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The 2010 Telecommunications Industry Review: An Anthology of Market Facts and Forecasts

a market research report

Report Excerpt
Market Segmentation
Table of Contents
Press Release
Pricing Information
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The 2010 Telecom Industry Review summarizes current conditions across the global telecommunications industry, providing analysis of over a dozen infrastructure and service segments. From fundamental background issues to detailed five-year forecasts accompanied by practical strategic advice, this study provides a sweeping examination of the telecom marketplace.

The Review provides up-to-date information in such key areas as high-speed access, optical networking, VoIP, operations support systems, gateways, cable telephony, residential and business communications trends, and new opportunities such as fixed
mobile convergence, various IP-based applications delivered as services, and IPTV.

Whether you are an industry veteran or new to telecom, The 2010 Telecom Industry Review will serve as a frequently referenced yearbook, supplying hard data and sound analysis on pressing service and equipment issues. Concise, clear, and current, the review is a detailed strategic tool that amasses a year’s worth of telecom research—over a dozen segments—into one comprehensive resource.


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    Report Excerpt

    1.1      Telecommunications Industry Economic Conditions

    At the beginning of 2010, global financial markets remain unsteady, though signs are appearing that the greatest economic downturn since the Great Depression of the 1930s may soon be over.  The sharp drop in credit markets worldwide was directly tied to problems in the US mortgage industry, which ground to a halt during 2008.  Because US business and private investors got too complacent about risk, the amount of mortgages that were sold by banks to investment banks and then sold as US mortgage-related securities to investors grew from approximately $67 billion in 1996 to $773 billion in 2006.  This is one of the key reasons that set off the lending crisis and created serious concern about the health of the global economy.  Another precipitating factor in the credit squeeze was the legalization of credit default swaps in 2000 which allowed investors to “bet” that the mortgage market would fail. 

    In October of 2008, it was necessary for the Federal government to introduce a $700 billion bailout plan for the economy so that things would not worsen, and other governments followed suit with their own plans to spur lending.  Over the past few months there are signs that the use of continued deficit spending and other “pump priming” measures may have had an effect and that a global Depression on the order to the 1930s has indeed been averted.

    Even amidst so much economic uncertainty, the fact remains that telecommunications is a key input factor in economic growth. Telecommunications is a facilitator of socio-economic advancement and is a critical utility for economic development, much like water and energy.  This fact is reflected in its growing share of world output and of household spending.  The World Bank estimates global telecommunications spending as a share of global GDP to have been 2.5 percent in 1990.  Insight Research estimates that in 2006 it had grown to 4.8 percent, which we forecast to grow to 5.9 percent by 2013—even in the face of the current credit crisis.

    It is on this basis—that telecommunications is a lynchpin in the recovery— that Insight Research projects carrier revenue.......

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    Market Segmentation

     

    Telecommunications Industry Markets
           By Geography
                   North America
                   Europe/Middle East/Africa
                   Latin America/Caribbean
                   Asia/Pacific

           Global Carrier Revenue by Region,
                   Distribution of Global Carrier Revenue by Region
                   Service Provider Revenue By Provider Type
                   Worldwide Telecom Revenue Forecast by Services Category
                   Broadband Service Revenue Distribution by Service Type
                   North American Broadband Wireline Revenue
                   Impact of New Wireless Data Service Usage on ARPU
                   EMEA Broadband Wireline Revenue
                   Asia Pacific Broadband Wireline Revenue
                   LAC Broadband Wireline Revenue

           Distribution of Wireless Networks by Technology Type
                   Regional Narrowband Wireless Subscribers
                   Regional Narrowband Wireless Penetration by Population
                   Revenue for 2G, 2.5G, and 3G Market Segments by Region

