Refund and Cancellation Policy
This policy applies to all purchases made on www.insight-corp.com, operated by Techgradient Market Analysis Private Limited ("Insight Research", "we", "us"). Insight Research Corporation is a trademark of Techgradient Market Analysis Private Limited.
1. Nature of our products
Our reports are digital research products delivered electronically. Once a report has been delivered, its content has been disclosed to you and cannot be returned. For this reason, all sales of delivered reports are final, except as set out in Section 2.
2. When we will refund you
We will issue a full refund in any of the following cases:
- Duplicate payment. You were charged more than once for the same order.
- Non-delivery. You did not receive the report within the period stated in our Delivery Policy, and we could not deliver it within [2] further business days of your notifying us.
- Defective file. The file is corrupted, incomplete or unreadable, and we could not supply a working replacement within [2] business days of your notifying us.
- Wrong report. You received a report or licence other than the one ordered, and we could not supply the correct one within [2] business days of your notifying us.
- Cancelled pre-order. You cancelled a pre-order under Section 4 before the report was delivered.
We do not refund a delivered report because of a change of mind, a purchase made in error, or disagreement with the report's findings, forecasts or conclusions. Before you buy, you can review the table of contents, executive summary and brochure available on each product page, or contact us with questions about scope.
3. Cancelling an order
You may cancel an order for a full refund at any time before the report is delivered. Because published reports are normally delivered within [1 business day] of payment, please contact us immediately if you wish to cancel. An order cannot be cancelled after delivery.
4. Pre-orders
You may cancel a pre-order for a full refund at any time before the report is published and delivered. If publication is delayed by more than [60] days beyond the expected date shown at the time of your order, we will notify you and you may choose a full refund or keep your pre-order.
5. Licence upgrades
You may upgrade from a Single User License to a 6-Seat License or an Unlimited Corporate License by paying the difference in price. We do not refund the difference for a downgrade after delivery.
6. Memberships
[You may cancel a membership at any time. Cancellation takes effect at the end of the paid term, and fees already paid for the current term are not refunded.] Any signed membership agreement prevails over this section.
7. Customized reports and consulting
Customized research, sponsored content and consulting engagements are governed by the proposal or agreement signed for that engagement, including its cancellation and refund terms.
8. How to request a refund or cancellation
Email marketing@insight-corp.com within [7] days of payment with your order number, the email address used for the order, and the reason for your request. We will acknowledge your request within [2] business days and give you a decision within [5] business days.
9. How refunds are paid
- Approved refunds are made to the original payment method, in the currency of the original charge.
- Refunds are initiated within [5] business days of approval. Your bank or card issuer may take a further 7 to 10 business days to credit the amount. We advise you to check with your bank or card issuer for the exact timelines.
- We refund the amount we received in Indian currency. We are not responsible for exchange-rate differences or for fees charged by your bank or card issuer.
- For payments made by bank transfer, we will ask you for account details to return the funds.
10. Payment disputes
If you believe a charge is incorrect, please contact us first so that we can resolve it quickly. If a chargeback is raised for a report that was delivered as ordered, your licence to use that report ends until the dispute is resolved.
11. Contact
Techgradient Market Analysis Private Limited 268, CMH Road, Indiranagar, Bangalore - 560038, India Email: marketing@insight-corp.com Phone: [+91 988 019 1752]
