline
6.7.2 Wireless
6.7.3 Broadband
6.7.4 Professional Services
6.8 Latin America/Caribbean
6.8.1 Wireline
6.8.2 Wireless
6.8.3 Broadband
6.8.4 Professional Services
Table of Figures
Chapter I
I-1 Total
Worldwide OSS Sales Revenue, 2007-2012
Chapter II
II-1 Operations Support
System Dataflow
II-2 Business Operations
Systems Dataflow
II-3 Telecommunications
Management Network Functional Architecture
Chapter III
III-1 Service
Provider Goal Hierarchy
III-2 Voice over IP
Network Architecture
III-3
Wireless Penetration as a Percentage of Population
III-4 Wireless
Upgrade Paths
III-5 Worldwide
Subscribers to Wireless Services, 2007-2012
III-6 Worldwide
Prepaid Wireless Penetration as of June 2006
III-7 Average
Monthly Local Bill in the United States, 1988-2006
III-8 Wireless
Access Network Topologies, Channelized vs. Packetized
III-9
HFC Architecture
III-10 Enhanced Telecom
Operations Map (eTOM)
III-11 Operations Component of
the eTOM Framework
Chapter IV
IV-1 E-Bonding
between a CLEC’s and ILEC’s OSSes and Databases
IV-2 General Outsourcing
Model
IV-3 i-mode
Collaboration Concept
IV-4 Percentage of US
Households Passed by Cable High-Speed Internet Service, 2000-2007
Chapter V
V-1 Vendor Sales by
Carrier Type
V-2 Vendor Sales by
Region and Carrier Type
V-3 Vendor Sales by
Region
V-4 Vendor Sales by OSS
Services Support
V-5 Vendor Sales by OSS
Type
Chapter VI
VI-1 Components of IT
Budget in 2007
VI-2 OSS Component Mix,
2007 and 2012
VI-3 Global Carrier
Revenue Distribution by Region, 2007 and 2012
VI-4
Global Carrier Revenue Distribution, Wireline vs. Wireless, 2007 and 2012
VI-5
Total Worldwide OSS Sales Revenue, 2007-2012
VI-6 Worldwide OSS Sales
Distribution by Region, 2007 and 2012
VI-7 Total North American
OSS Sales Revenue, 2007-2012
VI-8 North Am Wireline OSS
Sales Distribution by Cust Seg, 2007 and 2012
VI-9 North Am
Broadband OSS Sales Distribution by Cust Seg, 2007 and 2012
VI-10 Total
Int OSS Sales Revenue, 2007-2012
VI-11 Int
Wireline OSS Sales Distribution by Region, 2007 and 2012
VI-12 Int
Wireless OSS Sales Distribution by Region, 2007 and 2012
VI-13 Int
Broadband OSS Sales Distribution by Region, 2007 and 2012
VI-14 Total
Europe/Middle East/Africa OSS Sales Revenue, 2007-2012
VI-15 Total Asia/Pacific OSS Sales Revenue,
2007-2012
VI-16 Total Latin America/Caribbean
OSS Sales Revenue, 2007-2012
Table of Tables
Chapter I
I-1 Operations
Support System Definitions Summary
Chapter II
II-1 Operations Support
System Definitions Summary
Chapter III
III-1 Carrier Revenue and Loss to
VoIP by Region, 2007-2012
III-2 MSO Revenue by Service Type,
2007-2012
III-3 Network-Centric vs.
