Chapter I
EXECUTIVE SUMMARY
1.1  Use of Service Bureaus and Outsourcing in Telecom
1.2  Definitions of Outsourcing, Service Bureaus, and Clearinghouses
1.3  Contracting for Outsourced Services
1.4  The Market for Outsourced Services
1.4.1  Outsourced Directory Services
1.4.2  Outsourced Billing
1.4.3  OSS Clearinghouses
1.4.4  SS7 Clearinghouses
1.4.5  Market Forecast

Chapter II
OUTSOURCING
2.1  Background & Definitions
2.2  Contracts
2.2.1  Request for Proposals and Statements of Work
2.2.2  Contract Negotiations
2.2.2.1  Varying Relationships
2.2.2.2  Established Carriers versus New Entrants
2.2.2.3  Service Level Agreements
2.2.2.4  Changes in Scope
2.2.2.5  Reporting/Accounting and Third-Party Auditing
2.2.2.6  Ownership
2.2.2.7  Software Licensing
2.2.2.8  Response Time and Disaster Recovery
2.2.2.9  Termination
2.2.2.10  Pricing
2.2.3  Liability Issues
2.3  Billing & Customer Care Service Bureaus
2.3.1  Provisioning
2.3.1.1  Subcontracting of Outsourced Services
2.3.2  Economics of Service Bureau Outsourcing
2.3.3  Speed-to-Market
2.3.4  Other Issues Surrounding the Service Bureau Question
2.3.5  Case Study:  ALLTEL/GTE Wireless
2.4  Directory Assistance
2.4.1  History of Directory Assistance
2.4.2  Enhanced Directory Services
2.4.3  Provisioning:  How It Works
2.4.4  The Economics of DA Outsourcing
2.4.5  The Market for DA Outsourcing
2.4.6  Case Study:  Enhanced Directory Service

Chapter III
CLEARINGHOUSE SERVICES
3.1  Background & Definition
3.1.1  Definition
3.2  Wireless Roaming Clearinghouses
3.2.1  Provisioning:  How It Works
3.2.1.1  Workflow
3.2.1.2  Billing in Multiple Currencies
3.2.1.3  How Global Settlement Works
3.2.2  Economics of Wireless Roaming Clearinghouse Outsourcing
3.2.3   Drawbacks to Wireless Roaming Clearinghouses
3.2.4  Case Study:  mach
3.2.4.1Scope of Clearinghouse Services
3.2.4.2  Service Workflow
3.2.4.3  Data Processing
3.2.4.4  Financial Settlement
3.2.4.5  Fraud Management
3.2.4.6  Systems Configuration
3.2.4.7  Customer Support and Representative Clients
3.3  OSS Clearinghouse
3.3.1  Provisioning:  How It Works
3.3.2  Economics of OSS Clearinghouse Outsourcing
3.3.3  Other Issues Surrounding the OSS Clearinghouse Question
3.3.3.1  Interconnection Regulations
3.3.3.2  Business Challenges:  The Only Rule Is No Rule
3.3.4  Case Study:  Telcordia Technologies/Sprint
3.3.4.1  Service Workflow
3.3.4.2   What’s Changed?
3.3.4.3   Exchange Link’s Components
3.3.4.4   Interconnecting with Sprint
3.4  SS7 Clearinghouse
3.4.1  Provisioning:  How It Works
3.4.2  Economics of SS7 Clearinghouse Outsourcing
3.4.3  Case Study:  Illuminet
3.4.3.1  Local Number Portability Service Bureau
3.4.3.2  SS7 Services
3.4.3.3  The Network
3.4.3.4  Customers

Chapter IV
SERVICE BUREAU & CLEARINGHOUSE VENDOR PROFILES
4.1   Billing and Customer Care Service Bureau Providers
4.1.1  ACE*COMM Corp
4.1.2  ALLTEL Information Services, Inc
4.1.3  Amdocs Ltd
4.1.4  American Management Systems, Inc
4.1.5  Convergys Corp
4.1.6  CSG Systems International, Inc
4.1.7  DST Innovis, Inc
4.1.8  InfoTech Enterprises, Inc
4.1.9  Sema plc
4.1.10  Singularit.e (Saville Systems)
4.2   Wholesale Directory Service Vendors
4.2.1  Excell Agent Services, LLC
4.2.2  Metro One Telecommunications, Inc
4.3  Clearinghouse Vendors
4.3.1  CIBERNET Corporation
4.3.2  Electronic Data Systems Corp
4.3.3  TSI Telecommunication Services, Inc

