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The 2006 Telecommunications Industry Review: An Anthology of Market Facts and Forecasts
a market research report
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The 2006 Telecom Industry Review summarizes current
conditions across the global telecommunications industry,
providing analysis of over a dozen infrastructure and service
segments. From fundamental background issues to detailed five
year forecasts accompanied by practical strategic advice, this study
provides a sweeping examination of the telecom marketplace.
The Review provides up-to-date information in such key
areas as high-speed access, VoIP, operations support systems,
pervasive communications, gateways, cable telephony, residential
and business communications trends, and new opportunities such
as fixed mobile convergence, grid computing, and streaming
media. |
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Report Excerpt
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1.1 Telecommunications Industry Economic Conditions
Twenty-five years ago, mobile telephones were exotic status symbols. By the end of 2005, there
will be over 1.8 billion subscribers worldwide depending on mobile wireless telephones, as we
note in Table I-1. Affordable, reliable, and ubiquitous wireless service has profoundly altered the way people access the global communications network.
On a worldwide basis, wireless services are growing much faster than wireline services. INSIGHT’s research suggests that wireless revenues will grow from 46.3 percent of all telecommunications services revenues in 2005 to 55.6 percent in 2010—a virtual flip within the five-year period—approaching a trillion dollar market by the close of the forecast period.
The modest growth of telecommunications services revenue enjoyed by carriers worldwide during 2004 and 2005 is predicted to continue in 2006 and 2007. Three quarters of a trillion dollars flowed into the telecom industry during the tech bubble of the late 1990s, but after several brutal years watching telecom industry fortunes being driven downward—with the attendant layoffs, bankruptcies, and even a few accounting scandals—in 2005 the telecommunications industry turned the corner.
INSIGHT Research’s carrier revenue projections by geographic region are provided in Table I-1. Worldwide carrier revenues are predicted to grow from under $1.2 trillion in 2005 to just over $1.5 trillion in 2010. While the overall compound annual growth rate (CAGR) is 5.9 percent, there are notable regional differences.
North America (NA) has the slowest growth rate at 3.9 percent annually, but maintains its position as the region with the largest telecommunications services revenue in 2005. As the most mature telecom services market, NA growth is most dependent on new services as opposed to subscriber growth. Europe/Middle East/Africa (EMEA) exhibits a slightly higher growth rate at 4.5 percent per year, due to growth in the wireless market and growth from less developed sub-regions of Eastern Europe, the Middle East, and Africa.
The faster-growing regions are Latin America and the Caribbean (LAC) and Asia/Pacific (AP). LAC is dominated by the fast-growing economies of Mexico and Brazil. Many of the countries in the LAC region have a combination of a rapidly expanding middle class and increased privatization of key industries. The resulting pent-up demand for telecommunications services, much of which is satisfied by wireless services, is reflected in its high CAGR relative to the worldwide composite.
The AP region is experiencing the highest five-year growth overall, at 9.3 percent, and will be the largest telecommunications revenue producer, overtaking NA by 2007. The sheer size of its underserved populations,
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Market Segmentation