           CATV
                   Growth in Cable Subscribers by Service Type

    Next Generation Network Infrastructure
           Total Number of SS7 Queries for U.S. Access Line Calls
           US VoIP Subscribers
           US VoIP Segment Size and SIP Invite Transaction Growth
           Total US Public Ethernet Revenues
           Worldwide Gateway Revenue Forecast
           Total Worldwide Services Delivery Platform Revenues
           Worldwide Services Delivery Platform Revenues by Provider Type
           Worldwide Optical Equipment Sales
           Worldwide Fiber Sales
           Wavelength Services Revenue Totals

    Access Network
           US Wireline End User Switched Access Lines
           Landline Telephone Penetration Percentage US
           US Wireline Telephone Calls
           High Speed Data over Copper Service Provider Revenue
           Regional Narrowband Wireless Subscribers
           Wireline vs. Mobile Phone Growth
           Total Worldwide FMC Carrier & Equipment Vendor Revenue
           Number of Consumer Broadband Lines with Wireless Home Networking

    OSSes, BSSes & Outsourcing
           Total Worldwide OSS Sales Revenue
           Worldwide OSS Sales Distribution by Region
           Worldwide Professional Services Revenue
           Outsourced Services Market Estimate for Wireline and Wireless
           Global Telecommunications Equipment Market by Type
           Global Operator CAPEX Spending by Region

    Present & Future Services
           IP-Based Application Services
                   Worldwide Residential Video Telephony Service Revenues
                   Worldwide File Sharing/File Downloading Services Revenues
                   Worldwide Wireline File Sharing/File Downloading Srvcs Rev.
                   Worldwide Wireless File Sharing/File Downloading Srvcs Rev.
                   Worldwide Audio/Video Streaming Services Revenues
                   Worldwide Location-Based Services Service Revenues
                   Worldwide Presence-Based Services Revenue
           International VoIP Traffic By Region
                   North American Inbound MOUs with VoIP
                   North American Outbound MOUs with VoIP
                   Caribbean Inbound MOUs with VoIP
                   Caribbean Outbound MOUs with VoIP
                   Central America Inbound MOUs with VoIP
                   Central America Outbound MOUs with VoIP
                    Latin America Inbound MOUs with VoIP
                    Latin America Outbound MOUs with VoIP
                    Europe Inbound MOUs with VoIP )
                    Europe Outbound MOUs with VoIP
                    Asia Inbound MOUs with VoIP
                    Asia Outbound MOUs with VoIP
                    Africa Inbound MOUs with VoIP
                    Africa Outbound MOUs with VoIP
                    Oceania Inbound MOUs with VoIP
                    Oceania Outbound MOUs with VoIP
           Global Total Revenue Opportunity for Mobile Financial Applications

    Enterprise Markets
           Classification of US Businesses
                   US Business Distribution: All Business Sizes
                   Business Establishments by Industry Sector and Business Size
                   Business Lines: Distribution by Industry Sector
           Total Private Line Revenue
           US Managed Services Revenues
           Total US Telecom Wireline Market
           Top-Tier Expenditures for Telecom Wireline Services
           Total US Telecom Wireless Services
           Top-Tier Expenditures for Telecom Wireless Services
           Total US Healthcare Telecom Service Revenues: Wireline vs. Wireless
           Total US Mobile Enterprise Application Service Revenues
           Total Global Market for All UC Segments: Solutions,
                       Services, and Carrier Revenues
     


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    Table of Contents

     

    Chapter I
    EXECUTIVE SUMMARY
    1.1 Telecommunications Industry Economic Conditions
    1.2 Report Structure