Chapter V
MARKET FORECAST
5.1  Methodology
5.2  Directory Assistance
5.2.1  DA Forecast
5.3  Outsourced Billing
5.3.1  Billing Forecast
5.3.2  Outsourced Billing Forecast
5.4  SS7 Clearinghouse Market
5.4.1  Call Set-Up
5.4.2  Directory/Database Services
5.4.2.1  Local Number Portability
5.4.2.2  Toll Free Calls
5.4.2.3  Customer Name Look-Ups
5.4.2.4  Collect and Calling Card Calls
5.4.2.5  Directory/Database Services Revenue Realized by the Clearinghouse Providers
5.4.3  The Total SS7 Clearinghouse Market
5.5  OSS Interconnect
5.6  Total Revenue from Telecom Outsourcing

Appendix A
GLOSSARY
List of Terms

Table of Figures

Chapter I
I-1  Total US Telecommunications Outsourcing Revenue Forecast, 1999 and 2005 ($Millions)

Chapter II
II-1  Billing Processes That Can Be Outsourced
II-2  GTE Wireless Systems Architecture

Chapter III
III-1  Clearinghouse Call Flow and Billing Trail
III-2  Multilateral Net Settlement Position Determined with Clearinghouse
III-3  Bilateral Net Settlement of Payables and Receivables between Carriers
III-4  Gross Settlement With Two Transactions for Each Roaming Partner
III-5  Point-to-Point OSS Interconnect Model
III-6  OSS Interconnect Clearinghouse Model
III-7  SS7 Network 

Chapter V
V-1  Number of Directory Assistance Calls in the US:  Wireline vs. Wireless, 1999-2005 (Millions)
V-2  Forecast of Revenue from Outsourced Billing, 1999-2005 ($Millions)
V-3  US SS7 Clearinghouse Market by Share of Revenue, 1999
V-4  US Outsourced SS7 Clearinghouse Market, 1999
V-5 Number of US Telephone Calls by Type of Call, 1999-2005 (Billions)
V-6 Competitive Portion of US Call Set-Up Service Revenue Forecast, 1999-2005 ($Millions)
V-7  US Directory/Database Services Clearinghouse Revenue, 1999-2005 ($Millions)
V-8  Total US Telecommunications Outsourcing Revenue Forecast, 1999-2005 ($Millions)

Table of Tables

Chapter II
II-1  Pre-RFI/RFP Development Checklist

Chapter III
III-1  List of Unbundled Network Elements

Chapter V
V-1  US Directory Assistance Call Market:  Number of Calls and Total Revenue, 1999-2005 (Number of Calls in Millions)
V-2  Residential and Non-Residential Wireless Subscribers in the US, 1999-2005 (Subscribers and Households in Millions)
V-3  US Line Forecast:  Residential and Non-Residential, 1999-2005 (Millions)
V-4   US Long Distance Market Share by Carriers, Based on Revenue, 1999-2005
V-5  US Local Service Revenue Forecast, by Type of Provider, 1999-2005    ($Billions)
V-6  Forecast of Service Provider Bills Produced in US Annually, 1999-2005 (Millions)
V-7  US Forecast of Outsourced Bills:  Wireline, Wireless, and Cable, 1999-2005 (Millions)
V-8  US Revenue Forecast from Outsourced Billing:  Wireline, Wireless, and Cable, 1999-2005 ($Millions)
V-9  Total Available Market for SS7 Services, 1999-2005 ($Millions)
V-10  Number of US Telephone Calls by Type of Call, 1999-2005 (Billions)
V-11  Forecast of Number of US Domestic Call Set-Up Message Units, 1999-2005 (Billions)
V-12  US Call Set-Up Message Unit Forecast:  Competitive vs. Captive Markets, 1999-2005 (Billions)
V-13  US Call Set-Up Services Revenue Forecast:  Total Available Market, 1999-2005 ($Millions)
V-14  Growth of US Local Number Portability Pool, 1999-2005 (Millions)
V-15  US Local Number Portability Pool Forecast:  Total Available Market, 1999-2005 (Revenue in $Millions)
V-16  US Toll Free Calling Forecast:  Total Available Market, 1999-2005 (Revenue in $Millions)
V-17  US Customer Name Forecast:  Total Available Market, 1999-2005 (Revenue in $Millions)
V-18  US Collect and Calling Card Forecast:  Total Available Market, 1999-2005 (Calls in Millions)
V-19  US Directory/Database Services Clearinghouse Revenue Forecast, 1999-2005 ($Millions)
V-20  US SS7 Services Clearinghouse Revenue Forecast, 1999-2005 ($Millions)
V-21  US OSS Interconnect Clearinghouse Forecast:  Total Available Market, 1999-2005 ($Millions)
V-22  Total US Telecommunications Outsourcing Revenue Forecast, 1999-2005 ($Millions)

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