|
Operations support systems (OSS), the information technology infrastructure that gives carriers the ability to create, deploy, manage, and maintain network-based services, are beginning to evolve in anticipation of converged network operations. Carriers are looking for solutions that will inter-work wireless, IP, and traditional PSTN elements within their enterprise, and extend a comparable level of management and control to dissimilar OSSes as part of their overall strategy. This industry analysis report examines recent marketplace drivers—including the industry downturn and its impact on OSS investments—by analyzing billing, customer care, trouble/repair, planning and engineering, provisioning/inventory, network management, business management, and workforce management.
Insight describes the strategies of domestic and international wireline and wireless carriers, cable MSOs, and ISPs to illustrate the larger picture of how expenditures are allocated to OSSes and related professional services during the forecast period. Expenditures are segmented by OSS type and geographic region for both broadband and narrowband services.
|
|
|
Across the entire economy, information technology (IT) spending has yet to recover the double-digit percentage growth prior to the “dot-com” and telecom crashes—and the slow pace of investment in new IT infrastructure is amplified by conditions in the telecommunications sector, where spending on operations support systems (OSSes) has taken a notable dip. IT spending across the general economy is predicted by several sources to be in the high- to mid-single-digit range in 2005. INSIGHT’s research suggests that IT spending in the telecom segment will be even smaller, as telecom revenues overall are predicted to grow at just 5.9 percent from 2005 through 2010. For the first time since our coverage of OSS system sales began in 1990, we are seeing sales of new OSS systems and professional services growing slower than telecommunications service revenues overall.
OSSes are the computing systems that give telecommunications service providers the ability to create, deploy, manage, maintain, and bill for telecommunications services. INSIGHT’s definition of OSSes includes the following components:
· Application software to provide the system functionality, such as customer care, billing, or network equipment surveillance and control;
· Computer hardware (e.g., computers and servers) to run the software, including all required low-level software, such as the operating system (OS) and middleware;
· Computer hardware and software maintenance contracts; and
· Professional services applicable to the installation and adaptation of the OSS to the client’s environment.
The slow down in spending marks a significant change from prior INSIGHT Operations Support Systems reports, which over the last fifteen years showed OSS spending growing....
Click here for the
complete Executive Summary.
Back to Top
|
|
OPERATIONS SUPPORT SYSTEMS
2005-2010
Table of Contents
Chapter I
EXECUTIVE SUMMARY
1.1 OSS Markets Background
1.2 OSS Market Opportunities
Chapter II
DEFINITIONS AND OVERVIEW
2.1 OSS Defined
2.1.1 Application Software
2.1.2 Middleware
2.1.3 Hardware
2.1.4 Professional Services
2.1.5 Definitions Summary
2.2 Worldwide Overview
2.2.1 United States: The Breakup of the Bell System
2.2.1.1 The Telecommunications Act of 1996
2.2.1.2 The Telecom Crash of 2000-2001
2.2.2 Rest of the World
2.2.2.1 Liberalizing the Telecom Infrastructure
2.2.2.2 Technology Adoption and the Telecom Crash
2.2.3 Worldwide Wireless: New Opportunities
2.3 Operations Support Applications