    Chapter II
    BACKGROUND: Telecommunication Industry Markets
    2.1 Telecommunications Market Conditions
    2.1.1 Broadband Market Trends
    2.1.1.1 North American Wireline Broadband Revenue Trends
    2.1.1.2 European Broadband Revenue Trends
    2.1.1.3 Asia Pacific Broadband Revenue Trends
    2.1.1.4 LAC Broadband Revenue Trends
    2.2 Wireless Industry Markets
    2.2.1 Differences Between Wireless Mobile Technologies
    2.2.1.1 UMTS and HSPA
    2.2.1.2 LTE
    2.2.1.3 WiMAX
    2.2.2 Wireless Market Trends
    2.3 Cable Industry Markets
    2.3.1 Cable Industry Evolution
    2.3.2 IP Cable Telephony
    2.3.2.1 Data over Cable Service Interface Specification
    2.3.2.2 DOCSIS 1.1 & 2.0
    2.3.2.3 DOCSIS 3.0
    2.3.2.4 PacketCable
    2.3.2.5 PacketCable 1.1 & 1.2
    2.3.3 US Cable Subscriber Growth

    Chapter III
    THE NEXT-GENERATION COMMUNICATIONS NETWORK:
          Improvements to the Infrastructure

    3.1 Overview of Network Topology
    3.1.1 End-Users
    3.1.2 Access Networks
    3.1.3 Metro Networks
    3.1.4 Core Networks
    3.2 Transmission Improvements
    3.3 Overview of Switching Technologies
    3.3.1 Circuit Switching vs. Packet Switching
    3.4 The Public Switched Telephone Network
    3.4.1 Evolution of the PSTN
    3.4.2 Changes to the PSTN?
    3.4.3 Central Offices
    3.5 Data Networks and VoIP
    3.5.1 Broadband Switches
    3.5.2 Data Core Networks
    3.5.2.1 MPLS
    3.5.3 Data Metro Networks
    3.5.4 Data Access Networks
    3.5.5 Signaling and Support Structures for Data Networks
    3.5.6 Voice over Internet Protocol
    3.5.7 VoIP as Transport
    3.5.8 VoIP Operational Advantage
    3.5.9 VoIP as Value-Added Stage
    3.6 Carrier Ethernet Networks
    3.6.1 E-line
    2.6.2 E-LAN
    3.6.3 Other Typologies: Dedicated vs. Switched
    3.6.4 Carrier Ethernet Market Forecast
    3.7 The Next Generation Network
    3.7.1 Gateways
    3.7.1.1 Gateways Market Revenue Worldwide
    3.7.2 Softswitches
    3.7.2.1 Economic Motivations
    3.7.3 Service Delivery Platforms
    3.7.3.1 SDP Platform Revenue Forecast
    3.7.4 IP Multimedia Subsystems
    3.8 Optical Networking
    3.8.1 Baseline Optical Transport Technologies
    3.8.1.1 SONET/SDH
    3.8.1.2 WDM
    3.8.1.3 MPLS
    3.8.1.4 Metro Ethernet
    3.8.2 Optical Transport Technology Overview
    3.8.2.1 SONET/SDH
    3.8.2.2 WDM
    3.8.2.3 MPLS
    3.8.2.4 Metro Ethernet
    3.8.3 Current Gaps in Baseline Transport Technologies
    3.8.3.1 SONET/SDH
    3.8.3.2 WDM
    3.8.3.3 MPLS
    3.8.3.4 Ethernet
    3.8.4 The Hybrid Approach to Optical Transport Technologies
    3.8.4.1 Carrier Ethernet
    3.8.4.2 GMPLS
    3.8.4.3 ROADM
    3.8.5 Optical Equipment Market Revenue Estimates
    3.8.5.1 Worldwide Optical Equipment Sales
    3.8.5.2 Worldwide Optical Fiber Sales
    3.8.6 Wavelength Service Market Trends

    Chapter IV
    THE ACCESS NETWORK: Narrowband and Broadband

    4.1 Narrowband: The Decline of US Landlines
    4.2 Broadband Access Networks
    4.2.1 Broadband Access Forecasts
    4.3 Access Network Technology Options
    4.3.1 DSL
    4.3.2 Cable
    4.3.3 Bonded Copper
    4.3.3.1 Technology
    4.3.3.2 Market Forecast
    4.3.4 Fiber
    4.3.5 Fixed Mobile Convergence
    4.3.6 WiFi
    4.3.7 WiMAX

