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The 2007 Telecommunications Industry Review: An Anthology of Market Facts and Forecasts

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Market Segmentation

Table of Contents

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The 2007 Telecom Industry Review summarizes current conditions across the global telecommunications industry, providing analysis of over a dozen infrastructure and service segments.  From fundamental background issues to detailed five-year forecasts accompanied by practical strategic advice, this study provides a sweeping examination of the telecom marketplace.

The Review provides up-to-date information in such key areas as revenue and performance characteristics of wireline and wireless carriers by global region, adoption of VoIP and other IP-based services, operations support systems, gateways and next-generation architectures, cable telephony, residential and business communications trends, and new opportunities such as grid computing.

Whether you’re an industry veteran or new to telecom, the 2007 Telecom Industry Review will serve as a frequently referenced yearbook, supplying hard data and sound analysis on pressing service and equipment issues.  Concise, clear, and current, the review is a detailed strategic tool that amasses a year’s worth of telecom research—over a dozen segments—into one comprehensive resource.


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    Report Excerpt

    1.1 Telecommunications Industry Economic Conditions

    The worldwide communications infrastructure has already started moving gradually and inexorably in the direction of ubiquitous broadband access and transport, an adoption that will completely revamp the meaning of what constitutes a telecommunications service.  

    Table I-1 shows the stark contrast between broadband and narrowband wireline and wireless services worldwide.  Broadband wireline revenues are growing at a 10.5 percent compound annual growth rate (CAGR) over the forecast period, while narrowband wireline service revenues are actually declining by almost 1.5 percent over the same period.   

    An important worldwide trend is the much higher growth rate of wireless service in comparison to wireline service.  Wireless revenues grow from 46.3 percent of all telecommunications services revenues in 2005 to 55.6 percent in 2010—a virtual flip within the five-year period.  Wireless service revenues are growing at 9.9 percent CAGR over the forecast period, while wireline service, which includes both broadband and narrowband services, grows much more modestly at 2.0 percent. 

    Table I-1   Worldwide Telecom Revenue Forecast by Services Category, 2005-2010 ($Millions)

      2005 2006 2007 2008 2009 2010 CAGR
    Broadband - Wireline 151,602 170,604 197,186 211,572 230,647 250,307 10.5%
    Narrowband - Wireline 476,160 467,453 452,593 451,282 446,987 442,638 -1.4%
    Broadband - Wireless 8,389 15,997 30,626 44,267 64,034 92,700 61.7%
    Narrowband - Wireless 533,068 588,591 645,079 696,508 736,578 774,233 7.8%
    Total 1,169,221 1,242,645 1,325,484 1,403,629 1,478,246 1,559,877 5.9%

    Worldwide, broadband service providers of all stripes continue to try to create viable business models in order to deliver high-speed broadband—leveraging Internet protocol (IP) packet delivery and management to create and deliver new services.  Overseas carriers are rolling out broadband on a mass scale, targeting consumers and small businesses, and bundling new premium services like Voice over IP (VoIP), virtual private network (VPN), video, games, and entertainment.  This worldwide IP-based applications services market is beginning to take off.  The architecture of and market for next-generation enhanced services is also beginning to take shape.   

    Yet even as the industry focuses much of its energy on creating the infrastructure to support a new generation of telcom services, actual revenue contributions made by IP services represent just 0.9 percent of all global wireline and wireless telecommunications service revenues forecasted for 2006 and just 5.7 percent of those forecasted for 2011.  Thus, while the attention of the industry focuses on enabling a next generation of services, the revenue impacts remain modest throughout the next several years. 

    Traditional carriers see IP application platforms as a means to beginning their slow migration to fully-convergent IP-based networks and services.  Some view the highly personalized services enabled by IP as the ultimate “sticky” applications that will stem the tide of customer churn.  Other carriers desire new, affordable service applications that will bring additional revenue streams.  Every carrier is looking for new ways to enhance their service suites, which are rapidly becoming commoditized.   