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Worldwide Telecommunications North America North American Residential Connections by service type North American SME broadband Connections by Service type US Broadband Switches Compared with Increase in Throughput US Broadband Switch Revenue Europe/Middle East EMEA Broadband Wireline Revenue Asia/Pacific Asia-Pacific Broadband Wireline Revenue Latin America/Caribbean LAC Broadband Wireline Revenue Worldwide Gateway Revenue Forecast Total ADM Revenue Total SONET/SDH Terminal Market Worldwide Optical Components Market Fiber Deployment Percentage of Total by Region 2005 and 2010 Distribution of Global Carrier Revenue by Region Worldwide Telecom Revenue Forecast by Services Category, 2005-2010 N. American Broadband Wireline Revenue By Market Segment 2005-2010
Operations Support Systems Worldwide OSS Sales Revenue, by Region North America Europe/Middle East Asia/Pacific Latin America/Caribbean Worldwide OSS Sales Revenue Wireline vs. Wireless Worldwide OSS Sales Revenue by Service Type Worldwide OSS Sales Distribution by Region
Wireless Revenue for 2G,2.5G, and 3G Market Segments by Region New Wireless Data Services Usage on Average Revenue per user Revenue for 2G, 2.5G, and 3G Market Segments by Region,
High-Speed Access North American Broadband Connections by Access and Customer Type, Traditional DSL Cable Modem FBW Total World Broadband Connections by Service Type, US LEC Access Line Quarterly Additions, US Wireline Access Annual Reductions, Online Computers: Residences vs. SMEs, Online Residences, Broadband vs. Narrowband Connections,
IP Telephony NA IP Applications Services Revenues by Type,
Streaming Media US Total Streaming Media Market,
Wi-Fi Total Worldwide WiFi Revenue,
Enterprise Telecommunications Market Capacities of 64 Kbit/s, T1, and T3 Circuits Total Toll-Free Revenue, Legacy Centrex Installed Base, Comparison of Total Premises vs. Centrex Installed Base Total Addressable Market: Premises Equipment Revenue
Worldwide Telecommunications North America North American Residential Connections by service type - North American SME broadband Connections by Service type - US Broadband Switches Compared with Increase in Throughput, US Broadband Switch Revenue, Europe/Middle East EMEA Broadband Wireline Revenue, Asia/Pacific Asia-Pacific Broadband Wireline Revenue, Latin America/Caribbean LAC Broadband Wireline Revenue, Worldwide Gateway Revenue Forecast, Total ADM Revenue, Total SONET/SDH Terminal Market, Worldwide Optical Components Market, Fiber Deployment Percentage of Total by Region, 2005 and 2010 Distribution of Global Carrier Revenue by Region Worldwide Telecom Revenue Forecast by Services Category, N. American Broadband Wireline Revenue By Market Segment Operations Support Systems Worldwide OSS Sales Revenue, by Region, North America Europe/Middle East Asia/Pacific Latin America/Caribbean Worldwide OSS Sales Revenue Wireline vs. Wireless, Worldwide OSS Sales Revenue by Service Type, Worldwide OSS Sales Distribution by Region,
Wireless Revenue for 2G,2.5G, and 3G Market Segments by Region New Wireless Data Services Usage on Average Revenue per user Revenue for 2G, 2.5G, and 3G Market Segments by Region,
High-Speed Access North American Broadband Connections by Access and Customer Type, Traditional DSL Cable Modem FBW Total World Broadband Connections by Service Type, US LEC Access Line Quarterly Additions, US Wireline Access Annual Reductions, Online Computers: Residences vs. SMEs, Online Residences, Broadband vs. Narrowband Connections,
IP Telephony NA IP Applications Services Revenues by Type,
Streaming Media US Total Streaming Media Market,
Wi-Fi Total Worldwide WiFi Revenue,
Enterprise Telecommunications Market Capacities of 64 Kbit/s, T1, and T3 Circuits Total Toll-Free Revenue, Legacy Centrex Installed Base, Comparison of Total Premises vs. Centrex Installed Base Total Addressable Market: Premises Equipment Revenue
