|
|
|
The Global Market for Unified Communications, Platforms and Services for
Presence-Based Communications, 2009-2014
a market research report
|
|
In this study, Insight provides a global
perspective
on the software, hardware and services transforming
unified communications. To complete a session,
current UC solutions exploit all available channels including
email, desk-phones, faxes, instant messaging
(IM), private branch exchanges (PBXs), voice/video
messages and wireless connectivity. Voice
packetization, however, has opened the doors for nontraditional
UC solution developers such as Microsoft,
IBM and Oracle who are now competing with
traditional networking experts such as Cisco and
Avaya, which creating a bewildering array of claims
and capabilities and stunted marketplace acceptance.
Insight analyzes the strategies of individual platform
vendors and looks at how carriers are creating and
selling the offers. We also examine the key role of
system integrators in implementing the solutions.
|
|
|
Report Excerpt
|
|
The market for unified communications (UC) is a product
of the explosion in access technology—all of the various options currently
being used that can be brought to bear to reach an individual. These
options include conventional public switched telephone network (PSTN) lines,
voice over IP (VoIP) calling, email, fax, instant messaging (IM) and
conferencing using wireless and wireline media.
Ironically, it is the very diversity of these access
mechanisms that has rendered the task of finding a particular individual all
the more cumbersome—as the calling party is forced to try multiple access
options to check on the availability of the called party. As a result,
precious time is spent tracing the individual, slowing down interaction and
allowing inefficiency to creep into the communications process. The calling
party is stymied by the absence of a reliable indicator of the desired
individual’s presence that covers all of the various access modes—and it is
precisely this dilemma that UC tackles.
The challenge of analyzing the market dynamics of UC
begins with ......
Download the Free Executive Summary
Back to Top
|
|
Market Segmentation
|
|
|
By Geography
US
Rest of N. America
Europe, Mid-East, Africa
Asia-Pacific
Caribbean, Latin America
By Solutions
Dedicated
Hosted
Hardware
Software
By Services
Dedicated
Hosted
By Carrier Revenue Source
Dedicated
Hosted
Wireline
Wireless
Back to Top
|
|
Table of Contents
|
|
|
Chapter I
EXECUTIVE SUMMARY
1.1 Defining Unified Communications
1.2 The Benefits of Unified Communications
1.3 Unified Communications: Dedicated vs Hosted
1.3.1 Dedicated Implementation
1.3.2 Hosted Implementation
1.4 The Stakeholders
1.4.1 Solution Providers
1.4.2 Service Providers
1.4.3 Carriers
1.5 Unified Communications Markets and Revenue
Chapter II
WHAT AND WHY OF UNIFIED COMMUNICATIONS
2.1 Dilemma in Defining the UC Market
2.2 Definition
2.3 Motivation and History
2.4 Benefits of UC
2.5 SIP and UC
2.5.1 Anatomy of SIP
2.6 Individual Components of UC
2.6.1 IM and Presence
2.6.1.1 Presence – The Ultimate UC Driver
2.6.1.2 PoC – A Special Case of IM
2.6.1.3 IM Implementation
2.6.1.4 SIP and Presence
2.6.1.5 IM/Presence and UC
2.6.2 Unified Messaging
2.6.2.1 UM Benefits
2.6.2.2 Limitations of Traditional UM Implementation Architecture
2.6.2.3 UM and SIP
2.6.2.4 UM and UC
2.6.3 Enterprise VoIP
2.6.3.1 Enterprise VoIP Implementation