    Interestingly, wireless carriers seem to be making headway when it comes to the adoption of new architectural and service paradigms.  Fundamentally, wireless operators have had more experience with and greater control over the content in their networks and have solid billing platforms, both of which assure content providers of reliable and stable revenues from content provided to wireless subscribers.  Content providers are, therefore, more comfortable with the wireless domain. 

    Wireline carriers also expect operational and infrastructure savings from deploying new IP-based services.  Many incumbent carriers are choosing to initially implement IP-based services on an overlay network.  Taking this approach, carriers do not have to replace circuit-switched network elements, which represent sunk costs and have minimal ongoing operational expenses.  In an overlay network scenario, the packet-switched network is isolated from the circuit-switched network, and the two are connected via a gateway.  Web-based applications can control the public switched telephone network (PSTN) through this gateway.  This architecture preserves the wireline carrier’s investment while reducing risk as new opportunities are explored and implemented. 

    Insight has examined the following six services which are presently being implemented in an IP infrastructure environment....

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    Market Segmentation

     

    Telecommunications Industry Markets
           By Geography
                North America
                Europe/Middle East/Africa
                Latin America/Caribbean
               Asia/Pacific
           Global Carrier Revenue by Region, ($Millions)
           2005 and 2010 Distribution of Global Carrier Revenue by Region
           Service Provider Revenue By Provider Type ($Millions)
           Worldwide Telecom Revenue Forecast by Services Category
           Broadband Service Revenue Distribution by Service Type
           North American Broadband Wireline Revenue
           EMEA Broadband Wireline Revenue ($Billions)
           Asia Pacific Broadband Wireline Revenue ($Billions)
           LAC Broadband Wireline Revenue ($Billions)
           Wireless Subscribers by Global Region 2002-2011 (Thousands)
           Distribution of Wireless Networks by Technology Type
           Wireless Network Deployment Status, 2005 and 2006
           Revenue for 2G, 2.5G, and 3G Market Segments by Region
           Regional Subscriber Growth 2002-2005 (Millions)
           Total Wireline and Wireless BBand Narrowband Revenues
           Broadband Services Revenue Distribution

    Next Generation Network Infrastructure
           US Broadband Switches Compared with Increase in Throughput
           US Broadband Switch Revenue ($Millions)
           Wireline SS7 Queries 2003-2008 (Thousands)
           Impacts of VoIP on International Telecommunications Services
           Worldwide Gateway Revenue Forecast ($Billions)
           Total ADM Revenue, 2003 and 2008 ($Millions)
           Wavelength Services Revenue Totals ($Millions)
           Total SONET/SDH Terminal Market ($Billions)
           Total DWDM Sales ($Billions)
           Fiber Deployment by Region, 2000-2008 (Gigameters)
           Worldwide Optical Components Market ($Billions)
           Fiber Deployment by Region, 2000-2008 (Gigameters)
           Fiber Deployment Percentage of Total by Region, 2000 vs. 2008

    Access Network
           US Access Line Trends: Residential and Business (Millions)
           US Access Line Estimates, Residential and Business (Millions)
           US Res Prim Access Line Declines by Wireless and BB VoIP
           BB Penetration by Technology in Top 20 Economies, 2005
           Broadband Penetration as a Percentage of Households by Region
           Worldwide Broadband Lines by Region, 2006-2011 (Millions)
           Cell Phone Penetration as a Percentage of All Phone Subscribers,
           Wireline vs. Mobile Phone Growth 1995-2004 (Millions)
            Number of Cons BB Lines with Wireless Home Net By Region

    OSS & BSS
            Worldwide OSS Sales Revenue, by Region
            North America
            Europe/Middle East/Africa
            Latin America/Caribbean
            Asia/Pacific
            Worldwide OSS Sales Revenue Wireline vs. Wireless
            Worldwide OSS Sales Revenue by Service Type
            Worldwide Professional Services