    Chapter V
    SUPPORTING THE INFRASTRUCTURE:
         OSSes, BSSes Equipment, and Outsourcing

    5.1 Operations Support Systems Overview
    5.2 Operations Support Applications
    5.2.1 Business Operations Support
    5.2.1.1 Customer Care
    5.2.1.2 Service Orders
    5.2.1.3 Billing Mediation
    5.2.1.4 Rating
    5.2.1.5 Billing
    5.2.2 Network Operations Support
    5.2.2.1 Engineering and Planning
    5.2.2.2 Provisioning
    5.2.2.3 Trouble/Repair
    5.2.3 Network Management
    5.3 OSS Market Structure: Demand Side View
    5.4 Outsourcing
    5.4.1 Vendor Activity Summary
    5.4.2 The Market for Outsourcing Services
    5.5 Spending in Global Telecom Equipment Markets

    Chapter VI
    PRESENT AND FUTURE COMMUNICATIONS SERVICES MARKETS

    6.1 IP-Based Application Services
    6.1.1 Introduction & Definitions
    6.1.2 VoIP as a Non-Starter
    6.1.3 Key IP Service Trends
    6.1.3.1 Residential Video Telephony Market
    6.1.3.2 Fixed Mobile Convergence
    6.1.3.3 File Sharing/Downloading & Multimedia Messaging
    6.1.3.4 Streaming Services
    6.1.3.5 Location-Based Services
    6.1.3.6 Presence Based Services
    6.1.4 Market Forecast
    6.2 Worldwide VoIP Adoption
    6.2.1 North America International VoIP Traffic
    6.2.1.1 Terminating Traffic
    6.2.1.2 Originating Traffic
    6.2.2 Caribbean International VoIP Traffic
    6.2.2.1 Terminating Traffic
    6.2.2.2 Originating Traffic
    6.2.3 Central America International VoIP Traffic
    6.2.3.1 Terminating Traffic
    6.2.3.2 Originating Traffic
    6.2.4 Latin America International VoIP Traffic
    6.2.4.1 Terminating Traffic
    6.2.4.2 Originating Traffic
    6.2.5 Europe International VoIP Traffic
    6.2.5.1 Terminating Traffic
    6.2.5.2 Originating Traffic
    6.2.6 Asia International VoIP Traffic
    6.2.6.1 Terminating Traffic
    6.2.6.2 Originating Traffic
    6.2.7 Africa International VoIP Traffic
    6.2.7.1 Terminating Traffic
    6.2.7.2 Originating Traffic
    6.2.8 Oceania International VoIP Traffic
    6.2.8.1 Terminating Traffic
    6.2.8.2 Originating Traffic
    6.3 Telecommunications Role in Improving the Environment
    6.3.1 Modeling the Benefits of Green
    6.4 Mobile Phones and Financial Applications
    6.4.1 Core Banking Solutions and Mobile Phones
    6.4.2 Financial Applications for Mobile Phones
    6.4.3 Revenue Potential of Financial Applications for Mobile Phones
    6.5 The Future of Telecommunications
    6.5.1 IP Changes Everything
    6.5.2 Convergence Cuts Both Ways
    6.5.3 The Road Ahead for Operators
    6.5.4 The Road Ahead for OEMs