2.3.1 Business Operations Support
2.3.1.1 Customer Care
2.3.1.2 Service Orders
2.3.1.3 Billing Mediation
2.3.1.4 Rating
2.3.1.5 Billing
2.3.2 Network Operations Support
2.3.2.1 Engineering and Planning
2.3.2.2 Provisioning
2.3.2.3 Trouble Repair
2.3.2.4 Network Management
2.4 OSS Market Structure
2.4.1 OSS Vendor Market History
2.4.2 Types of OSS Vendors
2.4.3 OSS Partnership Structures
Chapter III
MARKET TRENDS
3.1 Common OSS Trends
3.1.1 New Services and the IP Infrastructure
3.1.2 Providing Network Security
3.1.3 Reliable VoIP and Real-Time Interactive Services
3.2 Domestic Trends
3.2.1 Local Services Competition
3.2.1.1 ILEC Resale and Network Unbundling
3.2.1.2 ILEC Bypass
3.2.2 Interconnection
3.2.2.1 Telecommunications Management Network Standards
3.2.3 Changes in Network and Service Management
3.2.4 The TeleManagement Forum, NGOSS, and eTOM
3.3 International
3.4 Wireline Carrier Trends
3.5 Wireless Carrier Trends
3.5.1 The US Led but Now Follows
3.5.2 Wireless Growth Continues
3.5.3 2.5G & 3G Services Emerge
3.5.4 Price Competition and New Services
3.5.5 Wireless Access Network Trends
3.5.6 End-to-End IP Connectivity and “Smartphones”
3.5.7 Implications for Wireless OSSes
3.5.7.1 Migration from 2G to 2.5G
3.5.7.2 Migration from 2.5G to 3G
3.5.7.3 Other Spending Trends
3.5.7.4 The Impact of Wireless LANs
3.5.7.5 Wireless Local Number Portability (LNP)
3.6 Cable TV Trends
3.7 Major Technology Trends
3.7.1 Optical Transmission and Network Management
3.7.2 Object Orientation
3.8 Internet Trends
3.8.1 IP Telephony and Enhanced IP Services
3.8.2 IP-Based Virtual Private Networks
3.9 Emerging OSS Opportunities
Chapter IV
OSS CUSTOMER MARKETS
4.1 Customer Requirements
4.2 Domestic Wireline Market Needs
4.2.1 Instant Return-On-Investment (ROI)
4.2.2 ENUM
4.2.3 OSS Interconnection
4.2.4 Monitoring Network Quality
4.2.5 Outsourcing/Demand for Application Services
4.2.6 Customer-Centric Market Differentiation
4.2.7 Creative Asset Utilization
4.2.8 Changing Internet Access Strategies
4.2.9 Broadband Network Management
4.3 Domestic Wireless Market Needs
4.3.1 Coping with Wireless Carrier Convergence
4.3.2 Reducing Customer Churn Rates
4.3.3 Maintaining Network Reliability and Quality
4.3.4 Meeting Wireless Number Portability FCC Mandate
4.3.5 Reducing Fraud in Voice and Data Environments
4.3.6 Collecting Revenues from Intercarrier Billing
4.4 International Wireline Market Needs
4.5 International Wireless Market Needs
4.6 Cable TV Service Provider Market Needs
Chapter V
OSS VENDORS
5.1 Overview
5.2 Representative Vendors
5.2.1 ACE*COMM
5.2.2 AdventNet, Inc.
5.2.3 Agilent Technologies, Inc.
5.2.4 Amdocs, Ltd.
5.2.5 Bridgewater Systems
5.2.6 CoManage
5.2.7 Concord Communications, Inc.
5.2.8 Convergys Corporation
5.2.9 Core Networks Inc.
5.2.10 Harris Corporation
5.2.11 Intec Telecom Systems (acquired Digiquant)
5.2.12 Lightbridge, Inc.
5.2.13 Lucent Technologies, Inc.
5.2.14 Monfox
5.2.15 Motorola
5.2.16 Nortel
5.2.17 Siebel Systems, Inc.
5.2.18 Syndesis
5.3 Product Fit
5.3.1 Representative Vendor Products – By ITU’s TMN Operations Model
5.3.2 Representative Vendor Products – By TMF’s eTOM/NGOSS Operations Model
5.4 Vendor Survey Results
5.4.1 Expectations of Industry Trends
5.4.1.1 OSS Sales Expectations by OSS Type
5.4.1.2 OSS Sales Expectations by Service Domain
5.4.1.3 Favored Method to Support New Services
5.4.2 Vendor Sales Results
Chapter VI
MARKET FORECAST
6.1 Introduction
6.2 Methodology
6.2.1 Market Analysis Structure
6.2.2 OSS Application Categories
6.2.3 Addressable Market Methodology
6.2.4 Methodology Algorithm
6.2.5 Forecasting Model Enhancements