2.6.3.2 Benefits of Enterprise VoIP
2.6.3.3 Enterprise VoIP and UC
2.6.4 Conferencing and Collaboration
2.6.4.1 Conferencing Implementation
2.6.4.2 SIP and Conferencing
2.6.4.3 Conferencing and UC
2.7 Looking Back
Chapter III
IMPLEMENTATION METHODOLOGIES AND MARKET DYNAMICS
3.1 Dedicated Implementation
3.1.1 Cisco
3.1.1.1 Cisco: UM Implementation
3.1.1.2 Cisco: IM/Presence Implementation
3.1.1.3 Cisco: Enterprise VoIP Implementation
3.1.1.4 Cisco: Conferencing Implementation
3.1.1.5 Others
3.1.1.6 Epilogue
3.1.2 Microsoft
3.1.2.1 Microsoft Office Communication Server 2007: The Core of Microsoft’s UC Offering
3.1.2.2 Other Components of Microsoft’s UC Offering
3.1.2.3 Epilogue
3.2 Hosted Implementation
3.2.1 Drivers of Hosted UC Implementation
3.2.2 Taxonomy of Hosted UC Implementation
3.2.2.1 Cisco: Modifications for Hosted Implementation
3.2.2.2 Microsoft: Modifications for Hosted Implementation
3.2.3 Stakeholder-Based Implementation Methodology
3.2.3.1 Broadsoft: OEMs and Pure Managed Services Providers
3.2.3.2 Carriers: Orange Business Services
3.3 Looking Back
Chapter IV
STAKEHOLDER ANALYSIS AND SUMMARY
4.1 Solution Providers
4.2 Service Providers
4.3 Carriers
4.4 Analysis of Key Company Strategies
4.4.1 Alcatel Lucent (ALU)
4.4.1.1 Perspective
4.4.2 Avaya
4.4.2.1 Perspective
4.4.3 AT&T
4.4.3.1 Perspective
4.4.4 Applied Voice & Speech Technologies, Inc. (AVST)
4.4.4.1 Perspective
4.4.5 BroadSoft
4.4.5.1 Perspective
4.4.6 CallTower
4.4.6.1 Perspective
4.4.7 Cisco
4.4.7.1 Perspective
4.4.8 Communigate Systems
4.4.8.1 Perspective
4.4.9 Cypress Communications
4.4.9.1 Perspective
4.4.10 Hewlett Packard (HP)
4.4.10.1 Perspective
4.4.11 IBM
4.4.11.1 Perspective
4.4.12 Infosys
4.4.12.1 Perspective
4.4.13 Microsoft
4.4.13.1 Perspective
4.4.14 Mitel
4.4.14.1 Perspective
4.4.15 MultiTech
4.4.15.1 Perspective
4.4.16 Nortel Networks Corporation
4.4.16.1 Perspective
4.4.17 Orange Business Services
4.4.17.1 Perspective
4.4.18 Polycom
4.4.18.1 Perspective
4.4.19 Shoretel
4.4.19.1 Perspective
4.4.20 Tandberg
4.4.20.1 Perspective
4.4.21 TeleWare
4.4.21.1 Perspective
4.4.22 T-Systems
4.4.22.1 Perspective
4.4.23 Unison
4.4.23.1 Perspective
4.4.24 Verizon Business
4.4.24.1 Perspective
4.4.25 Vodafone
4.4.25.1 Perspective
4.4.26 Wipro Infotech
4.4.26.1 Perspective
4.5 Looking Back
Chapter V
QUANTITATIVE ANALYSIS AND FORECASTS
5.1 Research Methodology
5.2.1 Solutions 124
5.2.1.1 Determine Current Installations
5.2.1.2 Construct a Forecast Model
5.2.1.3 Implementation Methodology Breakdown
5.2.1.4 Hardware-Software Breakdown
5.2.1.5 Regional Breakdown
5.2.2 Services
5.2.2.1 Solutions-Services Interrelationship
5.2.2.2 Implementation Methodology Breakdown
5.2.2.3 Regional Breakdown
5.2.3 Carrier Revenues
5.2.3.1 Solutions Sets and Carrier Revenues
5.2.3.2 Implementation Methodology Breakdown
5.2.3.3 Wireline-Wireless Breakdown
5.2.3.4 Regional Breakdown
5.3 Quantitative Forecasts
5.3.1 Solutions
5.3.2 Services
5.3.3 Carrier Revenues
5.4 Conclusions
Table of Figures
Chapter I
I-1 Breakdown of UC Market According to Implementation Methodologies
I-2 Total Global Market for All UC Segments: Solutions, Services and Carrier
Revenues
Chapter II
II-1 Basic Components of a SIP Network
II-2 IM Implementation Architecture
II-4 Presence Notification Using SIMPLE
II-5 3CX VoIP Softphone Client
II-6 Video Conferencing Architecture
II-7 Web Conferencing Architecture
Chapter III
III-1 Cisco UC System
