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Operations Support Systems (OSS)

2005-2010

a market research report

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Market Segmentation

Table of Contents

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Operations support systems (OSS), the information technology infrastructure that gives carriers the ability to create, deploy, manage, and maintain network-based services, are beginning to evolve in anticipation of converged network operations. Carriers are looking for solutions that will inter-work wireless, IP, and traditional PSTN elements within their enterprise, and extend a comparable level of management and control to dissimilar OSSes as part of their overall strategy. This industry analysis report examines recent marketplace drivers—including the industry downturn and its impact on OSS investments—by analyzing billing, customer care, trouble/repair, planning and engineering, provisioning/inventory, network management, business management, and workforce management.

Insight describes the strategies of domestic and international wireline and wireless carriers, cable MSOs, and ISPs to illustrate the larger picture of how expenditures are allocated to OSSes and related professional services during the forecast period. Expenditures are segmented by OSS type and geographic region for both broadband and narrowband services.

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    Market Segmentation

    		 

    Investment Payback Horizons by Market Segment
    - North American ILEC
    - North American CLEC
    - North American IXC
    - North American Cable MSO
    - North American ISP
    - Asia/Pacific Wireline
    - Europe/Middle East/Africa Wireline
    - Latin America/Caribbean Wireline
    - Cellular/PCS (1G/2G) Wireless Services
    - 2.5G Wireless Services
    - 3G Wireless Service

    Components of IT Budget in 2002
    - Maintenance
    - Software
    - Professional Services
    - Staff/Facilities
    - Platform

    OSS Component Mix
    - Maintenance
    - Professional Services
    - Software
    - Platform

    Worldwide Market Segment Revenue Base and Growth
    North America
    - ILEC
    - CLEC
    - IXC
    - MSO
    - ISP
    - Wireless
    Europe/Middle East/Africa
    - Wireline
    - Wireless
    Asia/Pacific
    - Wireline
    - Wireless
    Latin America/Caribbean
    - Wireline
    - Wireless

    Worldwide OSS Expenditure Distribution by OSS Type
    - Billing
    - Customer Care
    - Planning/Engineering
    - Provisioning/Inventory
    - Trouble Repair
    - Network Management
    - Business Management
    - Workforce Management

    Global Carrier Revenue by Region
    - North America
    - Europe, Middle East, Africa
    - Asia/Pacific
    - Latin America/Caribbean

    Global Carrier Revenue Distribution by Region
    - North America
    - Europe, Middle East, Africa
    - Asia/Pacific
    - Latin America/Caribbean

    Global Carrier Revenue Distribution
    - Wireline
    - Wireless

    Total Worldwide OSS Sales Revenue ($Millions)

    Worldwide OSS Sales by Region
    - North America
    - Europe/Middle East/Africa
    - Asia/Pacific
    - Latin America/Caribbean

    Worldwide OSS Sales Revenue
    - Wireline
    - Wireless

    Worldwide OSS Sales Revenue by Service Type
    - Broadband Wireline
    - Broadband Wireless
    - Narrowband Wireline
    - Narrowband Wireless

    Worldwide OSS Sales Revenue by OSS Type
    - Billing
    - Customer Care
    - Planning/Engineering
    - Provisioning/Inventory
    - Trouble Repair
    - Network Management
    - Business Management
    - Workforce Management

    Worldwide Professional Services Revenue by Region
    - North America
    - Europe/Middle East/Africa
    - Asia/Pacific
    - Latin America/Caribbean

    Worldwide Professional Services Revenue by Service Type
    - Broadband-Wireless
    - Broadband-Wireline
    - Narrowband-Wireless
    - Narrowband-Wireline

    Total North American OSS Sales Revenue ($ Millions)

    North American OSS Sales Revenue
    - Wireline
    - Wireless

    North American OSS Sales Revenue by Service Type
    - Broadband-Wireline
    - Broadband-Wireless
    - Narrowband-Wireline
    - Narrowband-Wireless

    North American Wireline OSS Sales Revenue by OSS Type
    - Billing
    - Customer Care
    - Planning/Engineering
    - Provisioning/Inventory
    - Trouble Repair
    - Network Management
    - Business Management
    - Workforce Management

    North American Wireline OSS Sales Distribution by OSS Type
    - Billing
    - Customer Care
    - Planning/Engineering
    - Provisioning/Inventory
    - Trouble Repair
    - Network Management
    - Business Management
    - Workforce Management

    North American Wireline OSS Sales Distribution by Customer Segment
    - CLEC
    - ISP
    - MSO
    - ILEC
    - IXC