6.3 Global Forecasts
6.4 North America
6.4.1 Wireline
6.4.2 Wireless
6.4.3 Broadband
6.4.4 Professional Services
6.5 International
6.5.1 Wireline
6.5.2 Wireless
6.5.3 Broadband
6.5.4 Professional Services
6.6 Europe/Middle East/Africa
6.6.1 Wireline
6.6.2 Wireless
6.6.3 Broadband
6.6.4 Professional Services
6.7 Asia/Pacific
6.7.1 Wireline
6.7.2 Wireless
6.7.3 Broadband
6.7.4 Professional Services
6.8 Latin America/Caribbean
6.8.1 Wireline
6.8.2 Wireless
6.8.3 Broadband
6.8.4 Professional Services
Appendix
GLOSSARY
Table of Figures
Chapter I
I-1 TMNs Weakness is Addressed by eTOM
I-2 Total Worldwide OSS Sales Revenue, 2005-2010 ($Millions)
Chapter II
II-1 Operations Support System Dataflow
II-2 Business Operations Systems Dataflow
II-3 Network Management Systems
Chapter III
III-1 Service Provider Goal Hierarchy
III-2 DSL Service Provisioning Steps for ILECs and CLECs
III-3 TMN Logical Layer Architecture
III-4 Types of TMN Interfaces
III-5 Enhanced Telecom Operations Map (eTOM)
III-6 Operations component of the eTOM Framework
III-7 Wireless Penetration as a % of Population in Selected Regions
III-8 US Wireless Subscriber Forecast, Analog vs. Digital, 1999-2004
III-9 Wireless Upgrade Paths
III-10 Worldwide Subscribers to Wireless Services, 2005-2010 (Millions)
III-11 Average Monthly Local Bill (June to June) in the US, 1988-2004
III-12 Wireless Access Network Topologies, Channelized vs. Packetized
III-13 HFC Architecture
III-14 SONET/SDH vs. WDM Expansion
III-15 Voice over IP Network Architecture
Chapter IV
IV-1 Methods Used to Send CLEC Orders to ILEC Systems, 2000
IV-2 E-Bonding Between a CLEC’s and ILEC’s OSSes and Databases
Chapter V
V-1 Vendor Sales by Region and Carrier Type
V-2 Vendor Sales by Region
V-3 Vendor Sales by OSS Services Support
V-4 Vendor Sales by OSS Type
Chapter VI
VI-1 Components of IT Budget in 2005
VI-2 OSS Component Mix, 2005 and 2010
VI-3 Global Carrier Revenue Distribution by Region, 2005 and 2010
VI-4 Global Carrier Revenue Distribution, Wireline vs. Wireless, `05 and `10
VI-5 Total Worldwide OSS Sales Revenue, 2005-2010 ($Millions)
VI-6 Worldwide OSS Sales Distribution by Region, 2005 and 2010
VI-7 Total North American OSS Sales Revenue, 2005-2010 ($Millions)
VI-8 North American Wireline OSS Sales Distribution by Customer Segment
VI-9 North American Broadband OSS Sales Distribution by Customer Segment
VI-10 Total International OSS Sales Revenue, 2005-2010 ($Millions)
VI-11 International Wireline OSS Sales Distribution by Region, 2005 and 2010
VI-12 International Wireless OSS Sales Distribution by Region, 2005 and 2010
VI-13 International Broadband OSS Sales Distribution by Region, 2005 and 2010
VI-14 Total Europe/Middle East/Africa OSS Sales Revenue, 2005-2010
VI-15 Total Asia/Pacific OSS Sales Revenue, 2005-2010 ($Millions)
VI-16 Total Latin America/Caribbean OSS Sales Revenue, 2005-2010 ($Millions)
Table of Tables
Chapter II
II-1 OSS Definitions Summary
II-2 ILEC Regulatory Checklist
II-3 RBOC Filing Status for Offering LD Services Within Local Op. Regions
Chapter III
III-1 MSO Revenue by Service Type, 2005-2010 ($Millions)
III-2 Network-Centric vs. Customer-Centric Metrics
III-3 Carrier Revenue and Loss to VoIP by Region (Billions)
Chapter IV
IV-1 Customer Markets Defined
IV-2 Summary of Common Service Provider OSS Requirements and Needs Fulfilled
IV-3 Top Ten US Multiple Systems Operators, 2004
IV-4 Ten Largest Cable Systems Ranked by Subscribers, 2004
Chapter V
V-1 Representative Vendor Products Classified by ITU`s TMN Operations Model
V-2 Representative Vendor Products Classified by TMF`s eTOM / NGOSS OM