    Present & Future Services
            Growth in US Subscribers All Segments (Millions) 2005-2010
                 Growth in Wireless Subscriber (Millions)
                 Growth in ILEC Subscribers by Line Type (Millions)
                 Growth in CLEC Subscribers (Millions)
                 Growth in IXC Subscribers (Millions)
                 Growth in Cable Subscribers by Service Type (Millions)
                 Growth in Other VoIP Subscribers (Millions)
             International VoIP Traffic By Region
                 North American Inbound MOUs with VoIP (in Millions)
                 North American Outbound MOUs with VoIP (in Millions)
                 Caribbean Inbound MOUs with VoIP (in Millions)
                 Caribbean Outbound MOUs with VoIP (in Millions)
                 Central America Inbound MOUs with VoIP (in Millions)
                 Central America Outbound MOUs with VoIP (in Millions)
                 Latin America Inbound MOUs with VoIP (in Millions)
                 Latin America Outbound MOUs with VoIP (in Millions)
                 Europe Inbound MOUs with VoIP (in Millions)
                 Europe Outbound MOUs with VoIP (in Millions)
                 Asia Inbound MOUs with VoIP (in Millions)
                 Asia Outbound MOUs with VoIP (in Millions)
                 Africa Inbound MOUs with VoIP (in Millions)
                 Africa Outbound MOUs with VoIP (in Millions)
                 Oceania Inbound MOUs with VoIP (in Millions)
                 Oceania Outbound MOUs with VoIP (in Millions)

            Enterprise Markets
                 Total Private Line Revenue ($Millions)
                 Managed Wide Area Network Endpoints by Type
                 Internet Traffic and IT Staffing
                 US Managed Services Revenues ($Billions)
                 Total US Telecom Wireline Market, 2005 and 2010 
                 Top-Tier Expenditures for Telecom Wireline Services
                 Total US Telecom Wireless Services, 2005 and 2010
                 Top-Tier Expenditures for Telecom Wireless Services
                 Total US Healthcare Telecom Service Revenues
                 Worldwide Grid Spending ($Billions)


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    Table of Contents

     

    Chapter I
    EXECUTIVE SUMMARY
    1.1       Telecommunications Industry Economic Conditions
    1.2       Report Structure

    Chapter II
    BACKGROUND: TELECOMMUNICATION INDUSTRY MARKETS

    2.1       Telecommunications Market Conditions
    2.1.1         Broadband Market Trends
    2.1.1.1           North American Wireline Broadband Revenue Trends
    2.1.1.2           European Broadband Revenue Trends
    2.1.1.3           Asia Pacific Broadband Revenue Trends
    2.1.1.4           LAC Broadband Revenue Trends
    2.2       Wireless Industry Markets
    2.2.1         Differences Between Wireless Mobile Technologies
    2.2.2         Wireless Market Trends
    2.2.2.1           North America Wireless Trends
    2.2.2.2           Europe, Mid-East, Wireless Trends
    2.2.2.3           Asia Pacific Wireless Trends
    2.2.2.4           Latin America/Caribbean Wireless Trends
    2.3       Cable Television
    2.3.1         History of Cable TV
    2.3.2         Cable Telephony
    2.4       The Future of Telecommunications: Three Scenarios
    2.4.1         Scenario I: Networks Evolve, None Are Supplanted
    2.4.2         Scenario II: Global Ubiquitous Internet-Based Solution
    2.4.3         Scenario III: Un-Tethered and Wireless