III-2 Cisco Unified Presence Multinode Clustering
III-3 Cisco USP Interfacing Mid and Large-sized Enterprise VoIP
Installations
III-4 Reference Architecture for Microsoft Office Communications Server 2007
III-5 Translation Role of Mediation Server
III-6 Microsoft Office Communicator Client
III-7 Cisco’s Hosted Service Model Reference Design
III-8 Microsoft HMC in a Hosted UC Setup
III-9 Hosted Service Plans for MOCS 2007 R2
III-10 BroadWorks UC Offering
III-11 Orange Business’ UC Positioning Strategy
Chapter V
V-1 Breakdown of UC Market According to Implementation Methodologies
V-2 Breakdown of the UC Market by Geographical Regions and Other Criteria
V-3 Total Global Market for All UC Segments: Solutions, Services and Carrier
Revenues
V-4 Global Market for UC Solutions
Table of Tables
Chapter III
III-1 Cisco’s UC Portfolio
Chapter IV
IV-1 Alcatel Lucent UC Competencies
IV-2 Avaya UC Competencies
IV-3 AT&T UC Competencies
IV-4 AVST UC Competencies
IV-5 BroadSoft UC Competencies
IV-6 CallTower UC Competencies
IV-7 Cisco UC Competencies
IV-8 Communigate Systems UC Competencies
IV-9 Cypress Communications UC Competencies
IV-10 HP UC Competencies
IV-11 IBM UC Competencies
IV-12 Infosys UC Competencies
IV-13 Microsoft UC Competencies
IV-14 Mitel UC Competencies
IV-15 MultiTech UC Competencies
IV-16 Nortel UC Competencies
IV-17 Orange Business UC Competencies
IV-18 Polycom UC Competencies
IV-19 Shoretel UC Competencies
IV-20 Tandberg UC Competencies
IV-21 TeleWare UC Competencies
IV-22 T-Systems UC Competencies
IV-23 Unison UC Competencies
IV-24 Verizon Business UC Competencies
IV-25 Vodafone UC Competencies
IV-26 Wipro Infotech UC Competencies
Chapter V
V-1 Global Market for UC Services
V-2 Global Market for UC Carrier Revenues
V-3 Percentage Share by Segment: Solutions, Services and Carrier Revenues
V-4 Dedicated vs Hosted UC Solutions: Services and Carrier Revenues
V-5 Percentage Share: Dedicated vs Hosted UC Solutions
V-6 Regional Rev. Dist. for All UC Segments: Solutions, Services,
and Carrier Revenues
V-7 Percentage Regional Share of Global UC Solutions, Services and Carrier
Revenues
V-8 Dedicated vs. Hosted UC Solutions Market
V-9 Percentage Distribution: Dedicated vs. Hosted UC Solutions Market
V-10 UC Solutions Market: Hardware vs. Software
V-11 Regional Distribution of Global UC Solutions Hardware
V-12 Regional Distribution of Global UC Solutions Software
V-13 Regional Revenue Distribution for UC Solutions
V-14 Percentage Regional Share of UC Solutions
V-15 Dedicated vs. Hosted UC Services Market
V-16 Percentage Distribution: Dedicated vs. Hosted UC Services Market
V-17 Regional Distribution of Global UC Services
V-18 Percentage Regional Share of Global UC Services
V-19 Dedicated vs. Hosted UC Carrier Revenue
V-20 Percentage Distribution: Dedicated vs. Hosted Carrier Revenue
V-21 Wireless vs. Wireline Distribution of UC Carrier Revenues
V-22 Regional Distribution of Global UC Wireline Carrier Revenues
V-23 Regional Distribution of Global UC Wireless Carrier Revenues
V-24 Overall Regional Distribution of Global UC Carrier Revenues
V-25 Overall Regional Share of Global UC Carrier Revenues
Back to Top
|
|
Pricing Information
|
|
|
Hard Copy
Price
$ 3995
Electronic Copy Price
(PDF License Descriptions)
$ 4695 Single-User Printable PDF
$ 6995 6-Seat Printable PDF
$ 10000 Unlimited Corporate-Wide Distribution
Back to Top
|
|
Telecom
Market
Research,
