Insight Research - Self Provisioning Enterprises and OSSes: Customer Network Management2000-2005

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Self Provisioning Enterprises and OSSes: Customer Network Management

2000-2005

a market research report

Report Excerpt

Market Segmentation

Table of Contents

Press Release

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Faced with ever-increasing levels of competition, carriers are always on the lookout for a means to differentiate their services. Today, progressive carriers are setting themselves apart with customer network management (CNM). CNM provides the end customer with a window into the carriers network to view their entire enterprise network. Furthermore, CNM allows network configuration, performance, and fault information to be directly provided to customers on a near real-time basis. Simply put, CNM allows the service provider’s customers to share control of networks.

If CNM has such advantages why did the first-generation systems only just become available? Historically, links between the customer and the service provider’s management systems were too immature. Besides these technical limitations, service providers were also concerned about cost, security, and possible provisioning mistakes. Two major shifts have changed this scenario: customer-centric metrics and web-enabled technology.

The market for CNM services, software and systems integration will grow twice as fast as the data services CNM is designed to manage. Insight predicts that CNM will grow to a $2.5 billion industry by 2005.
The accelerated growth is primarily due to IP-based VPN services, which are expected to build a large customer base over the next two years.

Self Provisioning Enterprises and OSSes forecasts CNM service revenue, software sales, and systems integration services by data service and carrier type. This study will help carriers size the market for CNM, identify customer segments, and compare vendor offerings. Software suppliers and systems integration firms will learn how much ILECs, CLECs, IXCs, and ISPs are spending to implement CNM.

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Report Excerpt

Background

Facing ever-increasing levels of competition, carriers are always on the lookout for a means to differentiate their services. By adopting new customer network management (CNM) architectures in their networks lines, carriers can do just that. CNM provides the end customer with a window to view their entire enterprise network. Furthermore, CNM allows network configuration, performance, and fault information to be directly provided to customers on a near real-time basis. Simply put, CNM allows service provider's customers to share control of networks.

CNM is defined by both system and service type:

• A CNM system is a data integration system that takes data from a service provider's fault, performance, and order management and provisioning systems, and integrates the data into a near real-time view for the enterprise customer.

• CNM services are the integration and display of this data for the customer, according to the customer's preference, for an agreed-upon service period. CNM services go beyond statistical reporting to offer actual hands-on network management.

Development of CNM

If CNM is so advantageous, why did the first-generation systems only just become available? Links between the customer and the service provider's management systems were too immature. For example, a service provider may have provided the customer with a few specialized workstations enabling selected customer staffers to access the appropriate service provider operations support system (OSS). The customer could then perform specific functions in the network such as circuit ordering, bandwidth monitoring or trouble-ticket tracking. These tasks, however, were often strictly limited. Besides the technical limitations, service providers were concerned about cost, security, and possible provisioning mistakes.

Two major shifts have changed this scenario:

• A newfound focus on measuring network performance using customer-centric metrics; and

• Web-enabled technology.

The advent of architectures such as the telecommunications management network (TMN) has resulted in a shift over the last decade in carrier's network planning from a network-centric to a customer-centric perspective. In the past, the service provider looked at each element of the network to rate network performance. The customer, however, judged the network on the quality of service received, or the aggregate performance of all network elements. To better guarantee high levels of service, next-generation network management systems are now measuring service quality from the customer's perspective.

Several years ago, providers began implementing service level agreements (SLAs), which offered customers the reassurance that they would get the level of service they paid for. SLAs became possible because of the increasing ability of network elements to record and aggregate performance management statistics in an intelligent manner. New and improved carrier-based network management systems also gave service providers the ability to provision newer network elements remotely, and in near real-time. It was a short step conceptually to the development of CNM systems, although the integration of CNM was a difficult process for many service providers. Fortunately, Web-based development standards such as Java and extensible markup language (XML) allowed the development of CNM Web interfaces while other development standards such as common object request broker architecture (CORBA) came into play at the systems integration layer.

The Outlook

CNM's attractiveness will help drive the market for CNM services, software, and systems integration over the next five years. The CNM services market will grow nearly 50 percent annually from $335.4 million in 2000 to $2.5 billion in 2005. The accelerated growth is primarily due to IP-based VPN services, which are expected to build a large customer base over the next two years. The CNM software and systems integration markets are expected to follow the CNM services trend.