Chapter VI
VI-1 Systems Component Categories
VI-2 Customer Markets Segmented
VI-3 Spending Investment in 2005 by Market Segment
VI-4 Worldwide Market Segment Revenue Base and Growth, 2005-2010 ($Millions)
VI-5 Worldwide OSS Expenditure Distribution by OSS Type, 2005 and 2010
VI-6 Global Carrier Revenue by Region, 2005-2010 ($Millions)
VI-7 Service Provider Revenues ($Millions)
VI-8 Global Carrier Revenue by Technology Segment, 2005-2010 ($Millions)
VI-9 Worldwide OSS Sales by Region, 2005-2010 ($Millions)
VI-10 Worldwide OSS Sales Revenue, Wireline vs. Wireless, 2005-2010
VI-11 Worldwide OSS Sales Revenue by Service Type, 2005-2010 ($Millions)
VI-12 Worldwide OSS Sales Revenue by OSS Type, 2005-2010 ($Millions)
VI-13 Worldwide Professional Services Revenue by Region, 2005-2010 ($Millions)
VI-14 Worldwide Professional Services Revenue by Service Type, 2005-2010
VI-15 North American OSS Sales Revenue, Wireline vs. Wireless, 2005-2010
VI-16 North American OSS Sales Revenue by Service Type, 2005-2010 ($Millions)
VI-17 North American Wireline OSS Sales Revenue by OSS Type, 2005-2010
VI-18 North American Wireline OSS Sales Distribution by OSS Type, 2005&2010
VI-19 North American Wireless OSS Sales Revenue by OSS Type, 2005-2010
VI-20 North American Wireless OSS Sales Distribution by OSS Type, 2005&2010
VI-21 North American Broadband OSS Sales Revenue by OSS Type, 2005-2010
VI-22 North American Broadband OSS Sales Distribution, 2005 and 2010
VI-23 North American Professional Services Revenue by Service Type, 2005-2010
VI-24 International OSS Sales Revenue, Wireline vs. Wireless, 2005-2010
VI-25 International OSS Sales Revenue by Service Type, 2005-2010 ($Millions)
VI-26 International Wireline OSS Sales Revenue by OSS Type, 2005-2010
VI-27 International Wireline OSS Sales Distribution by OSS Type, 2005 and 2010
VI-28 International Wireless OSS Sales Revenue by OSS Type, 2005-2010
VI-29 International Wireless OSS Sales Distribution by OSS Type, 2005 and 2010
VI-30 International Broadband OSS Sales Revenue by OSS Type, 2005-2010
VI-31 International Broadband OSS Sales Distribution by OSS Type, 2005&2010
VI-32 International Professional Services Revenue by Service Type, 2005-2010
VI-33 International Professional Services Revenue by Region, 2005-2010
VI-34 Europe/Middle East/Africa OSS Sales Revenue, Wireline vs. Wireless,
VI-35 Europe/Middle East/Africa OSS Sales Revenue by Service Type, 2005-2010
VI-36 Europe/Middle East/Africa Wireline OSS Sales Revenue by OSS Type
VI-37 Europe/Middle East/Africa Wireless OSS Sales Revenue by OSS Type,
VI-38 Europe/Middle East/Africa Broadband OSS Sales Revenue by OSS Type,
VI-39 Europe/Middle East/Africa Professional Services Revenue by Service
VI-40 Asia/Pacific OSS Sales Revenue, Wireline vs. Wireless, 2005-2010
VI-41 Asia/Pacific OSS Sales Revenue by Service Type, 2005-2010 ($Millions)
VI-42 Asia/Pacific Wireline OSS Sales Revenue by OSS Type, 2005-2010
VI-43 Asia/Pacific Wireless OSS Sales Revenue by OSS Type, 2005-2010
VI-44 Asia/Pacific Broadband OSS Sales Revenue by OSS Type, 2005-2010
VI-45 Asia/Pacific Professional Services Revenue by Service Type, 2002-2007
VI-46 Latin America/Caribbean OSS Sales Revenue, Wireline vs. Wireless
VI-47 Latin America/Caribbean OSS Sales Revenue by Service Type, 2005-2010
VI-48 Latin America/Caribbean Wireline OSS Sales Revenue by OSS Type
VI-49 Latin America/Caribbean Wireless OSS Sales Revenue by OSS Type
VI-50 Latin America/Caribbean Broadband OSS Sales Revenue by OSS Type
VI-51 Latin America/Caribbean Professional Services Revenue by Service Type
Back to Top
|
Telecom
Market
Research,