    Chapter III
    THE NEXT GENERATION COMMUNICATIONS NETWORK: IMPROVEMENTS TO THE INFRASTRUCTURE

    3.1       Overview of Network Topology
    3.1.1         End-Users
    3.1.2         Access Networks
    3.1.3         Metro Networks
    3.1.4         Core Networks
    3.2       Transmission Improvements
    3.3       Overview of Switching Technologies
    3.3.1        Circuit Switching vs. Packet Switching
    3.4       The Public Switched Telephone Network
    3.4.1        Evolution of the PSTN
    3.4.2        Changes to the PSTN by 2007
    3.4.3        Central Offices
    3.5       Data Networks and VoIP
    3.5.1         Broadband Switches
    3.5.2         Data Core Networks
    3.5.2.1           Changes in Data Core Networks by 2007
    3.5.3         Data Metro Networks
    3.5.4         Data Access Networks
    3.5.5         Signaling and Support Structures for Data Networks
    3.5.6         Voice Over the Internet Protocol
    3.5.7         VoIP as Transport
    3.5.8         VoIP Operational Advantage
    3.5.9         VoIP as Value-Added Stage
    3.6        The Next Generation Network
    3.6.1         Gateways
    3.6.1.1           Gateway Market Opportunity Forecast
    3.6.2         Softswitches
    3.6.2.1           Economic Motivations
    3.6.3         IP Multimedia Subsystems
    3.7        Optical Networking
    3.7.1         Overview
    3.7.2         Add Drop Multiplexers
    3.7.2.1         ADM Market Opportunity
    3.7.3         Optical Cross Connects
    3.7.4         Present and Future DWDM Systems
    3.7.4.1           Long-Haul Systems
    3.7.4.2           Metropolitan Systems
    3.7.4.3           Wavelength Service Market Trends
    3.7.5         Market Analysis of SONET/SDH & DWDM Systems
    3.8       Optical Components
    3.8.1         Optical Transmitters
    3.8.1.1           Tunable Lasers Diodes
    3.8.1.2           Modulators
    3.8.2         Optical Receivers
    3.8.3         Market Analysis of Optical Subsystem and Components
    3.9       Optical Fiber
    3.9.1         Development of Fiber
    3.9.1.1          Dispersion-Shifted Fiber
    3.9.1.2          Non-Zero Dispersion-Shifted Fiber
    3.9.2         Future Fiber Design
    3.9.3         Market Analysis of Fiber Deployment

    Chapter IV
    THE ACCESS NETWORK: NARROWBAND AND BROADBAND

    4.1       Narrowband: The Decline of US Landlines
    4.2       Broadband Access Networks
    4.2.1          Broadband Access Forecasts
    4.3       Access Network Technology Options
    4.3.1          DSL
    4.3.2          Cable
    4.3.3          Fiber
    4.3.4          Fixed Mobile Convergence
    4.3.5          WiFi

    Chapter V
    SUPPORTING THE INFRASTRUCTURE: NETWORK AND CUSTOMER SUPPORT

    5.1       Operations Support Systems Overview
    5.2       Operations Support Applications
    5.2.1           Business Operations Support
    5.2.1.1           Customer Care
    5.2.1.2           Service Orders
    5.2.1.3           Billing Mediation
    5.2.1.4           Rating
    5.2.1.5           Billing
    5.2.2          Network Operations Support
    5.2.2.1           Engineering and Planning
    5.2.2.2           Provisioning
    5.2.2.3           Trouble/Repair
    5.2.3          Network Management
    5.2.4          OSS Market Structure: Demand Side View
    5.2.4.1           Professional Services and OSSes