    Chapter VII
    ENTERPRISE TELECOMMUNICATIONS MARKETS

    7.1 The Classification of Businesses by Size
    7.1.1 Distribution of Business by Size
    7.1.2 The Business Line Market Methodology and Analysis
    7.1.3 The Business Line Market in Small Enterprises
    7.2 Private Lines
    7.2.1 Evolution in the Private Line Services Market
    7.2.2 Circuit Types
    7.2.2.1 56 Kbit/s Circuits
    7.2.2.2 64 Kbit/s Clear-Channel Circuits (DS0)
    7.2.2.3 Fractional T1 Circuits
    7.2.2.4 T1 Circuits (DS1)
    7.2.2.5 Fractional T3 Circuits (Fractional DS3)
    7.2.2.6 T3 Circuits (DS3)
    7.2.2.7 Optical Carrier Circuits
    7.2.3 SONET, IP and Private Lines
    7.2.4 Private Line Circuit Layout
    7.2.5 Redundancy & Restoration
    7.2.6 Private Line Alternatives
    7.2.7 Private Line Market Analysis
    7.3 Managed Services & the Enterprise
    7.3.1 Why Managed Services?
    7.3.2 Industry Structure
    7.3.3 Managed Service Industry Forecast
    7.4 Vertical Industry Spending on Telecommunications Services
    7.4.1 Telecommunications and Vertical Marketing
    7.4.2 Healthcare as a Fast Growing Vertical Industry
    7.4 2.1 Healthcare Industry Structure Ready for Change
    7.4.2.2 Market Estimate of Healthcare Telecom Spending
    7.5 The Mobile Workforce and Enterprise Applications
    7.5.1 Mobile Enterprise Market Forecasts
    7.6 Enterprise Unified Communications
    7.6.1 Defining Unified Communications
    7.6.2 The Benefits of Unified Communications
    7.6.3 Unified Communications: Dedicated versus Hosted
    7.6.3.1 Dedicated Implementation
    7.6.3.2 Hosted Implementation
    7.6.4 The Stakeholders
    7.6.4.1 Solution Providers
    7.6.4.2 Service Providers
    7.6.4.3 Carriers
    7.6.5 Unified Communications Markets and Revenue

    Table of Figures

    Chapter I

    I-1 Global Carrier Revenue by Region, 2010-2015

    Chapter II
    II-1 Broadband Services Revenue Distribution, 2010-2015
    II-2 EMEA Broadband Wireline Revenue, 2010-2015
    II-3 Asia Pacific Broadband Wireline Revenue, 2010-2015
    II-4 LAC Broadband Wireline Revenue, 2010-2015
    II-5 Worldwide Distribution of In-Service Networks by Type
    II-6 Impact of New Wireless Data Service Usage on Average Revenue per User
    II-7 Circuit Switched with Hybrid IP Network Architecture
    II-8 Cable IP Telephony
    II-9 Basic DOCSIS
    II-10 Basic PacketCable Architecture

    Chapter III
    III-1 Public Communication Network Architecture
    III-2 SONET Ring Configuration
    III-3 Hierarchy of Broadband Switch Functions
    III-4 Typical National Data Core Network
    III-5 E-Line Point-to-Point Service Type
    III-6 E-LAN Multipoint-to-Multipoint Service Type
    III-7 Total US Public Ethernet Revenues, 2009-2014
    III-8 Worldwide Gateway Revenue Forecast, 2008-2013
    III-9 Softswitch Architecture Diagram
    III-10 Circuit vs. Packet Switching of Internet Traffic
    III-11 SDP Service Provider Network Architecture
    III-12 Total Worldwide Services Delivery Platform Revenues
    III-13 STS-1 Frame Structure
    III-14 STM-1 Frame Structure
    III-15 Four-Channel DWDM System
    III-16 Schematic of an MPLS Network
    III-17 Label Header Structure
    III-18 MPLS over WDM Core
    III-19 Worldwide Optical Equipment Sales, 2008-2013
    III-20 Worldwide Fiber Sales, 2008-2013
    III-21 Managed Wavelength Service Evolution Path