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Table of Contents
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THE 2006 TELECOMMINICATIONS INDUSTY REVIEW TABLE OF CONTENTS
Chapter I
EXECUTIVE SUMMARY 1.1 Telecommunications Industry Economic Conditions
1.2 Report Structure
Chapter II BACKGROUND: Telecommunication
Industry Markets 2.1 Telecommunications Market Conditions
2.1.1 Broadband
Market Trends
2.1.1.1 North American Wireline Broadband Revenue Trends
2.1.1.2 European Broadband Revenue Trends
2.1.1.3 Asia Pacific Broadband Revenue Trends
2.1.1.4 LAC Broadband Revenue Trends 2.2 Wireless Industry
Markets 2.2.1
Differences Between Wireless Mobile Technologies
2.2.2 Wireless Market Trends
2.2.2.1 North America Wireless Trends
2.2.2.2 Europe, Mid-East, Wireless Trends
2.2.2.3 Asia Pacific Wireless Trends
2.2.2.4 Latin America/Caribbean Wireless Trends 2.3 Cable
Television
2.3.1 History of Cable TV
2.3.2 Cable Telephony
2.3.2.1 Small Business Cable Telephony
Chapter III THE NEXT-GENERATION COMMUNICATIONS NETWORK:
Improvements to the Infrastructure 3.1 Overview of Network Topology
3.1.1 End-Users
3.1.2 Access
Networks 3.1.3
Metro Networks
3.1.4 Core Networks 3.2 Transmission Improvements 3.3 Overview of
Switching Technologies
3.3.1 Circuit Switching vs. Packet Switching 3.4 The Public
Switched Telephone Network
3.4.1 Evolution of the PSTN
3.4.2 Changes to the PSTN
by 2007 3.4.3
Central Offices 3.5 Data Networks and VoIP
3.5.1 Broadband Switches
3.5.2 Data Core Networks
3.5.2.1 Changes in Data Core Networks by 2007
3.5.3 Data Metro Networks
3.5.4 Data Access Networks
3.5.5 Signaling and Support Structures for Data Networks
3.5.6 Voice Over
the Internet Protocol
3.5.7 VoIP as Transport
3.5.8 VoIP Operational Advantage
3.5.9 VoIP as Value-Added Stage 3.6 The Next Generation Network
3.6.1 Gateways
3.6.2 Softswitches
3.6.2.1 Economic Motivations
3.6.3 IP Multimedia Subsystems 3.7 Optical Networking
3.7.1 Overview
3.7.2 Add Drop
Multiplexers
3.7.2.1 ADM Market Opportunity
3.7.3 Optical Cross Connects
3.7.4 Present and Future DWDM Systems
3.7.4.1 Long-Haul Systems
3.7.4.2 Metropolitan Systems
3.7.4.3 Wavelength Service Market Trends
3.7.5 Market Analysis of SONET/SDH & DWDM Systems 3.8 Optical
Components
3.8.1 Optical Transmitters
3.8.1.1 Tunable Lasers Diodes
3.8.1.2 Modulators
3.8.2 Optical Receivers
3.8.3 Market Analysis of Optical Subsystem and Components 3.9
Optical Fiber
3.9.1 Development of Fiber
3.9.1.1 Dispersion-Shifted Fiber
3.9.1.2 Non-Zero Dispersion-Shifted Fiber
3.9.2 Future Fiber Design
3.9.3 Market Analysis of Fiber Deployment
Chapter IV THE ACCESS NETWORK:
Narrowband and Broadband 4.1 Narrowband Access Networks
4.1.1 Primary and Secondary Access Line
Growth 4.1.2
Narrowband Access Line Forecast 4.2 Broadband Access Networks
4.2.1 Broadband
Access Forecasts 4.3 Access Network Technology Options
4.3.1 DSL
4.3.2 Cable
4.3.3 Fiber
4.3.4 Fixed Mobile
Convergence
4.3.4.1 Fixed Mobile Convergence Market Forecast
4.3.5 WiFi
Chapter V SUPPORTING THE INFRASTRUCTURE:
Network and Customer Support 5.1 Operations Support Systems Overview
5.2 Operations Support Applications
5.2.1 Business Operations Support
5.2.1.1 Customer Care
5.2.1.2 Service Orders
5.2.1.3 Billing Mediation
5.2.1.4 Rating
5.2.1.5 Billing
5.2.2 Network Operations Support
5.2.2.1 Engineering and Planning
5.2.2.2 Provisioning
5.2.2.3 Trouble/Repair
5.2.3 Network Management
5.2.4 OSS Market Structure: Demand Side View
5.2.4.1 Professional Services and OSSes
Chapter VI PRESENT AND FUTURE COMMUNICATIONS
SERVICES MARKETS 6.1 US Telecommunications Carrier Subscriber Growth
6.1.1 Wireless
Overview
6.1.1.1 Wireless Market Size
6.1.1.2 Trends in the Wireless Segment
6.1.2 CLEC Overview
6.1.2.1 CLEC Market Size