    North American Wireless OSS Sales Revenue by OSS Type
    - Billing
    - Customer Care
    - Planning/Engineering
    - Provisioning/Inventory
    - Trouble Repair
    - Network Management
    - Business Management
    - Workforce Management

    North American Wireless OSS Sales Distribution by OSS Type
    - Billing
    - Customer Care
    - Planning/Engineering
    - Provisioning/Inventory
    - Trouble Repair
    - Network Management
    - Business Management
    - Workforce Management

    North American Broadband OSS Sales Revenue by OSS Type
    - Billing
    - Customer Care
    - Planning/Engineering
    - Provisioning/Inventory
    - Trouble Repair
    - Network Management
    - Business Management
    - Workforce Management

    North American Broadband OSS Sales Distribution
    - Billing
    - Customer Care
    - Planning/Engineering
    - Provisioning/Inventory
    - Trouble Repair
    - Network Management
    - Business Management
    - Workforce Management

    North American Broadband OSS Sales Distribution by Customer Segment
    - CLEC
    - ISP
    - MSO
    - ILEC
    - IXC

    North American Professional Services Revenue by Service Type
    - Broadband-Wireline
    - Broadband-Wireless
    - Narrowband-Wireline
    - Narrowband-Wireless

    Total International OSS Sales Revenues ($ Millions)

    International OSS Sales Revenues
    - Wireline
    - Wireless

    International OSS Sales Revenues by Service Type
    - Broadband-Wireline
    - Broadband-Wireless
    - Narrowband-Wireline
    - Narrowband-Wireless

    International Wireline OSS Sales Revenue by OSS Type
    - Billing
    - Customer Care
    - Planning/Engineering
    - Provisioning/Inventory
    - Trouble Repair
    - Network Management
    - Business Management
    - Workforce Management

    International Wireline OSS Sales Distribution by OSS Type
    - Billing
    - Customer Care
    - Planning/Engineering
    - Provisioning/Inventory
    - Trouble Repair
    - Network Management
    - Business Management
    - Workforce Management

    International Wireline OSS Sales Distribution by Region
    - Europe/Middle East/Africa
    - Asia/Pacific
    - Latin America/Caribbean

    International Wireless OSS Sales Revenue by OSS Type
    - Billing
    - Customer Care
    - Planning/Engineering
    - Provisioning/Inventory
    - Trouble Repair
    - Network Management
    - Business Management
    - Workforce Management

    International Wireless OSS Sales Distribution by OSS Type
    - Billing
    - Customer Care
    - Planning/Engineering
    - Provisioning/Inventory
    - Trouble Repair
    - Network Management
    - Business Management
    - Workforce Management

    International Wireless OSS Sales Distribution by Region
    - Europe/Middle East/Africa
    - Asia/Pacific
    - Latin America/Caribbean

    International Broadband OSS Sales Revenue by OSS Type
    - Billing
    - Customer Care
    - Planning/Engineering
    - Provisioning/Inventory
    - Trouble Repair
    - Network Management
    - Business Management
    - Workforce Management

    International Broadband OSS Sales Distribution by OSS Type
    - Billing
    - Customer Care
    - Planning/Engineering
    - Provisioning/Inventory
    - Trouble Repair
    - Network Management
    - Business Management
    - Workforce Management

    International OSS Sales Distribution by Region
    - Europe/Middle East/Africa
    - Asia/Pacific
    - Latin America/Caribbean

    International Professional Services Revenue by Service Type
    - Broadband-Wireline
    - Broadband-Wireless
    - Narrowband-Wireline
    - Narrowband-Wireless

    International Professional Services Revenue by Region
    - Europe/Middle East/Africa
    - Asia/Pacific
    - Latin America/Caribbean

    Total Europe/Middle East/Africa OSS Sales Revenue ($ Millions)

    Europe/Middle East/Africa OSS Sales Revenue
    - Wireline
    - Wireless

    Europe/Middle East/Africa OSS Sales Revenue by Service Type
    - Broadband-Wireline
    - Broadband-Wireless
    - Narrowband-Wireline
    - Narrowband-Wireless

    Europe/Middle East/Africa Wireline OSS Sales Revenue by OSS Type
    - Billing
    - Customer Care
    - Planning/Engineering
    - Provisioning/Inventory
    - Trouble Repair
    - Network Management
    - Business Management
    - Workforce Management

    Europe/Middle East/Africa Wireless OSS Sales Revenue by OSS Type
    - Billing
    - Customer Care
    - Planning/Engineering
    - Provisioning/Inventory
    - Trouble Repair
    - Network Management
    - Business Management
    - Workforce Management