    Chapter IV
    IV-1 Landline Telephone Penetration Percentage US
    IV-2 Historical Landline vs. Wireless Penetrations
    IV-3 US VoIP Households, 2007-2012
    IV-4 HFC Architecture Providing Video and Voice Services
    IV-5 Typical Backhaul Configuration
    IV-6 Typical DSLAM Backhaul Application
    IV-7 High Speed Data over Copper Service Provider Revenue
    IV-8 Cell Phone Penetration as a Percentage of All Phone Subscribers, by Region
    IV-9 Cellular and Wireline Phone Penetration Per Capita by Global Region
    IV-10 Wireline vs. Mobile Phone Growth 1988-2006
    IV-11 Common Fixed Mobile Convergence Scenarios
    IV-12 Total Worldwide FMC Carrier & Equipment Vendor Revenue

    Chapter V
    V-1 Operations Support Systems Dataflow
    V-2 Business Operations Systems Dataflow
    V-3 Total Worldwide OSS Sales Revenue, 2007-2012
    V-4 Worldwide OSS Sales Distribution by Region
    V-5 Worldwide Professional Services Revenue

    Chapter VI
    VI-1 Worldwide IP Services Market by Service Type
    VI-2 Worldwide Green Communications Technologies Revenues
    VI-3 Global Total Revenue Opportunity for Mobile Financial Applications
    VI-4 Telecom Networking Before and After IP
    VI-5 Worldwide Telecommunications Operators Capital Expenditures

    Chapter VII
    VII-1 Capacities of 64 Kbit/s, T1, and T3 Circuits
    VII-2 Typical Layout for a Full Circuit
    VII-3 ISDN Switched Backup
    VII-4 SONET Rings
    VII-5 Fiber-to-Fiber Redundancy
    VII-6 Cable-to-Cable Physical Redundancy (Diverse Cable Redundancy)
    VII-7 Total Private Line Revenue, 2008-2013
    VII-8 Managed Services Gross Margins
    VII-9 US Managed Services Revenues, 2008-2013
    VII-10 Drivers of Telecom Expenditures in Vertical Markets
    VII-11 Total US Telecom Wireline Market, 2008 and 2013
    VII-12 Top-Tier Business Expenditures for Telecom Wireline Services
    VII-13 Total US Telecom Wireless Services, 2008 and 2013
    VII-14 Top-Tier Business Expenditures for Telecom Wireless Services
    VII-15 Total US Healthcare Telecom Service Revenues
    VII-16 Employment Growth by Major Sector
    VII-17 Percentage Growth by Occupational Title and Mobility
    VII-18 Total US Mobile Application Service Revenues
    VII-19 Breakdown of UC Market According to Implementation Methodologies
    VII-20 Total Global Market for All UC Segments: Solutions, Services & Carrier Revenues

    Table of Tables

    Chapter I

    I-1 Worldwide Telecom Revenue Forecast by Services Category

    Chapter II
    II-1 Global Carrier Revenue by Region
    II-2 2010 and 2015 Distribution of Global Carrier Revenue by Region
    II-3 Worldwide Service Provider Revenue
    II-4 Worldwide Telecom Revenue Forecast by Services Category
    II-5 Broadband Consumer Applications and Required Bandwidth
    II-6 North American Broadband Wireline Revenue by Market Segment
    II-7 Regional Narrowband Wireless Subscribers
    II-8 Regional Narrowband Wireless Penetration by Population
    II-9 Wireless Data Technologies Comparison
    II-10 Worldwide In-Service Networks by Mobile System Type
    II-11 Revenue for 2G, 2.5G, and 3G Market Segments by Region
    II-12 DOCSIS Evolution: Service Comparison
    II-13 DOCSIS Evolution: Customer Equipment Supported
    II-14 DOCSIS Evolution: Upload/Download Speeds Supported
    II-15 Growth in Cable Subscribers by Service Type