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Market Segmentation

US Data Service and Distribution Revenues
- by Service Type
  - Frame Relay
  - ATM
  - Private Line
  - VPN/IP
  - Primary Rate ISDN
CNM Services Revenue
- by Data Service Type
  - Frame Relay
  - ATM
  - Private Line
  - VPN/IP
  - Primary Rate ISDN
- by Service Provider Segment
  - ILEC
  - CLEC
  - IXC
  - ISP
CNM Software Revenue
- by Data Service Type
- by Service Provider Segment
CNM Systems Integration Revenue
- by Data Service Type
- by Service Provider Segment

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Table of Contents

Chapter I
EXECUTIVE SUMMARY
1.1 Background
1.2 Development of CNM
1.3 CNM's Fit Within the TMN Model
1.4 CNM Service for Different WAN Networking Scenarios
1.5 The Outlook

Chapter II
CUSTOMER NETWORK MANAGEMENT OVERVIEW
2.1 CNM Definition and Scope
2.2 CNM Services
2.2.1 CNM Overview
2.2.2 CNM Within Frame Relay Networks
2.2.3 Data Collection
2.3 Typical Offerings
2.4 CNM Customers
2.4.1 Customer Network Management Service Setup
2.5 CNM Service Providers
2.6 Customer Network Management Capabilities
2.6.1 Fault Management
2.6.2 Performance Management
2.6.3 Configuration Management
2.6.4 Trouble Management
2.6.5 Security Management
2.7 CNM Systems
2.7.1 Types of Systems
2.7.2 Historical Progression of CNM Systems
2.8 Major Vendors
2.9 Summary of CNM
2.9.1 Supply-Side
2.9.2 Demand Side
2.10 CNM Market Forecast Summary

Chapter III
CUSTOMER NETWORK MANAGEMENT MARKET TRENDS
3.1 CNM Services Market
3.1.1 North America
3.1.2 International
3.1.3 Wireline
3.1.4 Wireless
3.1.5 By Service Provider
3.1.5.1 ILEC
3.1.5.2 CLEC
3.1.5.3 IXC
3.1.5.4 ISP
3.1.5.5 MSOs
3.2 Impact of Overall Market Trends on CNM
3.2.1 Deregulation and Competition
3.2.2 Application Service Providers
3.2.3 Data Services
3.2.3.1 Frame Relay
3.2.3.2 IP-Based VPN
3.2.3.3 ATM
3.2.3.4 Primary Rate ISDN
3.2.3.5 Private Line
3.2.4 Voice Packetization
3.2.5 Enterprises' Need for Higher Bandwidth

Chapter IV
CUSTOMER NETWORK MANAGEMENT TECHNICAL REQUIREMENTS
4.1 Introduction
4.2 Network Architecture Impacts on CNM Software Requirements
4.3 Customer Requirements for CNM Services
4.3.1 Security
4.3.2 Scalability
4.3.3 Content and Layout
4.3.4 CNM Service Reliability
4.3.5 User Hardware and Software Requirements
4.3.6 Pricing of CNM Systems
4.4 Standards Impacting CNM
4.4.1 TMN
4.4.1.1 TMN Business Model
4.4.1.2 CNM's Fit into the TMN Model
4.4.1.3 Distributed Processing Environments
4.4.2 SNMP
4.4.2.1 Later Versions of SNMP
4.4.2.2 SNMP and TMN Interoperability
4.4.2.3 RMON I, RMON II and SMON
4.4.3 CORBA
4.4.4 DCOM
4.4.5 XML
4.4.6 ODBC and JDBC
4.5 OSS Integration Issues
4.6 Standards Bodies Applicable to CNM
4.6.1 International Telecommunication Union
4.6.2 International Standards Organization
4.6.3 TeleManagement Forum
4.6.4 Technology/Domain Standards Bodies
4.6.4.1 Object Management Group
4.6.4.2 Internet Engineering Task Force
4.6.4.3 ATM Forum
4.6.4.4 Frame Relay Forum
4.6.4.5 Virtual Private Network Consortium

Chapter V
CNM VENDOR AND PRODUCT OVERVIEW
5.1 Overview
5.2 Vendor Summaries
5.2.1 ADC
5.2.2 ADTRAN
5.2.3 Agilent Technologies
5.2.4 Cisco
5.2.5 Concord Communications
5.2.6 Hekimian
5.2.7 Lucent Technologies, Inc.
5.2.8 NetReality
5.2.9 NetSolve
5.2.10 Nortel
5.2.11 Objective Systems Integrators (OSI)
5.2.12 Paradyne
5.2.13 Quick Eagle Networks (Digital Link)
5.2.14 Telcordia Technologies
5.2.15 ViewGate Networks
5.2.16 Visual Networks
5.3 Systems Integrators