6.1.2.2 Trends in the CLEC Market
6.1.3 ILEC Overview
6.1.3.1 ILEC Market Size
6.1.3.2 Trends in the ILEC Market
6.1.4 IXC Overview
6.1.4.1 IXC Market Size
6.1.4.2 Trends in the IXC Market
6.1.5 Cable Companies Overview
6.1.5.1 Cable Market Size
6.1.5.2 Trends in the Cable Market 6.2 US Telecommunications
Subscriber Forecasting Model
6.2.1 Wireless Subscribers
6.2.2 ILEC Subscribers
6.2.3 CLEC Subscribers
6.2.4 IXC Subscribers
6.2.5 Cable Subscribers
6.2.5.1 VoIP Subscribers
6.2.5.2 Cable TV Subscribers
6.2.5.3 Cable Modem Subscribers
6.2.6 Other VoIP Subscribers 6.3 Worldwide VoIP Adoption
6.3.1 North America
International VoIP Traffic
6.3.1.1 Terminating Traffic
6.3.1.2 Originating Traffic
6.3.2 Caribbean International VoIP Traffic
6.3.2.1 Terminating Traffic
6.3.2.2 Originating Traffic
6.3.3 Central America International VoIP Traffic
6.3.3.1 Terminating Traffic
6.3.3.2 Originating Traffic
6.3.4 Latin America International VoIP Traffic
6.3.4.1 Terminating Traffic
6.3.4.2 Originating Traffic
6.3.5 Europe International VoIP Traffic
6.3.5.1 Terminating Traffic
6.3.5.2 Originating Traffic
6.3.6 Asia International VoIP Traffic
6.3.6.1 Terminating Traffic
6.3.6.2 Originating Traffic
6.3.7 Africa International VoIP Traffic
6.3.7.1 Terminating Traffic
6.3.7.2 Originating Traffic
6.3.8 Oceania International VoIP Traffic
6.3.8.1 Terminating Traffic
6.3.8.2 Originating Traffic
6.4 IP-Based Application Services
6.4.1 Conferencing Services
6.4.2 Unified Messaging
6.4.3 Instant Messaging (IM)
6.4.4 Mobility Management 6.5 Streaming Media
6.5.1
Infrastructure Requirements for Streaming Media
6.5.2 Streaming Media Markets Analysis 6.6 WiFi
6.6.1
Comparing WiFi in NA and Europe
6.6.2 WiFi Market Drivers
6.6.2.1 Internet Growth
6.6.2.2 Home Computing Devices
6.6.2.3 Mobile Computing Devices
6.6.2.4 Wireless Internet Access
6.6.3 WiFi Market Segments
6.6.4 WiFi Market Forecasts
Chapter VII Enterprise
Telecommunications Markets 7.1 Private Lines
7.1.1 Evolution in the Private Line Services Market
7.1.2 Circuit Types
7.1.2.1 56Kbit/s Circuits
7.1.2.2 64Kbit/s Clear-Channel Circuits (DS0)
7.1.2.3 Fractional T1 Circuits
7.1.2.4 T1 Circuits (DS1)
7.1.2.5 Fractional T3 Circuits (Fractional DS3)
7.1.2.6 T3 Circuits (DS3)
7.1.2.7 Optical Carrier Circuits
7.1.3 SONET, IP and Private Lines
7.1.4 Private Line Circuit Layout
7.1.5 Redundancy & Restoration
7.1.6 Private Line Alternatives
7.1.7 Private Line Market Analysis 7.2 800 Services & Call
Centers 7.2.1
The Growth of Toll-Free Calling
7.2.2 Call Centers and Toll-Free Calling
7.2.3 The Rise of the Contact Center
7.2.4 Toll Free Market Forecast 7.3 Enterprise Adoption of IP PBX
and IP Centrex
7.3.1 Market Segments
7.3.2 Centrex
7.3.3 IP PBX
7.3.4 IP PBX and IP Centrex Market Analysis 7.4 Grid Computing
7.4.1 Grid
Computing Implications for Telecom
7.4.2 Grid Computing Market Analysis
Appendix GLOSSARY Table of Figures
Chapter I
I-1 Wireless Subscribers Growth 2005-2011 (Millions)
Chapter II
II-1 Broadband Services Revenue Distribution, 2005-2010 (Percentage) II-2 EMEA
Broadband Wireline Revenue, 2005-2010 ($Millions) II-3 Asia Pacific Broadbands
Wireline Revenue, 2005-2010 ($Millions) II-4 LAC Broadband Wireline
Revenue, 2005-2010 ($Millions) II-5 Distribution of Wireless Networks by
Technology Type, 2005 II-6 Impact of New Wireless Data Service Usage on
Average Revenue per User II-7 Cable Service Provider Telephone Service
Delivery Model: Total Potential for Small Businesses, 2003 and 2009
($Millions)
Chapter III III-1 Public Communication Network
Architecture III-2 SONET Ring Configuration III-3 Hierarchy of
Broadband Switch Functions III-4 US Broadband Switches Compared with
Increase in Throughput, 2000-2006 III-5 US Broadband Switch Revenue,
2001-2006 ($Millions) III-6 Typical National Data Core Network III-7
Core Network Configurations by Type of Traffic Pattern III-8 Worldwide