    Chapter III
    III﷓1 Definitions of Digital Private Line Services
    III﷓2 SONET Data Rates
    III﷓3 Distinctions between POTS and Data Networks
    III-4 Network Locations of Broadband Switches
    III-5 Downstream DSL Bit-rates vs. Reach
    III-6 Total Number of SS7 Queries for U.S. Access Line Calls
    III-7 Percent of Broadband Consumers Adopting VoIP
    III-8 US VoIP Subscribers
    III-9 US VoIP Segment Size and SIP Invite Transaction Growth
    III-10 Characteristics of Ethernet Service Varieties
    III-11 Gateway Definitions
    III-12 Softswitch Advantages/Disadvantages
    III-13 Economic Benefits of Softswitch Technology
    III-14 Strategies to Increase Network Service Margins
    III-15 Worldwide Services Delivery Platform Revenues by Provider Type
    III-16 Interrelationship between STM, STS, OC, and Gbit/s
    III-17 ITU’s Laser Grid
    III-18 Worldwide Fiber Sales, 2008-2013
    III-19 Wavelength Market Segments
    III-20 Wavelength Services Revenue Totals

    Chapter IV
    IV-1 US Wireline End User Switched Access Lines 1999-2006
    IV-2 US Wireline Telephone Calls 1999-2005
    IV-3 Broadband Communication Network Access Solutions
    IV-4 Broadband Penetration as a Percentage of Households
    IV-5 Worldwide Broadband Lines, 2008-2013
    IV-6 The Versions and Features of xDSL
    IV-7 Regional Narrowband Wireless Subscribers
    IV-8 Consumer VoWLAN/Cellular Service Scenario: Advantages & Disadvantages
    IV-9 Number of Consumer Broadband Lines with Wireless Home Networking

    Chapter V
    V-1 OSS Definitions Summary
    V-2 Characteristics of Broadband Network Management
    V-3 Distinct Characteristics of Packet Broadband Network Management
    V-4 Vendor Activity Summary
    V-5 Outsourced Services Market Estimate for Wireline and Wireless
    V-6 Global Telecommunications Equipment Market by Type, 2008-2013
    V-7 Global Operator CAPEX Spending by Region, 2008-2013

    Chapter VI
    VI-1 North American Inbound MOUs with VoIP, 2002-2011
    VI-2 North American Outbound MOUs with VoIP, 2002-2011
    VI-3 Caribbean Inbound MOUs with VoIP, 2002-2011
    VI-4 Caribbean Outbound MOUs with VoIP, 2002-2011
    VI-5 Central America Inbound MOUs with VoIP, 2002-2011
    VI-6 Central America Outbound MOUs with VoIP, 2002-2011
    VI-7 Latin America Inbound MOUs with VoIP, 2002-2011
    VI-8 Latin America Outbound MOUs with VoIP, 2002-2011
    VI-9 Europe Inbound MOUs with VoIP , 2002-2011
    VI-10 Europe Outbound MOUs with VoIP, 2002-2011
    VI-11 Asia Inbound MOUs with VoIP, 2002-2011
    VI-12 Asia Outbound MOUs with VoIP, 2002-2011
    VI-13 Africa Inbound MOUs with VoIP, 2002-2011
    VI-14 Africa Outbound MOUs with VoIP, 2002-2011
    VI-15 Oceania Inbound MOUs with VoIP, 2002-2011
    VI-16 Oceania Outbound MOUs with VoIP, 2002-2011
    VI-17 Green Communications Portfolio of Product Domains, Services & Applications

    Chapter VII
    VII-1 US Business Distribution: All Business Sizes
    VII-2 Business Establishments by Industry Sector and Business Size:
             Small Enterprises vs. All Other Segments
    VII-3 Business Lines: Distribution by Industry Sector
    VII-4 Business Lines by Industry Sector and Business Size:
             Small Enterprises vs. Large and Medium Enterprises
    VII-5 Digital Services Hierarchy
    VII-6 SONET/Optical Carrier Hierarchy
    VII-7 Managed Services Segments
    VII-8 Managed Service Solutions by Business Size
    VII-9 Healthcare Market Segments
    VII-10 Healthcare Segment Dimensions and Trends
    VII-11 Total US Mobile Application Service Revenues


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