    Chapter VI
    PRESENT AND FUTURE COMMUNICATIONS SERVICES MARKETS

    6.1        US Telecommunications Subscriber Forecasting Model
    6.1.1           Wireless Subscribers
    6.1.2           ILEC Subscribers
    6.1.3           CLEC Subscribers
    6.1.4           IXC Subscribers
    6.1.5          Cable Subscribers
    6.1.5.1            VoIP Subscribers
    6.1.5.2            Cable TV Subscribers
    6.1.5.3            Cable Modem Subscribers
    6.1.6          Other VoIP Subscribers
    6.2       Worldwide VoIP Adoption
    6.2.1          North America International VoIP Traffic
    6.2.1.1            Terminating Traffic
    6.2.1.2            Originating Traffic
    6.2.2          Caribbean International VoIP Traffic
    6.2.2.1            Terminating Traffic
    6.2.2.2            Originating Traffic
    6.2.3          Central America International VoIP Traffic
    6.2.3.1            Terminating Traffic
    6.2.3.2            Originating Traffic
    6.2.4          Latin America International VoIP Traffic
    6.2.4.1            Terminating Traffic
    6.2.4.2            Originating Traffic
    6.2.5          Europe International VoIP Traffic
    6.2.5.1            Terminating Traffic
    6.2.5.2            Originating Traffic
    6.2.6         Asia International VoIP Traffic
    6.2.6.1            Terminating Traffic
    6.2.6.2            Originating Traffic
    6.2.7         Africa International VoIP Traffic
    6.2.7.1            Terminating Traffic
    6.2.7.2            Originating Traffic
    6.2.8         Oceania International VoIP Traffic
    6.2.8.1            Terminating Traffic
    6.2.8.2            Originating Traffic
    6.3       IP-Based Application Services
    6.3.1         Residential Video Telephony
    6.3.2         Fixed Mobile Convergence
    6.3.3         File Sharing Services
    6.3.4         Streaming Services
    6.3.5         Location Based Services
    6.3.6         Presence Based Services
    6.4      WiFi & WiMax

    Chapter VII
    ENTERPRISE TELECOMMUNICATIONS MARKETS

    7.1       Private Lines
    7.1.1         Evolution in the Private Line Services Market
    7.1.2         Circuit Types
    7.1.2.1           56Kbit/s Circuits
    7.1.2.2           64Kbit/s Clear-Channel Circuits (DS0)
    7.1.2.3           Fractional T1 Circuits
    7.1.2.4           T1 Circuits (DS1)
    7.1.2.5           Fractional T3 Circuits (Fractional DS3)
    7.1.2.6           T3 Circuits (DS3)
    7.1.2.7           Optical Carrier Circuits
    7.1.3         SONET, IP and Private Lines
    7.1.4         Private Line Circuit Layout
    7.1.5         Redundancy & Restoration
    7.1.6         Private Line Alternatives
    7.1.7         Private Line Market Analysis
    7.2       Managed Services & the Enterprise
    7.3       Managed Services Industry Revenue
    7.4       Vertical Industry Spending on Telecommunications Services
    7.4.1         Telecommunications Expenditures by Vertical Industry
    7.4.2         Healthcare as a Fast Growing Vertical Industry
    7.4 2.1           Healthcare Industry Structure Ready for Change
    7.4.2.2           Market Estimate of Healthcare Telecom Spending
    7.5       Grid Computing
    7.5.1        What is Grid Computing
    7.5.2        Grid Computing Implications for Telecom
    7.5.3        Grid Computing Market Analysis

    Appendix
    GLOSSARY

    Table of Figures

    Chapter I
    I-1        Worldwide IP Services Market, 2006-2011

    Chapter II
    II-1       Broadband Services Revenue Distribution, 2006-2011
    II-2       EMEA Broadband Wireline Revenue, 2005-2010
    II-3       Asia Pacific Broadband Wireline Revenue, 2005-2010
    II-4       LAC Broadband Wireline Revenue, 2005-2010
    II-5       Distribution of Wireless Networks by Technology Type
    II-6       Impact of New Wireless Data Service Usage on ARPU
    II-7       Regional Subscriber Growth 2002-2005
    II-8       Total Wireline and Wireless Broadband and Narrowband Revenues by Scenario