Gateway Revenue Forecast, 2005-2010 ($Thousands) III-9 Softswitch
Architecture Diagram III-10 Circuit vs. Packet Switching of Internet
Traffic III-11 Switched Optical/Electrical Networks vs. All-Optical IP
Meshed Networks III-12 Total ADM Revenue, 2003 and 2008 ($Millions)
III-13 Origins of the Digital Cross Connect III-14 Evolution of the
Digital Cross Connect III-15 Long-Haul DWDM System III-16 Two Ways to Expand DWDM
Capacity III-17 Total SONET/SDH Terminal Market, 2000-2008
($Billions) III-18 Total DWDM Sales, 2000-2008 ($Billions) III-19 ITU-T Wavelength Spacing Grid for DWDM
Systems (Nanometers) III-20 DWDM Bands Around 1550 Nanometers
III-21 Worldwide Optical Components Market, 2000-2008 ($Billions) III-22
Four-Wave Mixing III-23 Fiber Deployment Percentage of Total by Region,
2000 vs. 2008
Chapter IV IV-1 US Access Line Annual Additions,
1985-2002 (Millions) IV-2 US LEC Access Line Quarterly Additions,
1999-2003 (Thousands) IV-3 US Wireline Access Annual Reductions,
2001-2008 (Thousands) IV-4 HFC Architecture Providing Video and
Voice Services IV-5 Total RBOC Cash Expense Per Line In Service
IV-6 Cell Phone Penetration as a Percentage of All Phone Subscribers, by
Region IV-7 Wireline vs. Mobile Phone Growth 1995-2004 (Millions)
IV-8 SIP-Based Network Application Server Approach IV-9 US Primary
Residential Access Line Forecast, 2005-2010 (Millions) IV-10 WiFi Hotspot Locations by Gloal
Region, 2003-2008
Chapter V V-1 OSS Dataflow V-2 Business
Operations Systems Dataflow V-3 Worldwide Total OSS Sales Revenue
Forecast 2005-2010 ($Millions) V-4 Worldwide Professional Services
Revenue by Region, 2005-2010 ($Millions)
Chapter VI VI-1 Wireless
Subscriber Distribution (Percent) VI-2 CLEC Access Line Distribution
(Percent) VI-3 ILEC Residential Access Line Distribution VI-4 IXC
Residential Subscriber Distribution (Percent) VI-5 High Speed Data over
Cable Distribution (Percent) VI-6 US Total Streaming Media Market,
2003-2008 ($Millions) VI-7 Years to reach 50 Million Users (Radio, TV,
PCs, Internet) VI-8 Global Internet Usage by Region, 2003-2008 (Millions
of Internet Users) VI-9 Growth of Global Mobile Computing Usage by
Region, 2003-2008 VI-10 Global Handheld Usage by Region, 2003-2008
(Millions of Devices in Use)
Chapter VII VII-1 Capacities of
64Kbit/s, T1, and T3 Circuits VII-2 Typical Layout for a Full Circuit
VII-3 ISDN Switched Backup VII-4 SONET Rings VII-5
Fiber-to-Fiber Redundancy VII-6 Cable-to-Cable Physical Redundancy
(Diverse Cable Redundancy) VII-7 Total Private Line Revenue, 2005-2010
($Millions) VII-8 Milestones in Toll-Free Services, 1967-2004 VII-9
Spare Toll-Free Numbers, 1993-2002 (Numbers Millions) VII-10 Single Site
Call Center Components VII-11 Multi-Site Call Center Components
VII-12 Total Toll-Free Revenue, 1997-2009 ($Billions) VII-13 Legacy
Centrex Installed Base, 1995-2003 (Extensions Millions) VII-14
Comparison of Total Premises vs. Centrex Installed Base 1995-2009 VII-15
Total Addressable Market: Premises Equipment Revenue ($Billions) VII-16
Grid Computing as Part of the IT Evolution VII-17 Worldwide Grid
Spending by Type of Organization, 2005-2010 ($Billions)
TABLE OF TABLES
Chapter I
I-1 Global Carrier Revenue by Region, 2005-2010 ($Millions)
Chapter II
II-1 Global Carrier Revenue by Region, 2005-2010 ($Millions) II-2 2005
and 2010 Distribution of Global Carrier Revenue by Region II-3 Service
Provider Revenue, 2005-2011 ($Millions) II-4 Worldwide Telecom Revenue
Forecast by Services Category, 2005-2010 II-5 Broadband Consumer
Applications and Required Bandwidth II-6 North American Broadband
Wireline Revenue by Market Segment 2005-2010 II-7 Wireless Subscribers
by Global Region 2002-2011 (Thousands) II-8 Typical Frequencies Used for
Mobile Services (US vs. International) II-9 Mobile Wireless Standards