    Europe/Middle East/Africa Broadband OSS Sales Revenue by OSS Type
    - Billing
    - Customer Care
    - Planning/Engineering
    - Provisioning/Inventory
    - Trouble Repair
    - Network Management
    - Business Management
    - Workforce Management

    Europe/Middle East/Africa Professional Services Revenue by Service Type
    - Broadband-Wireline
    - Broadband-Wireless
    - Narrowband-Wireline
    - Narrowband-Wireless

    Total Asia/Pacific OSS Sales Revenue ($ Millions)

    Asia/Pacific OSS Sales Revenue
    - Wireline
    - Wireless

    Asia/Pacific OSS Sales Revenue by Service Type
    - Broadband-Wireline
    - Broadband-Wireless
    - Narrowband-Wireline
    - Narrowband-Wireless

    Asia/Pacific Wireline OSS Sales Revenue by OSS Type
    - Billing
    - Customer Care
    - Planning/Engineering
    - Provisioning/Inventory
    - Trouble Repair
    - Network Management
    - Business Management
    - Workforce Management

    Asia/Pacific Wireless OSS Sales Revenue by OSS Type
    - Billing
    - Customer Care
    - Planning/Engineering
    - Provisioning/Inventory
    - Trouble Repair
    - Network Management
    - Business Management
    - Workforce Management

    Asia/Pacific Broadband OSS Sales Revenue by OSS Type
    - Billing
    - Customer Care
    - Planning/Engineering
    - Provisioning/Inventory
    - Trouble Repair
    - Network Management
    - Business Management
    - Workforce Management

    Asia/Pacific Professional Services Revenue by Service Type
    - Broadband-Wireline
    - Broadband-Wireless
    - Narrowband-Wireline
    - Narrowband-Wireless

    Total Latin American/Caribbean OSS Sales Revenue ($ Millions)

    Latin American/Caribbean OSS Sales Revenue
    - Wireline
    - Wireless

    Latin American/Caribbean OSS Sales Revenue by Service Type
    - Broadband-Wireline
    - Broadband-Wireless
    - Narrowband-Wireline
    - Narrowband-Wireless

    Latin American/Caribbean Wireline OSS Sales Revenue by OSS Type
    - Billing
    - Customer Care
    - Planning/Engineering
    - Provisioning/Inventory
    - Trouble Repair
    - Network Management
    - Business Management
    - Workforce Management

    Latin American/Caribbean Wireless OSS Sales Revenue by OSS Type
    - Billing
    - Customer Care
    - Planning/Engineering
    - Provisioning/Inventory
    - Trouble Repair
    - Network Management
    - Business Management
    - Workforce Management

    Latin American/Caribbean Broadband OSS Sales Revenue by OSS Type
    - Billing
    - Customer Care
    - Planning/Engineering
    - Provisioning/Inventory
    - Trouble Repair
    - Network Management
    - Business Management
    - Workforce Management

    Latin American/Caribbean Professional Services Revenue by Service Type
    - Broadband-Wireline
    - Broadband-Wireless
    - Narrowband-Wireline
    - Narrowband-Wireless

    Back to Top

    Table of Contents

    		 

    Chapter I
    EXECUTIVE SUMMARY

    Chapter II
    DEFINITIONS AND OVERVIEW
    2.1 OSS Defined
    2.1.1 Application Software
    2.1.2 Middleware
    2.1.3 Hardware
    2.1.4 Professional Services
    2.1.5 Definitions Summary
    2.2 Worldwide Overview
    2.2.1 United States: The Breakup of the Bell System
    2.2.1.1 The Telecommunications Act of 1996
    2.2.1.2 The Telecom Crash of 2001
    2.2.1.3 Total Telecom Competition (ILECs as IXCs, MSOs as ILECs, …
    2.2.2 Rest of the World: Liberalizing the Telecom Infrastructure
    2.2.3 Worldwide Wireless: New Opportunities
    2.3 Operations Support Applications
    2.3.1 Business Operations Support
    2.3.1.1 Customer Care
    2.3.1.2 Service Orders
    2.3.1.3 Billing Mediation
    2.3.1.4 Rating
    2.3.1.5 Billing
    2.3.2 Network Operations Support
    2.3.2.1 Engineering and Planning
    2.3.2.2 Provisioning
    2.3.2.3 Trouble Repair
    2.3.2.4 Network Management
    2.4 OSS Market Structure
    2.4.1 OSS Vendor Market History
    2.4.2 Types of OSS Vendors
    2.4.3 OSS Partnership Structures