    Chapter III
    III-1       Public Communication Network Architecture
    III-2       SONET Ring Configuration
    III-3       Hierarchy of Broadband Switch Functions
    III-4       US Broadband Switches Compared with Increase in Throughput
    III-5       US Broadband Switch Revenue, 2001-2006
    III-6       Typical National Data Core Network
    III-7       Core Network Configurations by Type of Traffic Pattern
    III-8       Worldwide Gateway Revenue Forecast, 2005-2010
    III-9       Softswitch Architecture Diagram
    III-10     Circuit vs. Packet Switching of Internet Traffic
    III-11     Switched Opt/Electrical Net vs. All-Opt IP Meshed Net
    III-12     Total ADM Revenue, 2003 and 2008
    III-13     Origins of the Digital Cross Connect
    III-14     Evolution of the Digital Cross Connect
    III-15     Long-Haul DWDM System
    III-16     Two Ways to Expand DWDM Capacity
    III-17     Total SONET/SDH Terminal Market
    III-18     Total DWDM Sales, 2000-2008
    III-19     ITU-T Wavelength Spacing Grid for DWDM Systems
    III-20     DWDM Bands Around 1550 Nanometers
    III-21     Worldwide Optical Components Market
    III-22     Four-Wave Mixing
    III-23     Fiber Deployment Percentage of Total by Region

    Chapter IV
    IV-1       Broadband Penetration by Technology in Top 20 Economies
    IV-2       HFC Architecture Providing Video and Voice Services
    IV-3       Total RBOC Cash Expense Per Line in Service
    IV-4       Cell Phone Penetration as a Percentage of All Phone Subs
    IV-5       Wireline vs. Mobile Phone Growth 1995-2004
    IV-6       SIP-Based Network Application Server Approach

    Chapter V
    V-1       Operations Support Systems Dataflow
    V-2       Business Operations Systems Dataflow
    V-3       Worldwide Total OSS Sales Revenue Forecast
    V-4       Worldwide Professional Services Revenue by Region

    Chapter VII
    VII-1     Capacities of 64Kbit/s, T1, and T3 Circuits
    VII-2     Typical Layout for a Full Circuit
    VII-3     ISDN Switched Backup
    VII-4     SONET Rings
    VII-5     Fiber-to-Fiber Redundancy
    VII-6     Cable-to-Cable Physical Redundancy
    VII-7     Total Private Line Revenue, 2005-2010
    VII-8     Managed Wide Area Network Endpoints, 2003-2010
    VII-9     Internet Traffic and IT Staffing
    VII-10   US Managed Services Revenues, 2006-2011
    VII-11   Drivers of Telecom Expenditures in Vertical Markets
    VII-12   Total US Telecom Wireline Market, 2005 and 2010
    VII-13   Top-Tier Expenditures for Telecom Wireline Services 259
    VII-14   Total US Telecom Wireless Services, 2005 and 2010
    VII-15   Top-Tier Expenditures for Telecom Wireless Services  
    VII-16   Total US Healthcare Telecom Service Revenues
    VII-17   Grid Computing as Part of the IT Evolution

    Table of Tables

    Chapter I
    I-1         Worldwide Telecom Revenue Forecast by Services Category, 2005-2010

    Chapter II
    II-1        Global Carrier Revenue by Region, 2005-2010
    II-2        2005 and 2010 Distribution of Global Carrier Revenue by Region
    II-3        Service Provider Revenue, 2006-2011
    II-4       Worldwide Telecom Revenue Forecast by Services Category
    II-5        Broadband Consumer App and Req Bandwidth
    II-6        North American Broadband Wireline Rev by Market Segment 17
    II-7        Wireless Subscribers by Global Region 2002-2011 (Thousands)
    II-8        Typical Frequencies Used for Mobile Services
    II-9        Mobile Wireless Standards (First, Second, and Third Generation)
    II-10      Wireless Network Deployment Status, 2005 and 2006
    II-11      Examples of 2.5G and 3G Services
    II-12      Revenue for 2G, 2.5G, and 3G Market Segments by Region,
    II-13      Four MSO Voice Delivery Options
    II-14      Total Wireline and Wireless BB & Narrowband Rev by Scenario