(First, Second, and Third Generation) II-10 Wireless Network Deployment
Status, 2005 (Number of Networks) II-11 Examples of 2.5G and 3G Services
II-12 Revenue for 2G, 2.5G, and 3G Market Segments by Region, 2005-2010 II-13 Four MSO
Voice Delivery Options II-14 Top 30 Cable Service Providers: SME
Businesses in All US Markets
Chapter III III-1 Definitions of
Digital Private Line Services III-2 SONET Data Rates III-3
Distinctions between POTS and Data Networks III-4 Network Locations of
Broadband Switches III-5 Wireline SS7 Queries 2003-2008 (Thousands)
III-6 Impacts of VoIP on International Telecommunications Services Revenue
($Billions) III-7 Gateway Functions III-8 Softswitch
Advantages/Disadvantages III-9 Economic Benefits of Softswitch
Technology III-10 Strategies to Increase Network Service Margins III-11 OADM
Applications III-12 Typical Features of First Generation Metropolitan vs. Long-Haul DWDM
Networks III-13 Wavelength Market Segments III-14 Typical Service
Providers Offers for Native Wavelength Services III-15 Typical Service Providers Offers for Wavelength Services Over SONET
III-16 Wavelength Services Revenue Totals, 2001-2010 ($Millions) III-17 ITU-T Frequency and Wavelength Grid for DWDM
Systems III-18 Fiber Deployment by Region, 2000-2008 (Gigameters)
Chapter IV
IV-1 Broadband Communication Network Access Solutions IV-2 Worldwide
Broadband Subscribers per 100 Inhabitants, by Technology IV-3 The
Versions and Features of xDSL IV-4 US Access Lines, Residential and
Business, 2005-2010 (Millions) IV-5 US Primary Residential Access Line
Forecast, 2005-2010 (Millions)
Chapter V V-1 OSS Definitions
Summary V-2 Characteristics of Broadband Network Management V-3
Distinct Characteristics of Packet Broadband Network Management V-4 Worldwide OSS
Sales by Region, 2005-2010 ($Millions) V-5 Worldwide OSS Sales
Distribution by Region, 2005 and 2010 V-6 Worldwide OSS Sales Revenue,
Wireline vs. Wireless, 2005-2010 ($Millions) V-7 Worldwide OSS Sales
Revenue by Service Type, 2005-2010 ($Millions)
Chapter VI VI-1
Mergers and Acquisitions VI-2 Residential and Business Access Lines By
Company (Millions) VI-3 Growth in Subscribers All Segments (Millions)
2005-2010 VI-4 Growth in Wireless Subscriber (Millions) 2005-2010 VI-5 Growth in ILEC
Subscribers by Line Type (Millions) 2005-2010 VI-6 Growth in CLEC
Subscribers (Millions) 2005-2010 VI-7 Growth in IXC Subscribers
(Millions) 2005-2010 VI-8 Growth in Cable Subscribers by Service Type
(Millions) 2005-2010 VI-9 Growth in Other VoIP Subscribers (Millions)
2005-2010 VI-10 North American Inbound MOUs with VoIP 2002-2011 VI-11 North American Outbound MOUs
with VoIP 2002-2011 VI-12 Caribbean Inbound MOUs with VoIP
2002-2011 VI-13 Caribbean Outbound MOUs with VoIP 2002-2011 VI-14 Central America Inbound MOUs
with VoIP 2002-2011 VI-15 Central America Outbound MOUs with VoIP
2002-2011 VI-16 Latin America Inbound MOUs with VoIP 2002-2011 VI-17 Latin America Outbound MOUs
with VoIP 2002-2011 VI-18 Europe Inbound MOUs with VoIP
2002-2011 VI-19 Europe Outbound MOUs with VoIP 2002-2011 VI-20 Asia Inbound MOUs with VoIP
2002-2011 VI-21 Asia Outbound MOUs with VoIP 2002-2011 VI-22 Africa Inbound MOUs with VoIP
2002-2011 VI-23 Africa Outbound MOUs with VoIP 2002-2011 VI-24 Oceania Inbound MOUs
with VoIP 2002-2011 VI-25 Oceania Outbound MOUs with VoIP
2002-2011 VI-26 US Total Streaming Media Market, 2003-2008 VI-27
802.11 Standards Definitions VI-28 Total Worldwide WiFi Revenue,
2003-2008 ($Billions)
Chapter VII VII-1 Digital Services
Hierarchy VII-2 SONET/Optical Carrier Hierarchy VII-3 Call Center
Toll-free Usage by Transaction Type VII-4 Total Toll-Free Revenue,
1997-2009 ($Billions) VII-5 Pure IP Centrex Service Provider Comparison
VII-6 Grid Market Segmentation by Resource VII-7 Grid Market
Segmentation by Organization
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