    Chapter III
    MARKET TRENDS
    3.1 Common OSS Trends
    3.1.1 New Services and the IP Infrastructure
    3.1.2 Providing Network Security
    3.1.3 Convergence - Reliable VoIP and Real-Time Interactive Services
    3.2 Domestic Trends
    3.2.1 Local Services Competition
    3.2.1.1 ILEC Resale and Network Unbundling
    3.2.1.2 ILEC Bypass
    3.2.2.1 Telecommunications Management Network Standards
    3.2.3 Changes in Network and Service Management
    3.2.4 Total Competition - Bundling
    3.3 International
    3.4 Wireline Carrier Trends
    3.5 Wireless Carrier Trends
    3.5.1 The US Led but Now Follows
    3.5.2 Wireless Growth Continues
    3.5.3 2.5G & 3G Services Emerge – Even 4G!
    3.5.4 Price Competition and New Services
    3.5.5 Wireless Access Network Trends and WLANs
    3.5.6 Implications for Wireless OSSes
    3.5.6.1 Migration from 2G to 2.5G
    3.5.6.2 Migration from 2.5G to 3G
    3.5.6.3 Other Spending Trends
    3.5.6.4 Impact of WLAN
    3.5.6.5 Wireless LNP
    3.7 Cable TV Trends
    3.8 Major Technology Trends
    3.8.1 Optical Transmission and Network
    3.8.2 Object Orientation
    3.9 Internet Trends
    3.9.1 IP Telephony and Enhanced IP Services
    3.10 Emerging OSS Opportunities

    Chapter IV
    OSS CUSTOMER MARKETS
    4.1 Customer Requirements
    4.2 Domestic Wireline Market Needs
    4.2.1 Return on Investment (RoI)
    4.2.2 ENUM
    4.2.3 Effective Electronic Bonding including Web Servies
    4.2.4 Monitoring Network Quality SLA Management
    4.2.5 Outsourcing/Demand for Application Services
    4.2.6 Customer-Centric Market Differentiation
    4.2.7 Creative Asset Utilization
    4.2.8 Changing Internet Access Strategies
    4.2.9 Broadband Network Management
    4.3 Domestic Wireless Market Needs
    4.3.1 New Services
    4.3.2 Reducing Customer Churn Rates
    4.3.3 Maintaining Network Reliability and Quality
    4.3.4 Meeting Wireless Number Portability FCC Mandate
    4.3.5 Collecting Revenues from Intercarrier Billing
    4.4 International Wireline Market Needs
    4.5 International Wireless Market Needs
    4.6 Cable TV Service Provider Market Needs
    4.7 Convergence
    4.7.1 Impact of IP on Service Offerings
    4.7.1.1 Wireline
    4.7.1.2 Wireless
    4.7.2 Billing for Enhanced Internet Services
    4.7.3 Reliable VoIP and Real-Time Interactive Services

    Chapter V
    OSS VENDORS
    5.1 Overview
    5.2 Software Development Toolkit Providers
    5.3 Solution Providers
    5.4 Independent Software Vendors

    Chapter VI
    MARKET FORECAST
    6.1 Introduction
    6.2 Methodology
    6.2.1 Market Analysis Structure
    6.2.2 OSS Application Categories
    6.2.3 Addressable Market Methodology
    6.2.4 Methodology Algorithm
    6.2.5 Forecasting Model Enhancements
    6.3 Global Forecasts
    6.4 North America
    6.4.1 Wireline
    6.4.2 Wireless
    6.4.3 Broadband
    6.4.4 Professional Services
    6.5 International
    6.5.1 Wireline
    6.5.2 Wireless
    6.5.3 Broadband
    6.5.4 Professional Services
    6.6 Europe/Middle East/Africa
    6.6.1 Wireline
    6.6.2 Wireless
    6.6.3 Broadband
    6.6.4 Professional Services
    6.7 Asia/Pacific
    6.7.1 Wireline
    6.7.2 Wireless
    6.7.3 Broadband
    6.7.4 Professional Services
    6.8 Latin America/Caribbean
    6.8.1 Wireline
    6.8.2 Wireless
    6.8.3 Broadband
    6.8.4 Professional Services

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    Pricing Information

    		 

    Hard Copy Price
    $ 4995

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    (PDF License Descriptions)
    $ 5695 Single-User Printable PDF

    $ 8795 6-Seat Printable PDF

    $ 13000 Unlimited Corporate-Wide Distribution

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