Customer-Centric Metrics
Chapter IV
IV-1 Customer Markets Defined
IV-2 Summary of Common Service Provider OSS Req and Needs Fulfilled
IV-3 Top Ten US Multiple Systems Operators, March 2007
Chapter V
V-1 Rep. Vendor Products Classified by TMF’s eTOM / NGOSS
Ops Model
Chapter VI
VI-1 Systems Component Categories
VI-2 Customer Markets Segmented
VI-3 Spending Investment in 2007 by Select Market Segment
VI-4 Worldwide Market
Segment Rev Base and Growth, 2007-2012
VI-5 Worldwide OSS Expenditure Distribution by OSS
Type, 2007 and 2012
VI-6 Global Carrier
Revenue by Region, 2007-2012
VI-7 Service Provider Revenues
VI-8 Number of Main Wireline
Telephone Lines, 2005 and 2006
VI-9 Worldwide Broadband
Lines, 2005 and 2006
VI-10 Global Carrier Rev by
Technology Segment, 2007 through 2012
VI-11 Worldwide OSS Sales by Region,
2007-2012
VI-12 Worldwide OSS Sales Rev, Wireline
vs. Wireless, 2007-2012
VI-13 Worldwide OSS Sales Rev by
Service Type, 2007-2012
VI-14 Worldwide OSS Sales Rev by OSS
Type, 2007-2012
VI-15 Worldwide Professional Services
Rev by Region, 2007-2012
VI-16 Worldwide Professional Services
Rev by Service Type, 2007-2012
VI-17 N Am OSS Sales Revenue, Wireline
vs. Wireless, 2007-2012
VI-18 N Am OSS Sales Revenue by
Service Type, 2007-2012
VI-19 N Am Wireline OSS Sales Rev by OSS
Type, 2007-2012
VI-20 N Am Wireline OSS Sales Distribution by OSS
Type, 2007 and 2012
VI-21 N Am Wireless OSS Sales Rev by OSS
Type, 2007-2012
VI-22 N Am Wireless OSS Sales Distribution by OSS
Type, 2007 and 2012
VI-23 N Am Broadband OSS Sales Rev by OSS
Type, 2007-2012
VI-24 N Am Broadband OSS Sales
Distribution, 2007 and 2012
VI-25 N Am Professional Services Rev
by Service Type, 2007-2012
VI-26 Int.OSS Sales Rev, Wireline
vs. Wireless, 2007-2012
VI-27 Int.OSS Sales Revenue by
Service Type, 2007-2012
VI-28 Int.Wireline OSS Sales Rev by OSS
Type, 2007-2012
VI-29 Int.Wireline OSS Sales Distribution by OSS
Type, 2007 and 2012
VI-30 Int.Wireless OSS Sales Rev by OSS
Type, 2007-2012
VI-31 Int.Wireless OSS Sales Distribution by OSS
Type, 2007 and 2012
VI-32 Int.Broadband OSS Sales Rev by OSS
Type, 2007-2012
VI-33 Int.Broadband OSS Sales Distribution by OSS
Type, 2007 and 2012
VI-34 Int.Professional Services Rev
by Service Type, 2007-2012
VI-35 Int.Professional Services Rev
by Region, 2007-2012
VI-36 EMEA OSS Sales Rev, Wireline
vs. Wireless, 2007-2012
VI-37 EMEA OSS
Sales Rev by Service Type, 2007-2012
VI-38 EMEA Wireline OSS Sales Rev by OSS
Type, 2007-2012
VI-39 EMEA Wireless OSS Sales Rev by OSS
Type, 2007-2012
VI-40 EMEA Broadband OSS Sales Rev by OSS
Type, 2007-2012
VI-41 EMEA Prof Serv
Rev by Service Type, 2002-2007
VI-42 Asia/Pacific OSS Sales Rev, Wireline
vs. Wireless, 2007-2012
VI-43 Asia/Pacific OSS Sales Rev by
Service Type, 2007-2012
VI-44 Asia/Pacific Wireline OSS Sales Rev by OSS
Type, 2007-2012
VI-45 Asia/Pacific Wireless OSS Sales Rev by OSS
Type, 2007-2012
VI-46 Asia/Pacific Broadband OSS Sales Rev by OSS
Type, 2007-2012
VI-47 Asia/Pacific Professional Services Rev by Service Type,
2002-2007
VI-48 Latin Am/Carib OSS Sales Rev, Wireline
vs. Wireless, 2007-2012
VI-49 Latin Am/Carib OSS Sales Rev by
Service Type, 2007-2012
VI-50 Latin Am/Carib Wireline OSS Sales Rev by OSS
Type, 2007-2012
VI-51 Latin Am/Carib Wireless OSS Sales Rev by OSS
Type, 2007-2012
VI-52 Latin Am/Carib Broadband OSS Sales Rev by OSS
Type, 2007-2012
VI-53 Latin Am/Carib Prof
Services Rev by Service Type, 2007-2012
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