    Chapter III
    III-1       Definitions of Digital Private Line Services
    III-2       SONET Data Rates
    III-3       Distinctions between POTS and Data Networks
    III-4       Network Locations of Broadband Switches
    III-5       Wireline SS7 Queries 2003-2008 (Thousands)
    III-6       Impacts of VoIP on International Telecom Services Rev
    III-7       Gateway Functions
    III-8       Softswitch Advantages/Disadvantages
    III-9       Economic Benefits of Softswitch Technology
    III-10     Strategies to Increase Network Service Margins
    III-11     OADM Applications
    III-12     First Gene Metro vs. Long-Haul DWDM Networks
    III-13     Wavelength Market Segments
    III-14     Typical Service Providers Offers for Native Wavelength Services
    III-15     Typical Service Prov Offers for Wavelength Serv Over SONET
    III-16     Wavelength Services Revenue Totals
    III-17      ITU-T Frequency and Wavelength Grid for DWDM Systems
    III-18     Fiber Deployment by Region, 2000-2008

    Chapter IV
    IV-1       US Access Line Trends: Residential and Business, 2000-2005
    IV-2       US Access Line Estimates, Residential and Business, 2006-2011
    IV-3       US Res  Access Line Declines by Wireless and BB VoIP
    IV-4       Broadband Communication Network Access Solutions
    IV-5       Broadband Penetration as a Percentage of Households,
    IV-6       Worldwide Broadband Lines, 2006-2011
    IV-7       The Versions and Features of xDSL
    IV-8       # of Consumer BB Lines with Wireless Home Net

    Chapter V
    V-1        OSS Definitions Summary
    V-2        Characteristics of Broadband Network Management
    V-3        Distinct Characteristics of Packet BB Net Mgmt
    V-4        Worldwide OSS Sales by Region, 2005-2010
    V-5        Worldwide OSS Sales Distribution by Region
    V-6        Worldwide OSS Sales Revenue, Wireline vs. Wireless
    V-7        Worldwide OSS Sales Revenue by Service Type

    Chapter VI
    VI-1       Growth in Subscribers All Segments
    VI-2       Growth in Wireless Subscriber
    VI-3       Growth in ILEC Subscribers by Line Type
    VI-4       Growth in CLEC Subscribers
    VI-5       Growth in IXC Subscribers
    VI-6       Growth in Cable Subscribers by Service Type
    VI-7       Growth in Other VoIP Subscribers
    VI-8       North American Inbound MOUs with VoIP
    VI-9       North American Outbound MOUs with VoIP
    VI-10     Caribbean Inbound MOUs with VoIP
    VI-11     Caribbean Outbound MOUs with VoIP
    VI-12     Central America Inbound MOUs with VoIP
    VI-13     Central America Outbound MOUs with VoIP
    VI-14     Latin America Inbound MOUs with VoIP
    VI-15     Latin America Outbound MOUs with VoIP
    VI-16     Europe Inbound MOUs with VoIP
    VI-17     Europe Outbound MOUs with VoIP
    VI-18     Asia Inbound MOUs with VoIP
    VI-19     Asia Outbound MOUs with VoIP
    VI-20     Africa Inbound MOUs with VoIP
    VI-21     Africa Outbound MOUs with VoIP
    VI-22     Oceania Inbound MOUs with VoIP
    VI-23     Oceania Outbound MOUs with VoIP
    VI-24     Variations on the 802.11 Standard

    Chapter VII
    VII-1      Digital Services Hierarchy
    VII-2      SONET/Optical Carrier Hierarchy
    VII-3      Managed Services Segments
    VII-4      Provider Strengths and Weaknesses
    VII-5      Healthcare Market Segments
    VII-6      Healthcare Segment Dimensions and Trends
    VII-7      Grid Market Segmentation by Resource
    VII-8      Grid Market Segmentation by Organization
    VII-9      Worldwide Grid Spending, 2006-2011


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