Chapter VI
CNM SERVICE PROVIDERS AND CASE STUDIES
6.1 Introduction
6.2 LECs
6.2.1 Bell Atlantic Corp. (Verizon)
6.2.2 BellSouth
6.2.3 SBC Communications, Inc.
6.3 IXCs
6.3.1 AT&T
6.3.2 MCI WorldCom
6.3.3 Sprint
6.4 Next Generation IXC/ICP
6.4.1 Broadwing
6.4.2 Equant
6.4.3 Global Crossing (Frontier)
6.4.4 Intermedia Communications
6.4.5 Qwest Communications (U S West, Inc.)
6.4.6 Williams Communications

CHAPTER VII
MARKET FORECAST
7.1 Methodology
7.2 Market Analysis Structure
7.3 Addressable Market Methodology
7.4 Methodology Algorithm
7.5 Forecasts and Analysis
7.5.1 Data Services Forecast1
7.5.2 CNM Services Forecast1
7.5.3 CNM Software Market
7.5.4 CNM Systems Integration Market

Appendix
GLOSSARY OF TERMS

Table of Figures

Chapter I
I-1 How the CNM Systems and Content Fit Within the TMN Layers
I-2 US CNM Services Revenue, 2000-2005 ($Millions)

Chapter II
II-1 CNM Within a Typical Frame Relay Network
II-2 Expert System and Network Management Framework Relationships
II-3 Major Drivers for Enterprise Network Management

Chapter III
III-1 Frame Relay Services Market Share, 1999
III-2 ISDN Network
III-3 Comparison of Growth of Voice and Data Traffic, 1998-2003 (Gbit/s)
III-4 Comparison of Voice and Data Service Provider Revenue, 1998

Chapter IV
IV-1 Scalability in a Web-based Network Management System
IV-2 Functions Handled by TMN Layers
IV-3 North-South Network Management Applications
IV-4 Main SNMP Elements
IV-5 CORBA Architecture
IV-6 Generic CORBA-Based TMN Gateway
IV-7 TMF's smart tmn
IV-8 Customer Management of ATM Service over Private and Public Networks

Chapter V
V-1 Nortel's Optivity Solutions
V-2 Visual UpTime's System Software Architecture

Chapter VII
VII-1 Components of IT Budget in 2000
VII-2 Systems Budget Mix, 2000 and 2005
VII-3 CNM Software Component by Type, 2000 vs. 2005
VII-4 US CNM Software Market Distribution by Service Provider Type, 2000 versus 2005
VII-5 US CNM Software Distribution, 2000 versus 2005

Table of Tables

Chapter I
I-1 Benefits of CNM Deployment to Customers and Service Providers

Chapter II
II-1 RMON versus RMON II
II-2 US CNM Services, Software and System Integration, 2000-2005 ($Millions)

Chapter III
III-1 Broadband VPN's Monthly Pricing Advantage, 2000
III-2 Definitions of Digital Private Line Services

Chapter IV
IV-1 Disagreement on CNM's Fit into OSS Categories
IV-2 Greater Consensus on CNM's Fit into the TMN Model
IV-3 Important ATM CNM Capabilities
IV-4 Key VPN Standards

Chapter V
V-1 CNM Vendor Product Functionality Comparison
V-2 Telcordia Software Products
V-3 Telcordia Software's Fit Into Different Networks

Chapter VI
VI-1 AT&T's Core Data Network Migration
VI-2 Equant's Managed Bandwidth Services

Chapter VII
VII-1 CNM Definition Categories
VII-2 Systems Component Categories
VII-3 US Data Services Revenues, 2000-2005
VII-4 Elements of CNM Market Forecast Equation
VII-5 US Data Service Revenues by Service Type, 2000-2005
VII-6 Distribution of Data Services Revenue by Service, 2000 versus 2005
VII-7 Distribution of Data Services Revenue by Service Provider Segment, 2000 versus 2005
VII-8 US CNM Services Addressable Market by Data Service Type, 2000-2005
VII-9 US CNM Services by Market Segment (All Data Services), 2000-2005
VII-10 Customer Base and Growth by Service Type, 2000 versus 2005
VII-11 Number of Customers Relative to Frame Relay by Service Type, 2000 versus 2005
VII-12 US CNM Spending Relative to Frame Relay, 2000 versus 2005
VII-13 QoS Measures for Frame Relay and ATM
VII-14 QoS Measures for IP
VII-15 US CNM Software Addressable Market by Data Service Type, 2000-2005
VII-16 US CNM Software by Market Segment, 2000-2005
VII-17 US CNM Systems Integration Addressable Market, by Data Service Type, 2000-2005
VII-18 US CNM Systems Integration Market by Market Segment, 2000-2005

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